This hotel has had some of its rooms renovated and some not. Ask for aa renovated room and everything should be fine. The Manager is friendly and helpful. Whatever we needed was provided to us.

I stayed at the Bestotel with my family when we came on a holiday from England. The website made it seem so nice but it turned out to be a whole pack of lies and deceptions. It was actually in August of 2004 that we stayed there. The exterior looked crummy and the interior was much worse. To put it... More

the reception people did not know anything and even lie to us by saying he did not took our room key when we left it to him that night before going out for a snack. He made us pay RM200 for the lost key and when we got in the room my only adidas jeans went missing!! i got pissed... More

We were very shocked once entering receptionist area and I had known what the room would be then. Very old TV with volume & channel switch broken, very hot AC as only blowing air. No soap, shampoo, tooth brush, tooth paste. the bathroom was empty. My conclusion is never ever book this hotel as WHAT THEY PROMISED IN WEBSITE IS... More

When I first open the website, i was very interesting with the hotel. but when i arrived there felt like nightmare! the room was dirty, smells bad and guess what?! i found cockroach in the toilet!!!! there was a pink stain on bed spread. the buffet so terrible, only toast and fried rice there. taste horrible! i checked out in... More

This was one of the worst hotel I've ever been to. You get what you pay for, but in this case, you get less than what you pay for. The hotel direction broadcasted the radio very loudly in all corridors almost all night long. The 2nd night, my husband complained on midnight to get the music switched off. It is... More

I came across the hotel website while looking for affordable KL hotels. The photos in the website seemed to show that the rooms and facilities were good. The website even claimed that the hotel was a new boutique hotel. However, when I turned up at the hotel, I realised that nothing could be further from the truth. The rooms proved... More

We have been travelling around the world. So we thought instead of staying in a hostel in Kuala Lumpur we would pay a little bit extra for a hotel room. After reading some reviews on Besotel we decided to book in for 3 nights. I booked using a hotel booking website. When we arrived at the hotel they had lost... More