First stayed in Room 1013: Horrible small room, stained carpet, extremly noisy because facing the crossing of 2 six-lanes Streets, very small bathroom. The bed was comfortable and the Internet worked well. I had expected much better standards after reading Tripadvisor comments. Next morning on the way to the Lift, I had the chance to look in 2 other rooms.... More

I have arrive the hotel at noon directly from the train station. The train station is around 10 minutes by taxi, which is great if you need to use the train. The hotel is in good condition - It is clean and with a lot of light. The room was well equiped with soft bed, place for the computer, and... More

Good location - short distance from lake side. The best thing about this hotel is it's staff. Without exception we received a very friendly & professional service. We travel all over the world & this hotel is up there with the absolute best in terms of their helpful & attentive service. The rooms are a decent size, very clean, well... More

Friendship Hotel has an ideal location, in the city centre of Hangzhou. It is located at three minutes walk from the famous and so beautiful Western Lake and from the city's commercial centre. The rooms are big, cosy and welcoming and are equipped with all the amenities one can ask - even more! The breakfast is served on the 18th... More

Here the twin beds are small and also the lighting is very poor. In almost evert hotel I have been to there has never been a small twin bed. The hotel has no 4 star service. Like there rooms are very small etc... I do not recommened this to anyone. Except for the West Lake view. More

With a name like "Friendship Hotel", the imagery that that kind of name evokes is of a small and stodgy Soviet era Communist hotel. What a pleasant surprise when we checked in. The lobby was expansive and the rooms were well appointed and we would venture to say that it even shades the NY Hilton that we'd previously stayed in... More

The Friendship Hotel does not look friendly from outside, but the service and attention you will receive from the staff certainly does. This hotel has improved and the rooms have been renovated. They provide all amenities, a cellular telephone, fruits and water for your eating pleasure, and a very elegant design with semi-circular rooms with views of the city (and... More

Revolving Restaurant is brilliant. Hotel staff were very good and friendly. Enjoyed the stay More

Unfriendly front desk staff who can handle straightforward checkin/checkout deals but are unprofessional in dealing with any other additional requests. They bungled up a request to extend 1 room for half a day and insisted on charging for 2 rooms. Double rooms were small and cramped. They don't provide airport transfers and neither did they offer to help arrange for... More