The hotel is an acceptable 4* by Chinese standards. It was our first experience of the disconcerting practice in China to demand deposits greater than the hotel bill in advance, in this case a credit card deposit of 1800 yuan for a stay of two days booked on cTrip for 1186 yuan. We were astonished, but arriving late with nowhere... More

The hotel has a good location for visiting west lake and downtown. It not far away from west lake , only 5-mins walk. There is a bus stop and bicycle stop in the front of hotel. Some bus routes lead to famous scenes of west lake. Or you can rent a bicycle to go cycling the lake. For city trip,... More

This is a very good hotel. Although the staff are not fluent in English, it is so convenient for Westerners. It is situated in the middle of downtown Hangzhou which is great. In a 1 kilometer radius, you can get to City Life (Western supermarket), Starbucks, Subway, West Lake area of Xi Hu Tian Di and Eurdora (Western restaurant) as... More

My wife, 10-year-old daughter, and I stayed here for one night, as a recommended must-see between Xi' An and Shanghai. It's a good older, somewhat elegant hotel. Its location is wonderful, just a few blocks to West Lake and Hangzhou's old town, and a few blocks to a nice, lush, hilly park, where locals gather on mornings for tai chi... More

This hotel had good reviews and we booked a superior room (449rmb) for one night. When we arrived, they informed us that our room would not have a window. This was definitely not indicated on elong when we booked. They told us that for 649rmb we could have a window, no breakfast included. Reluctantly, we agreed. Then they told us... More

Stayed for 2 nights with friend who was coming opposite way from canada and I had arrived from UK - superb location, I was out when friend arrived but she was given another room key so waiting when i got back from dinner - great breakfast and lovely room - avoided bars as cheaper and more fun in town but... More

The Victoria Regal is well located on the main street in Hangzhou walking distance to the West Lake and the Waterfall Markets. It is a business hotel with a few interesting contrasts. The lobby is very local tacky chic with a curious style. The pictures on the website are very flattering. Only a few staff members spoke English. The restaurant... More

rooms are spaceous but carpets are dirty. Good bathroom. Spa was closed. Staff is not very helpful or doesn't feel comfortable with English speak guests More

1. Location: Great! Very near Qinghefang, the restored buildings and pedestrianised mall, good for tourist souvenirs and good interesting exotic finds; within walking distance (10 min) to West Lake; mall across road from hotel has everything that you can need from a mall in China: same brands, Starbucks, food court, etc. 2. Room: Obviously, a lot of thought went into... More