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Shangri-La Kuala Lumpur

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Traveller (5667)
Room & Suite (1883)
Videos (1)
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About

#18 of 493 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Travellers' Choice
A traditional greeting from the heart awaits each of our guests on arrival to the Shangri-La Hotel, Kuala Lumpur. Our hotel is a welcome retreat from the bustling streets of the city; relax poolside in our tropical gardens, re-connect over drinks in our sun drenched lounge or rejuvenate and recharge at our Health Club & SPA. Perfectly situated in the heart of the city, the hotel is within walking distance to prime business, shopping and entertainment districts. Always attentive to our guests' comfort, the hotel also offers shuttle service to key areas such as KLCC, Pavilion Shopping Mall, Lot 10, Starhill Gallery and Fahrenheit 88. The preferred choice of business travellers, families and perfect for short staycations, Shangri-La Hotel, Kuala Lumpur also offers in-house kids’ activities (only Friday and weekends) that allows family bonding in a fun and relaxing environment. After a long day of exploring, return to discover our variety of dining experiences that are sure to surprise and delight.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Babysitting
Airport transportation
Valet parking
Paid public parking on-site
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Yoga room
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Happy hour
Kid-friendly buffet
Kids' meals
Special diet menus
Poolside bar
Indoor play area for children
Kids pool
Highchairs available
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Non-smoking hotel
Shops
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Room service
Safe
Seating area
VIP room facilities
Wardrobe / wardrobe
Iron
Refrigerator
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Family
Green
Languages Spoken
English, Chinese, Indonesian, Malay

Location

11 Jalan Sultan Ismail, Kuala Lumpur 50250 Malaysia
Shangri-La Kuala Lumpur
8,810Reviews131Q+A100Room tips
Traveller rating
  • 6,525
  • 1,658
  • 439
  • 100
  • 88
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Popular mentions
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BigTaps wrote a review 15 Mar
Kent, United Kingdom389 contributions170 helpful votes
Simply still one of the best hotels in the World. Even on this extremely busy conference days, the level of service is still first class. Sure there maybe newer & more techy hotels in the City, but if you like old school opulence & great service, the Shang & the staff are the best. Can’t wait to come back next year.
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Date of stay: March 2024Trip type: Travelled on business
Room Tip: If you are thinking of staying here, check there is no conference during that time
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Shangri-La Kuala Lumpur, Owner at Shangri-La Kuala Lumpur
Responded yesterday
Dear BigTaps, Thank you for sharing your delightful experience at Shangri-La Kuala Lumpur. We are truly honored that you found our level of service to be first-class. Our Shangri-La culture with the dedication of our team always aims to ensure exceptional hospitality for the guests, and we are thrilled to have left such a positive impression on you. Your appreciation fills us with immense gratitude and inspires us to stay committed to delivering excellent service. We look forward to welcoming you back on your next visit. Warmest regards, Desmond Alexander Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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bukagirl wrote a review Apr 2023
New Jersey3868 contributions57508 helpful votes
+1
Hotel's Favourite
I loved this hotel. Great location beautiful rooms. Just wish they had outlets by the bed for charging. A gorgeous lobby, A state of the art gym, locker rooms with a Jacuzzi, sauna and steam room. A great pool with an adult only section. Pay the extra and get the Horizon club floor a choice of breakfast either at the club or the unbelievable Lemon Garden Cafe which has a buffet with everything from dim sum to sushi and in between! Tea time and canapes and cocktails! Oh the club also has an adult only section, wish they had adult only floors! Would highly recommend and return!
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Date of stay: April 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
107 Helpful votes5 Reposts
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Response from Gonzalo Duarte Silva, Owner at Shangri-La Kuala Lumpur
Responded 16 Apr 2023
Dear bukagirl, Thank you for staying with us and taking the time to share an excellent review of your recent visit. We are pleased to hear that you enjoyed our hotel's convenient location and beautiful rooms. It's great to know that our gym, locker rooms with Jacuzzi, sauna, and steam room, as well as our pool and adult-only section. At Shangri-La, we strive to create memorable moments for our guests, and we are delighted that we were able to do so during your stay. We are pleased that you had a fantastic experience with our Horizon Club floor and Lemon Garden. Our team is committed to providing exceptional service and a memorable experience to all of our guests. We appreciate your feedback regarding the outlets by the bed and we will definitely take that into consideration for future improvements. Thank you for your kind recommendation and we hope to have the pleasure of welcoming you back soon. Warmest Regards, Gonzalo Duarte Silva General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sofiah S wrote a review 14 Mar
Kuala Lumpur, Malaysia2 contributions1 helpful vote
The best hotel in town, breakfast was excellent, the service was superb, future, thanks to jonah,zali n azira, n the staff around the restaurant, always smile when busy period during breakfast,the hostess was superb,good in manage the table, good to be here, will visit again in future,❤️❤️❤️❤️
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Shangri-La Kuala Lumpur, Owner at Shangri-La Kuala Lumpur
Responded 4 days ago
Dear Sofiah S, Thank you for sharing the wonderful feedback on your recent stay at Shangri-La Kuala Lumpur. We are delighted to hear that you found our breakfast excellent, and the service provided by Jonah, Zali, Azira, and our dedicated team positively uplifted your experience. We will make sure to share your compliments with our team. Your kind words inspire us to keep delivering exceptional Shangri-La hospitality and ensure a memorable stay for our guests. We look forward to welcoming you again on your future visits. Warmest regards, Desmond Alexander Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Esther wrote a review 13 Mar
2 contributions
Warm welcome by Aiman. The gym is well equipped and has other facilities like sauna, steam room and jacuzzi. Always welcomed pleasantly by Aiman, who is proactive in initiating the best customer experience with a warm welcome. Always look forward to visiting the gym.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Shangri-La Kuala Lumpur, Owner at Shangri-La Kuala Lumpur
Responded 4 days ago
Dear Esther, Thank you for sharing the glowing review of your experience at Shangri-la Kuala Lumpur. We are delighted to hear that you enjoyed our well-equipped gym and its amenities. It is a pleasure that the warm welcome extended by Aiman aligning with our dedication to an exceptional Shangri-La hospitality has positively enhanced your experience. Your kind words are highly appreciated, and we will make sure to share it with Aiman. We appreciate your feedback and look forward to welcoming you back for another enjoyable visit to our Health Club & Spa. Warmest regards, Desmond Alexander Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dalia A wrote a review 10 Mar
Perth, Australia12 contributions49 helpful votes
A lovely time at the spa. Really loved the use of the steam room and sauna before the massage. I had a great massage with Yanna. She was excellent and found the stiff muscle that need attention. I Will definitely come back! One of the best place to get massage in KL
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Date of stay: March 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Shangri-La Kuala Lumpur, Owner at Shangri-La Kuala Lumpur
Responded 1 week ago
Dear Dalia A, Thank you for sharing your delightful spa experience at Shangri-La Kuala Lumpur. We are thrilled to hear that you thoroughly enjoyed your time, especially with the use of our steam room and sauna. It is also a pleasure to know that Yanna's warm and personalized service added to your relaxation, and we will make sure to pass your compliments to her. Your kind words inspire us to stay committed in maintaining a top-notch Shangri-La hospitality. Looking forward to welcoming you back for another rejuvenating visit soon. Warmest regards, Desmond Alexander Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Aya O wrote a review 9 Mar
1 contribution
I'm very sad to say, but was it a scam?! When I booked afternoon tea on Eatigo, it showed MYR 148 plus 20% off, just like the attached fb ad, but I was told to pay MYR 220, so I gave up on dining there. My holiday was ruined just because I paid for the transportation and wasted my energy to visit. I've been tired of complaining about your group, incl. Trader's Hotel, which still hasn't responded to my reservation request. FYR for viewers: They used to offer one person at half price, but they no longer do that. It's now the most expensive afternoon tea in Malaysia, I believe. Bye, Shangri-La Hotel's afternoon tea that's once my one of fav.!
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Date of stay: February 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Wendy W wrote a review 8 Mar
1 contribution
This is a delay review but overall amazing hotel and staffs! My husband and I are both Shangri-La Circle members and we stayed there for our anniversary with our two children. Special thanks to the lovely Reservation Manager, Ms Shafarina Sophiea who I have been corresponding with since my little reservation mishap in 2022. She remembered the details of my last reservation and surprised me when she said “you’re celebrating your 16th anniversary right? Is your twins coming?”. I did not get to meet her in person but Shangri-La is lucky to have her. I will definitely stay again because of the service your reservation manager provided even before my stay :)
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Shangri-La Kuala Lumpur, Owner at Shangri-La Kuala Lumpur
Responded 1 week ago
Dear Wendy W, Thank you for the glowing review of your stay at Shangri-La Kuala Lumpur. We are delighted to hear that you and your family had an amazing experience with us. It is truly a pleasure to know that you felt valued and appreciated by our exceptional Shangri-La hospitality. Your kind words about Ms. Shafarina Sophiea's exemplary service reflect the level of commitment we strive for in our team members. We will make sure to share your heartwarming compliments with her. It is our honor that we have been able to make your anniversary celebration memorable. We look forward to welcoming you back for many more wonder stays in the future. Warmest regards, Desmond Alexander Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Deb & Sim wrote a review 5 Mar
Perth, Australia44 contributions22 helpful votes
+1
We paid for club class so had a nice room on the club class floor. The food for club class was mostly catering for Asian guests. There didn't seem very much choice for western food and only very limited desert cakes. We checked in just as the club lounge was closing as our flight was delayed and they didn't accommodate us with even one glass of wine which was unfair when we had paid for the club lounge. Staff were quite rude apart from a couple of the younger waiters. We were coming back to KL in October and had decided not to rebook with this hotel even though we are members of Shangri la hotels.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Pool was on ground floor did not feel like a luxury pool felt a bit neglected
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Shangri-La Kuala Lumpur, Owner at Shangri-La Kuala Lumpur
Responded yesterday
Dear Deb & Sim, We appreciate you taking the time to share your feedback on your stay at Shangri-La Kuala Lumpur. We are sorry to hear about the issues you encountered during your stay, particularly regarding the club lounge amenities and the service provided. Your comments are important to us, and we will address them with our team to ensure improvements are made. We value your loyalty as Shangri-La members and regret that we fell short of your expectations on this occasion. We hope to have the opportunity to welcome you back in the future. Warmest regards, Desmond Alexander Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ihsan S wrote a review 5 Mar
1 contribution
Aiman health services are very helpful and very friendly.. 😊 .. I hope I could get this kind of hospitality in the future so there would be a lot of guest that would enjoy to come to Shang ri La .. anyways my time there are very enjoyable thank you again to make me feel comfortable
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Shangri-La Kuala Lumpur, Owner at Shangri-La Kuala Lumpur
Responded 1 week ago
Dear Ihsan S, Thank you for sharing your delightful experience at Shangri-La Kuala Lumpur. We are delighted to hear that Aiman and our team provided you with friendly and helpful service during your stay. We will make sure to share your compliments with Aiman. Your kind words are highly appreciated, and it inspire us to stay committed to prioritising our guests well-being and continue delivering exceptional Shangri-La hospitality. We look forward to welcoming you back again soon. Warmest regards, Desmond Alexander Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rathu R wrote a review Feb 2024
2 contributions
I went to see Ester for a facial. She was amazing. Best experience ever. She was very kind and made me feel at ease. Definitely recommend her. Please do book in with her to experience it. The facial comes with a massage as well. Perfect for those looking for a glow up.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Shangri-La Kuala Lumpur, Owner at Shangri-La Kuala Lumpur
Responded 2 weeks ago
Dear Rathu R, Thank you for sharing the glowing review of your facial experience at Shangri-La Kuala Lumpur. We are delighted to hear that Ester's attentive care and kindness added to your comfort and left a lasting impression on you. We will make sure to share your compliments with Ester. Your kind words and recommendation are highly appreciated, and it inspires us to continue delivering exceptional Shangri-La hospitality to our guests. We look forward to welcoming you back on your next visit in near future. Warmest regards, Desmond Alexander Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
S$133 - S$171 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la kuala lumpur, shangri la hotel kuala lumpur
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
662
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SHANGRI-LA KUALA LUMPUR (S̶$̶1̶7̶8̶) S$135: UPDATED 2024 Hotel Reviews, Price Comparison and 6,148 Photos (Malaysia) - Tripadvisor

Frequently Asked Questions about Shangri-La Kuala Lumpur
Which popular attractions are close to Shangri-La Kuala Lumpur?
Nearby attractions include Menara Kuala Lumpur (0.3 km), KL Forest Eco Park (0.2 km), and Sky Deck KL Tower (0.3 km).
What are some of the property amenities at Shangri-La Kuala Lumpur?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shangri-La Kuala Lumpur?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Kuala Lumpur?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Shangri-La Kuala Lumpur?
Yes, free parking, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to Shangri-La Kuala Lumpur?
Conveniently located restaurants include Kampachi EQ, Nipah, and Sky51.
Are there opportunities to exercise at Shangri-La Kuala Lumpur?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Shangri-La Kuala Lumpur have airport transportation?
Yes, Shangri-La Kuala Lumpur offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Kuala Lumpur?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Kuala Lumpur offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.