I had a minor glitch at check-in; my Expedia booking included breakfast and internet, but their reservation didn't show that. After showing the clerk a copy of my reservation, the issue was quickly resolved. Once that was solved, my five-night stay was wonderful. The room was large and well-equipped; the staff was very attentive; the breakfast was among the most... More

I stayed only three nights over a week-end. The check in was quick and painless. Room was clean and the bathroom was clean and odourless. The handheld shower was a bit difficult to manage because when it was hooked up on the wall, one had one's elbows knocked whenever trying to scrub oneself. Towels were spotless. Free Internet access was... More

I was here for 3 days and 2 nights. They upgraded my room - which no doubt helps with the review - however the overall hotel was immaculate with very attentive and friendly staff. The location makes it easy to walk to lots of sights - particulalrly important given the traffic in KL central;.

My stay at Shangri-la was enjoyable to say the least. We arrived on a sweltering day at nearly 2pm and immediately checked in. The staff who served us, Daniel, was really pleasant and quick to check us in. Before we turned and left for our room he even wished my husband an advanced birthday wish! Prior to our arrival, I... More

I enjoyed my stay at Shangri-La very much, though, it didn't hurt that they upgraded me to a suite. The staff were friendly and very helpful. They helped me make sure I knew how to get to various sites that I wanted to see. The gym was very clean and had anything you'd need. The pool was nice, clean, and... More

My husband took me along on a buisness trip and I thoroughly enjoyed my stay! The room was very large as was the bathroom, the staff were on par and the food was delicious. The chauffer service was delightful and at a reasonable rate. We were assisted with finding a tourist activity and all the bookings were made on our... More

Right in the heart of the city, within easy walking distance of the Petronas twin towers & the KL tower. great location, superb décor, furniture, fittings & ambiance. Coupled with the efficient & attentive staff it makes this an outstanding hotel. Under normal circumstances it would have a full 5 for cleanliness but as there were building works on an... More

Wish I could stay longer! This is the best hotel I have stayed so far. We were upgraded to a premier suite, huge room, branded amenities, excellent customer service! Location is a bit off the Bukit Bintang area but they provide shuttle bus to the commercial area and shopping centre. The monorail is 5 minutes walk away. We used the... More

We staid at this property for 4 nights at a Horizon Club Suite. Having staid at multiple big city Shangri-La's I know from experience that their service levels are somewhat lower than your resort or country style property. However, this is not the case for the Shangri-La KL. We received top experience & the Shangri-La feeling from start till finish.... More