Three metro stops away from the railway station and quietly located right in front of the Unesco World Heritage Site Nijo Castle is overlooking a park and the in the distance snow topped mountains. Hotel rooms are reasonably sized with all guest aminities in the bathrooms, minibar, safe, coffee and tea making facilities. The 'concierge' Simon (a New Zealander) speaks... More

This hotel is situated next to Nijo Castle which is 10-15 minutes drive from Kyoto Central. The excellent regular Shuttle Bus service to Kyoto station means that you have easy access to downtown Kyoto. If you arrive at Kyoto station look for the information office as I doubt you will find the pickup point without some assistance. If you like... More

The key annoying thing was smell of cigarettes even at non-smoking floor. Otherwise value for money hotel in good location. Not fresh but clean. We didn't indicate beforehand that we need a non-smoking room and by default the room was on a smoking floor. Took a while to solve this issue

Never stay in a place that misleads you. My husband and I chose the property for the pool but it didn't open until 1300 hours each day and the staff requested a cost of approx $10. each for one to swim in it. When I spoke to the NZ bell boy he indicated the pool was a separate entity yet... More

The beds are hard, the pillows are lumpy and there is no air conditioning. It was warm when we were there, and the rooms were stifling at night. If you like tired and worn 80's decor you might like this place, but we did not. We found it depressing. The best thing about the hotel is the shuttle bus to/from... More

ANA was our hotel for the second leg of our trip to Japan. Unbelievably wonderful staff! Everyone was extremely helpful, polite, and helpful. I visited the front desk at least twice a day everyday for 7days for recommendations and instructions on how to go to places of interest (I always felt that they were genuinely happy to help). Whenever we... More

Our very first arrival at the hotel was warmly received by the Australian concierge Simon, who made us feel very welcome and taken care of. He showed us all the way up to our room and gave a quick explanation of the amenities in our room, which I thought was a very nice touch. The room was of a decent... More

I'll never forget my stay in this hotel. Main selling point for this hotel were the staff. They're superb and go so far above and beyond. American hotels should use Japanese hotels as case studies. All the effort goes into performing to an extremely high standard, and choose to take pride in their work over and above tips. Limited communication... More

Very friendly concierge (Simon from New Zealand), beautiful lobby, spacious room and bathroom, comfy bed, free wi-fi, and good location. Didn't try any of the restaurants because most of the 6-7 restaurants in the hotel only seem to have set menus and was pricy given that my friend was a vegetarian. Got a deal online so was definitely worth the... More