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Hotel Istana

4.5 of 5
73 Jalan Raja Chulan | Kuala Lumpur, Kuala Lumpur 50200, Malaysia
Hotel amenities
Hotel Istana
Ranked #28 of 231 hotels in Kuala Lumpur
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1,436 reviews from our community

Traveller rating
    524
    512
    215
    106
    79
See reviews for
Families
303
 
Couples
484
 
Solo
108
 
Business
171
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Bangkok
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 18 May 2013 NEW

My wife and just returned from 5 nights & 6 days at Hotel Istana, Kuala Lumpur City Centre in Malaysia. We were there for our annual humanitarian & scholarships dinner to benefit UNICEF, Habitat for Humanity International, plus direct humanitaranian relief in Thailand and Cambodia; and to build our fund for scholarships for worthy students in need (and a romantic... More

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hartlepool
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 18 May 2013 NEW

As you walk into the lobble you will see this is a great hotel all the staff are warm and friendly. The only criticsm I had if you can call it that were the carpets and furniture did look a little tired. The location was excellant.

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See 2 more reviews by chrisplant for Kuala Lumpur
Singapore
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 18 May 2013 NEW

I stayed with Istana many times before, and was quite satisfied with their friendly and efficient service but find something unpleasant this May with their pricing system. I booked the double deluxe room through their web site in 1st April as special rate with breakfast was quoted. I noticed the price increased after I confirmed my booking, reason being the... More

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See 5 more reviews by yklimSingapore for Kuala Lumpur
Wales, UK
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 13 May 2013 NEW

We stayed at this hotel in May 2013, and although it has a few negatives overall it is one of the most pleasant hotels we have stayed in. The hotel is in an excellent location, a short walk from the KL Tower and the PETRONAS towers, with easy access to all KL has to offer through a monorail station located... More

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HotelIstana, Manager at Hotel Istana, responded to this review
16 May 2013

Dear Sir Greetings from Hotel Istana Kuala Lumpur City Centre. It was truly a delightful pleasure to host you at our hotel. Your kind comments have definitely inspired us to continue to provide quality service to all our guests. Till the next time, may you have an awesome day ahead. We hope to seeing you again with another pleasant stay.... More

Essex
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 13 May 2013 NEW

But the location (close to the KL and Petronas Towers) does perhaps warrant a slight premium. Entering the lobby you are greeted by friendly and helpful staff and it is a very pleasant and airy lobby area. The bar and lounge are up a few steps towards the back of the lobby and face the pool. So far so good.... More

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HotelIstana, Manager at Hotel Istana, responded to this review
16 May 2013

Dear Sir, Greetings from Hotel Istana Kuala Lumpur City Centre. Thank you for your constructive comments. We will take serious note of your feedbacks and discuss this matter with the management for further improvement. Thank you for choosing us and we look forward to welcome you again next time. Thank you Management More

Durham
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 13 May 2013 NEW

My wife and I stayed at the Istana in April prior to going on to Penang. We were very impressed by everything about the hotel. It may not look too interesting on the outside but it excells in every way. Room standard very good, very spaceous. We did have a Club Room so benefitted a little from the snacks and... More

Was this review helpful? Yes 1
HotelIstana, Manager at Hotel Istana, responded to this review
16 May 2013

Dear Sir, Greetings from Hotel Istana Kuala Lumpur City Centre Thank you for the lovely review. We do hope to host you again in the near future with more awesome experience. Till the next time, may you have a pleasant day ahead. Have an awesome day. Management More

Vancouver, Canada
Top Contributor
65 reviews 65 reviews
37 hotel reviews
Reviews in 31 cities Reviews in 31 cities
99 helpful votes 99 helpful votes
3 of 5 stars Reviewed 10 May 2013

I spent 3 full days, attending a meeting. The hotel is fine, but is dated. It has a fresh coat of paint and lots of staff to greet you. But that doesn't make up for the lack of business hotel basics, such as - missing wifi in the room. Ethernet only. - very limited cable tv. Mainly sports or local... More

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See 6 more reviews by yvrtogo for Kuala Lumpur
HotelIstana, Manager at Hotel Istana, responded to this review
16 May 2013

Dear Sir, Greetings from Hotel Istana Kuala Lumpur City Centre. Thank you for your constructive comments. We will take serious note of your feedbacks and discuss this matter with the management for further improvement. Thank you Management More

Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 8 May 2013 via mobile

Stayed for one month in this hotel for training in Standard chartered tower just next to the hotel. Perfect location just 5 mins walk to Bukit bintang shopping area, service is good and the room have beautiful Twin tower view!! Recommended!! :)

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HotelIstana, Manager at Hotel Istana, responded to this review
16 May 2013

Dear Sir, Salam Sejahtera. Thank you for the lovely review. We do hope to host you again in the near future with more awesome experience. Till the next time, may you have a pleasant day ahead. Thank you. Management More

Colombo, null, Sri Lanka
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 8 May 2013

We stayed in this hotel during our visit to KL. The check in and check out was amazingly fast and smooth. All issues taken care of very efficiently. The rooms were clean and nice. Breakfast was good catering to different taste. Centrally located easy to get to many places in KL.

Was this review helpful? Yes 1
HotelIstana, Manager at Hotel Istana, responded to this review
16 May 2013

Dear Sir Salam Sejahtera. Thank you for the lovely review. We do hope to host you again in the near future with more awesome experience. Till the next time, may you have a pleasant day ahead. Thank you. Management More

Milton, Vermont
Top Contributor
163 reviews 163 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 7 May 2013

I've stayed here on many occasions and mainly on the club floor. On arrival, you skip the check-in procedures on the ground floor and head right up to the club lounge where you relax, are served drinks and snacks while your check-in is taken care for you. The staff will know you and will refer to you by name throughout... More

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See 5 more reviews by SkydogVT for Kuala Lumpur
HotelIstana, Manager at Hotel Istana, responded to this review
16 May 2013

Dear Sir, Thank you so much for sharing your recent experience at Hotel Istana Kuala Lumpur City Centre. We are very pleased to know that you have enjoyed your recent experience with us and hope to welcome you back, soon. Thank you Management More

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Hotel Summarization (Beta)

What travellers say

  • Club lounge(58)
  • Very good(48)
  • Monorail station(23)
  • Pool area(20)
  • Buffet breakfast(18)
  • Great location(11)
  • Petronas Towers(11)
  • Club room(10)
  • Friendly and helpful(9)
  • Room service(9)

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan | Kuala Lumpur, Kuala Lumpur 50200, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Children Activities Restaurant Room Service Suites Swimming Pool
Hotel Style:
#23 Family Hotels in Kuala Lumpur
#26 Luxury Hotels in Kuala Lumpur
#27 Business Hotels in Kuala Lumpur
Price range (per night): S$110 - 167
Hotel Class:4.5 star (4.5*)
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur

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