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Four Seasons Hangzhou at West Lake

5.0 of 5
No.5 Lingyin Road, Hangzhou 310013, China
Hotel amenities
Four Seasons Hangzhou at West Lake
Ranked #2 of 1,553 hotels in Hangzhou
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185 reviews from our community

    Trip type
Traveller rating
    143
    24
    11
    5
    2
Date Rating
Shanghai
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 22 May 2013 NEW

Great Hotel, good service, fantastic facilities. Service: most staff (I didnt even remember seeing these staff upon checking, but they were referring me by my last name.) They offer free bike rentals, so guests can bike around. As i was saying we need some water to my friend, the staff brought water after we got our bikes, saying 'in case... More

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Davos
1 review
5 of 5 stars Reviewed 15 May 2013

This hotel is placed at a great location. Especially, if you wish to explore the West Lake area with the beauty of the scenery, wonder through the different parks and visit different temples, then you can’t choose a better location to stay then where the Four Seasons is located. Furthermore, the hotel has its own beautiful garden with a nice... More

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Alleen W, Public Relations Manager at Four Seasons Hangzhou at West Lake, responded to this review
20 May 2013

Dear Guest’s Name, Thank you for taking the time to leave your comment on TripAdvisor. We are very glad to learn that you had a happy stay and are satisfied with various aspects of the hotel. Your kind words are surely one of our biggest motivations. We wish to have you stay with us again in the future. Best Wishes. More

Burlingame, California
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 11 May 2013

it is a very luxury hotel, I spent 2 nights here, room 108. the room is very big, with a private balcony. breakfast is semi-buffet, you need order from their menu, then there are some light items for you to pick yourself. the price is something like $700-$800 per night, dont know why they need charge extra on the wifi... More

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Alleen W, Public Relations Manager at Four Seasons Hangzhou at West Lake, responded to this review
12 May 2013

Dear guest, we are very grateful for your comments towards our room size and the views of our hotel. We wish to have you stay with us again in the future. Best Wishes. More

Pacifica
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 10 May 2013

The hotel is beautiful but isolated. We booked two rooms at $800 a room. The guy at the counter said we could eat overlooking the pool and have hamburgers, but we had to argue for 15 minutes with the restaurant that said we must have the tea buffet. I don't do buffets. So I go back to the guy at... More

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Bangkok, Thailand
1 review
5 of 5 stars Reviewed 10 May 2013

I went in spring -- it s perfect -- full blooms everywhere . Would love to go back in summer and winter again. The hotel is located in a center of west lake attraction but still feel like hidden in a secret garden . The room is huge and super luxury . Staff are very friendly and professional. would recommend... More

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Alleen W, Public Relations Manager at Four Seasons Hangzhou at West Lake, responded to this review
12 May 2013

Dear guest, Thank you for choosing to stay at Four Seasons Hotel Hangzhou at Westlake. We are pleased to discover that you had a good time with us.We appreciate your valued comment and we look forward to welcoming you again to our hotel. Best Wishes. More

Boston, New York
1 review
5 of 5 stars Reviewed 24 April 2013

Of all the 5 star hotels we used on our trip through China the Four Seasons Hangzhou stands out as the very best. A beautiful property with quiet, luxurious rooms and amazingly attentive staff. Restaurants were top notch and room was quiet with superior amenities. We can't wait to get back there. In walking distance to West Lake and its... More

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Alleen W, Public Relations Manager at Four Seasons Hangzhou at West Lake, responded to this review
25 April 2013

Dear guest, Thank you for taking the time to leave your comment on TripAdvisor. We are very glad to learn that you had a happy stay and are satisfied with various aspects of the hotel. Your kind words are surely one of our biggest motivations. We wish to have you stay with us again in the future. Best Wishes. More

St Petersburg,Florida
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 24 April 2013

The hotel is on;y a couple of years old and is stunning. The gardens look like they were planted decades ago and the setting on the lake is most dramatic. Be aware that the Deluxe Rooms do not come with a good view. Our travel friends were on first floor and looked out at a blank wall. We were on... More

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Alleen W, Public Relations Manager at Four Seasons Hangzhou at West Lake, responded to this review
25 April 2013

Dear guest, Thank you for choosing to stay at Four Seasons Hotel Hangzhou at Westlake. We are pleased to discover that you had a good time with us and delighted in the hotel facilities and views of hotel gardens. We appreciate your valued comment and we look forward to welcoming you again to our hotel. Best Wishes. More

Istanbul, Turkey
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 14 April 2013

The BEST Chinese restaurant I have ever been - Food was amazing. Our room was big, very clean as in every Four Seasons and the room amenities were fantastic. Exceptional Service. Great Location. Thank You ALL Esra

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Alleen W, Public Relations Manager at Four Seasons Hangzhou at West Lake, responded to this review
15 April 2013

Dear Guests, we are extremely thankful towards your wonderful feedback regarding our rooms, our Chinese restaurants-Jin Sha. We sincerely look forward to your next stay with us. More

Santa Barbara, California, United States
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 7 April 2013

We have stayed in Four Seasons hotels in other areas of the world and yes, Four Seasons usually stands out for their service but this hotel in particular, was truly outstanding! The staff greeted us continually by name, and they were very helpful with all of our meal and touring plans for the area. This hotel is a perfect location... More

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Alleen W, Public Relations Manager at Four Seasons Hangzhou at West Lake, responded to this review
8 April 2013

Dear Guests, we are extremely thankful towards your wonderful feedback regarding our location and very pleased to know that you like our outstanding boat ride provided by our professional concierge team.Guests can bring along snacks and a bottle of champagne, and soak up the beauty of West Lake. We sincerely look forward to your next stay with us. More

San Francisco, CA
Top Contributor
75 reviews 75 reviews
47 hotel reviews
Reviews in 40 cities Reviews in 40 cities
138 helpful votes 138 helpful votes
5 of 5 stars Reviewed 4 April 2013

This beautiful hotel is a mix of modern conveniences, Four Seasons luxury and Chinese flavor. Room and bathroom were large. My room benefited from a small terrace with an outdoor couch and a TV that disappeared into a dresser when not in use. While the hotel has an internal "lake", West Lake is a few minutes walk or bike ride... More

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Additional Information about Four Seasons Hangzhou at West Lake

Also Known As:
Four Seasons Hangzhou At West Lake Hotel
Four Seasons Hangzhou At West Lake Hotel Hangzhou
4 Seasons Hangzhou At West Lake
Four Seasons Hangzhou At West Lake Zhejiang
Address: No.5 Lingyin Road, Hangzhou 310013, China
Region: China > Zhejiang > Hangzhou
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Children Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 1,553 hotels in Hangzhou
Price range (per night): S$444 - 932
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
In China’s most picturesque setting, Four Seasons reveals an intimate lakeside village, melding centuries of tradition with chic contemporary style. Convenient to business and shopping, discover a tranquil enclave, woven with ponds, streams and lagoons. Experience the gentle spirit of Chinese hospitality in exclusive private dining rooms and resort-style recreation, including two swimming pools and a cutting-edge designer spa. Deftly sophisticated Four Seasons care instills confidence and delight. ... more   less 
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