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Carcosa Seri Negara

5.0 of 5
Taman Tasik Perdana, Kuala Lumpur 50480, Malaysia
Hotel amenities
Carcosa Seri Negara
Ranked #89 of 231 hotels in Kuala Lumpur
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53 reviews from our community

    Trip type
Traveller rating
    25
    11
    8
    3
    6
Date Rating
London, United Kingdom
Top Contributor
79 reviews 79 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 May 2013

Afternoon tea here is mediocre. Scones were not authentic. Selection of cakes is average. Waiters were not very knowledgeable and did not know about Darjeeling tea! Atmosphere though is nice in a traditional colonial setting.

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See 4 more reviews by UKJohn88 for Kuala Lumpur
HotelManagerCSN, Manager at Carcosa Seri Negara, responded to this review
8 May 2013

Thank you for taking the time to bring to my attention the problem you have encountered at our Drawing room. In our efforts to achieve a level of service whereby guest expectations are being anticipated and met, we have obviously failed on this occasion. Please accept our apology and extend the same to your family and guests for this shortcoming.... More

Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 March 2013 via mobile

This place served me the most watered down cup of tea I've ever had. Then half way through the meal they refilled to water so it was even worse. It is a set menu, nothing amazing and one of our salmon sandwiches neglected to have salmon. It's pretty and the staff is friendly. It's a nice experience but depending on... More

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HotelManagerCSN, Manager at Carcosa Seri Negara, responded to this review
10 March 2013

Thank you for taking the time to bring to my attention the problem you have encountered at our Drawing room. In our efforts to achieve a level of service whereby guest expectations are being anticipated and met, we have obviously failed on this occasion. Please accept our apology and extend the same to your family and guests for this shortcoming.... More

England
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
52 helpful votes 52 helpful votes
1 of 5 stars Reviewed 24 February 2013

Simply hideous. We were looking forward to trying a lovely afternoon tea, recommended in the Lonely Planet's KL guide. Got all dressed up too. Turned up to music blaring out for a wedding in the next door room, no one had warned us when we had called to book earlier the same day. Wasn't at all the atmosphere you want... More

Was this review helpful? Yes 1
See 4 more reviews by JoyNomads for Kuala Lumpur
HotelManagerCSN, Manager at Carcosa Seri Negara, responded to this review
25 February 2013

Thank you for taking the time to bring to my attention the problem you have encountered at our Drawing room. In our efforts to achieve a level of service whereby guest expectations are being anticipated and met, we have obviously failed on this occasion. Please accept our apology and extend the same to your family and guests for this shortcoming.... More

Nice, France
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 February 2013

A little difficult to get to so strongly recommend a taxi. We were seated on the terrace and served tea from a wide choice on a menu with sandwiches, cakes and scones in the most exquisite surroundings. A lovely sense of colonial calm and tranquility in the middle of the city. The concierge will ring for a taxi when you... More

Was this review helpful? Yes 1
HotelManagerCSN, Guest Service Agent at Carcosa Seri Negara, responded to this review
7 February 2013

Thank you for taking the time to comment during your recent visit to Carcosa Seri Negara and we are glad to you enjoyed your time here with us. Feedback from guests is invaluable to us as it allows us to continually monitor and improve our service standards to our guests and I sincerely thank you for your comments. May I... More

Kuala Lumpur, Malaysia
1 review
4 of 5 stars Reviewed 29 January 2013

I went there to attend a friend's wedding and I was completely mesmerised by how beautiful the place is. Everything was organised in good order. And the couple was very happy with everything. The staffs were very attentive to the couple and the guests' needs. Verry good!

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HotelManagerCSN, Manager at Carcosa Seri Negara, responded to this review
30 January 2013

Thank you for taking the time to comment during your recent visit to Carcosa Seri Negara and we are glad to you enjoyed your time here with us. Feedback from guests is invaluable to us as it allows us to continually monitor and improve our service standards to our guests and I sincerely thank you for your comments. May I... More

SUNRISE BEACH QLD AUSTRALIA
Senior Contributor
46 reviews 46 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 27 January 2013

Everyone should have the experience of visiting this hotel. 7 star accommodation if their is 7 stars. Hotel located in fantastic bushland setting in the heart of Kuala Lumpur. Only 5 suites in the hotel and we stayed in the Kinabulu Suite top of the stairs first on the right. The suite was enormous more like a double suite with... More

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HotelManagerCSN, Manager at Carcosa Seri Negara, responded to this review
28 January 2013

Thank you for taking the time to comment during your recent visit to Carcosa Seri Negara and we are glad to you enjoyed your time here with us. Feedback from guests is invaluable to us as it allows us to continually monitor and improve our service standards to our guests and I sincerely thank you for your comments. May I... More

Brisbane, Australia
Contributor
16 reviews 16 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 18 January 2013

We had a garden wedding at Seri Negara in December and it worked beautifully. The organiser Vanessa was thorough and responded to our requests on time. It is recommended to upgrade to the Ledang Room as the other room would be too small, unless you're having a very small event. We recommend too that you organise a marquee in case... More

Was this review helpful? Yes 1
See 4 more reviews by DavidHilton1 for Kuala Lumpur
HotelManagerCSN, Manager at Carcosa Seri Negara, responded to this review
30 January 2013

Dear Mr. Hilton, Thank you for your wonderful positive feedback here on your experience with us in Carcosa Seri Negara. We are extremely honored to be a part of the team on such memorable and important function. We thank YOU for giving us the opportunity to be a part of your important once-in-a-lifetime function and it was indeed a real... More

Brisbane
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 8 January 2013

I stayed at Carcosa for 1 night with my mum during an 8 night stay in Kuala Lumpur. Our taxi driver hadn't been to the hotel before so it took a little longer than expected. The hotel is a beautiful old building set amongst a tropical oasis. The staff are very attentive, friendly and will do anything for you. The... More

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See 3 more reviews by Amanda G for Kuala Lumpur
HotelManagerCSN, Manager at Carcosa Seri Negara, responded to this review
28 January 2013

Thank you for taking the time to comment during your recent visit to Carcosa Seri Negara and we are glad to you enjoyed your time here with us. Feedback from guests is invaluable to us as it allows us to continually monitor and improve our service standards to our guests and I sincerely thank you for your comments. May I... More

Adelaide, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 7 November 2012

Whilst I havent actually stayed at Carcosa I have visted over a number of years. My first visit in 1992 was for afternoon tea,I remember a very opulent dining room filled with small groups of well to do ladies grazing on the wonderful afternoon tea. Dainty delicious morsels were offered to each table folwed by a range of teas poured... More

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HotelManagerCSN, Guest Service Agent at Carcosa Seri Negara, responded to this review
21 December 2012

Thank you for taking the time to comment during your recent visit to the Drawing Room for High Tea. Feedback from guests is invaluable to us as it allows us to continually monitor and improve our service standards to our guests and I sincerely thank you for your comments. May I take this opportunity to say that we all look... More

Sydney
Senior Contributor
30 reviews 30 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 28 August 2012

Reading down the reviews and also having been there I think we were lucky the day we went here for afternoon tea. Our hotel booked us in and we could only sit outside which was fine with us as we sat just on the steps and looked out over the gardens. Very very peaceful. The food came and was fine,... More

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See 8 more reviews by Five15 for Kuala Lumpur
HotelManagerCSN, Guest Service Agent at Carcosa Seri Negara, responded to this review
16 September 2012

Thank you for taking the time to comment during your recent visit to the Drawing Room for High Tea. Feedback from guests is invaluable to us as it allows us to continually monitor and improve our service standards to our guests and I sincerely thank you for your comments. May I take this opportunity to say that we all look... More

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Additional Information about Carcosa Seri Negara

Also Known As:
Carcosa Seri Negara Hotel Kuala Lumpur
Carcosa Seri Negara Hotel
Carcosa Seri Negara Kuala Lumpur
Address: Taman Tasik Perdana, Kuala Lumpur 50480, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Fitness Centre Free High-Speed Internet Free Parking Restaurant Wheelchair access
Hotel Style:
#49 Luxury Hotels in Kuala Lumpur
Price range (per night): S$497 - 538
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Carcosa Seri Negara is located at Kuala Lumpur, Malaysia. It offers fully air-conditioned rooms and suites, all of which have television, IDD with access to internet, and espresso coffee and tea making facilities. Some of its amenities include private butler, private bar, and landscaped garden with outdoor seating. While staying here, it is a must for you to try The Veranda Restaurant, which offers a modern interpretation of Malay cuisine. ... more   less 
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Carcosa Seri Negara
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