Stayed for 2 nights in May. Arrived and had issues at check in as the room we booked (and had emailed ahead to check) was for 2 adults and 2 children, with extra beds at an adgreed rate, but were told the room could not accommodate us all. Thanks to our guide, Bryanbaichen, being on hand to explain and show... More

Our room was enormous. My wife and I stayed here as part of a Viking cruise. It was a very comfortable stay. The Room had 1. Walk in wardrobe. 2. A Three roomed Bathroom (toilet, wet room and basin.) Also, one of those strange hotels where the bathroom has a large window in to the main bedroom (and we couldn't... More

Tiger Xie offered excellent customer service at Xian’s Crown Plaza hotel. His concern for our wellbeing was felt during our stay. He went as far as organizing a “take away” breakfast for us because of our early morning flight. He also organized our taxi ride to the airport and the taxi arrived 15 minutes earlier than our scheduled departure from... More

If you disregard the location of this hotel, sometime awkward service, very dirty windows and between them (we had nice foot prints in both rooms we stayed), permission to smoke in non- smoking rooms and rather poor bfast, you could find this hotel very good. At first sight it is indeed, but for the price you pay you would expect... More

Wish we could have stayed longer. Had a wonderful room on the 36th floor. We were planning a bathroom remodel at home and this room gave us some great ideas. In spite of being a long way from the coast the Friday night Seafood Buffet was very good and the service was excellent. The staff went out of their way... More

Spent one night here for a visit to the attractions in Xian. Arrived at around 10:00AM and was allowed to check in which was a good start. The room was very modern, spacious, comfortable and clean. It was almost on a level equal to the Intercontinental we had just left. We were on a high floor but our view was... More

We booked into the Crowne Plaza Xi'an and to be honest weren't expecting much but by george were we in for a pleasant surprise. We were collected at the airport in a very flash audi and arrived about 30 min later to be greeted by Maria and Emilie two fabulously helpful and friendly staff members. Unlike so many hotels, we... More

This hotel is very beautiful and the rooms are very comfortable. However it's the staff that makes this a great hotel to stay in. Everybody is super friendly, super helpful. Claire in the club lounge went out of her way to be helpful, really nice to talk to. When we went to the airport they even sent something to drink... More

As soon as you enter the hotel, you will smell a special rose scent! The staff were more than wonderful.... fantabulous people!! The food is great! Sea food buffet was great and the staff will give you what you asked for!! They are just amazing people over there!