This was one of the best hotels that I stayed in in China. The staff in general could understand English. Room service was fast and efficient. Hotel is situated within walking distance of various shops and tourist attractions. BBC World Service available on TV. They really put in an effort to accommodate all tastes during breakfast.

Great hotel a 10 mon bus ride from the West Lake. You won't get any better than this place for the great price as I found out in Shanghai. Staff are very friendly, rooms were clean and comfortable - will definitely return

This superior and extremely comfortable 21 storey, 174 room hotel is situated on a main thoroughfare 5 km or a 25 yuan (US$4) taxi journey from the famous West Lake. In the bar/coffee shop on the reception level (floor 2) delicious pastries are for sale. Guest rooms are generously large, with down pillows, tea & coffee making facilities and even... More

I have stayed at this hotel four times over the past two years. The rooms are well appointed, in good condition and well presented. The staff are reasonably helpful although English is not strong. Food is Chinese with a little western and of basic quality. On this trip, I found my aircon not working the first morning. I asked for... More

The hotel lobby is pretty simple with the reception designed like a library. The breakfast is ok and the rooms itself is pretty standard. Though i would say that the room is pretty clean. The breakfast is pretty standard.

Very nice business hotel with large bookstore on first floor. Booked into hotel as part of a China Focus tour. Room was very nice--down pillows, umbrella, flashlight, big bathroom. In room internet 30/yuan/day. In more of residental area. Lots of traffic in area (and parking area) Several people in our group had billing problems with this hotel--though my incidentals bill... More

I have stayed at this hotel twice now during my business travels, the most recently being in July. It is a modern hotel conveniently located in the central commercial and business district of Hangzhou. Overall impressions upon check in were good. The lobby is small but modern and clean. The staff were friendly, efficient and had a decent command of... More