Stayed here when it was still under the Radisson Brand, nice big rooms, good locations, service was fine, good choice of restaurants, well kept hotel, nice decor, no complaints. It seems in recent years though there are a lot more options available for hotels in HangZhou and with the rebranding it's hard to tell if I would go back. But... More

This is a good hotel, conveniently located with respect to the West Lake, restaurants and a shopping mall. The staff was very friendly and helpful. The room was complete, but very small. Everything you need is there, but just fits in and there isn't a lot of empty space left. The furniture and room style are somewhat art-deco style. It... More

Had a pick up from the train station but the concierge and the driver spoke incessantly throughout the whole journey which was a bit annoying when trying to do a bit of work. Good, efficient check-in with an upgrade to a mini-suite. The suite was pretty average, the 'living-room' section being very perfunctory without any real sense of elegance or... More

We stayed here for one night during the recent Spring Festival holiday. Arrived hungry from Wuzhen early afternoon and had lunch at the "Oriental" restaurant at the hotel. They offered an 'all-you-can-eat' hot pot lunch which was excellent. Lunch was open until 2:00, we arrived around 1:15, the restaurant was not busy but they didn't take any of the food... More

Stayed here for business meeting for 1 week. Stategically located in the busy city of Hangzhou. 10 minutes travelling distance by cab to famous West Lake. Decent hotel with good facilities. Unfortunately the room layout is rather cramp and it the room deco needs refurbishment. Lives up to the standard of 5 star hotel for the breakfast selection. More

This was my first stay at Ladison hotel, but overall experience was not pleasant and very disappointed. I will pick another hotel next time when I have a business in Hangzhou. Where to start, well the first experience was at check-in time. Front desk staff didn’t understand English and ignored my question about the club floor. The front desk staff... More

This was a very nice hotel, with excellent buffet service and good amenities. Unfortunately, they are building a new hotel next door, and the lobby felt like you were inside of a pounding drum during the day and late afternoon. Both the buffet dinner and a dinner in the hotel's Italian restaurant were outstanding. More

Have stayed at this hotel for business twice over the past year-and-a-half during which time it has been under constant renovation. Hotel amenities are limited (as of my last visit the entire lobby was walled off for construction). The location is very inconvenient as the entrance is off an access lane, which makes getting taxis a time-consuming process. Rooms are... More

I stayed for just one night in this hotel but found it very reasonable. I had a spacious room on the Club floor and used the Club lounge for breakfast and meetings. The staff were polite, efficient and spoke reasonable English. Facilities in the room were very good with a comfortable bed and a decent bathroom. My bedroom and the... More