As you walk into the lobble you will see this is a great hotel all the staff are warm and friendly. The only criticsm I had if you can call it that were the carpets and furniture did look a little tired. The location was excellant.

I stayed with Istana many times before, and was quite satisfied with their friendly and efficient service but find something unpleasant this May with their pricing system. I booked the double deluxe room through their web site in 1st April as special rate with breakfast was quoted. I noticed the price increased after I confirmed my booking, reason being the... More

We stayed at this hotel in May 2013, and although it has a few negatives overall it is one of the most pleasant hotels we have stayed in. The hotel is in an excellent location, a short walk from the KL Tower and the PETRONAS towers, with easy access to all KL has to offer through a monorail station located... More

But the location (close to the KL and Petronas Towers) does perhaps warrant a slight premium. Entering the lobby you are greeted by friendly and helpful staff and it is a very pleasant and airy lobby area. The bar and lounge are up a few steps towards the back of the lobby and face the pool. So far so good.... More

My wife and I stayed at the Istana in April prior to going on to Penang. We were very impressed by everything about the hotel. It may not look too interesting on the outside but it excells in every way. Room standard very good, very spaceous. We did have a Club Room so benefitted a little from the snacks and... More

I spent 3 full days, attending a meeting. The hotel is fine, but is dated. It has a fresh coat of paint and lots of staff to greet you. But that doesn't make up for the lack of business hotel basics, such as - missing wifi in the room. Ethernet only. - very limited cable tv. Mainly sports or local... More

Stayed for one month in this hotel for training in Standard chartered tower just next to the hotel. Perfect location just 5 mins walk to Bukit bintang shopping area, service is good and the room have beautiful Twin tower view!! Recommended!! :)

We stayed in this hotel during our visit to KL. The check in and check out was amazingly fast and smooth. All issues taken care of very efficiently. The rooms were clean and nice. Breakfast was good catering to different taste. Centrally located easy to get to many places in KL.

I've stayed here on many occasions and mainly on the club floor. On arrival, you skip the check-in procedures on the ground floor and head right up to the club lounge where you relax, are served drinks and snacks while your check-in is taken care for you. The staff will know you and will refer to you by name throughout... More