I reviewed this hotel, positively, about 18 months ago but returned and had a far worse experience. We had a one night stop over with a very early morning flight, so picked somewhere familiar to get a bit of food and a few hours sleep before departing at 3am. Baggage and reception staff did well, they were polite and helpful.... More

We stayed at the Riveria for a total of 5 nights during our two week stay in the philippines. We enjoyed every bit of it. The rooms were very clean and spacious with a large bathroom. You can reach Robinson Plaza (which is a big mall) within a 5min walk from the Hotel. The service is fantastic and the staff... More

The room I stayed in was large, clean and most things worked as expected. Bathroom was large with excellent hot water from the shower. Unfortunately there was no deadbolt on the door nor did the security chain work - it was too short and could never have worked. Bed was comfortable with nice sheets and covers. Staff were friendly and... More

I stayed in the premier room for a few days. Front desk was very responsive to my rescheduling needs via email. Housekeeping does a good job keeping it squeaky clean. The furniture was in very good condition however its decor may be from the 90's. I think the small old style tube TV needs to be replaced with a flat... More

We stayed at riviera mansion for 2 nights last feb 23 & 24, 2013, we are a big group & we occupied 5 rooms (3 deluxe & 2 premier) service is excellent and the rooms are clean and decent, the only downside is the dead spots of the cellular phone connection, we have a.hard time contacting our group because of... More

Stayed 4 nights. Rooms are fine. Breakfast room is small for the number of rooms and not buffet style, so portion control in swing. Breakfast nothing great. The staff as ever very helpful and the duty manager went out of his way to help me with internet search (I had no laptop). They do not get upset if you keep... More

i had a great stay at my favourite malate hotel , i stayed here so many times i lost count , great location near the mall , i really love the fact i have so many options for food only a 5 min walk . i would like to say the girls at front desk do a great job ,... More

Stayed in this hotel on 31st January 2013 for just one night. No problem with the reservation. Fast check-in without any hassle. My request to change my room due to my daughter having a cold and don't want her to stuck in air-con room for the entire stay was handle with promptness by the staff. They even allowed me to... More

We stayed twice in this hotel, once for one night in July 2009; and on that experience, again for two nights in January 2013. What has changed in between? The bathroom was much better; in 2009 the bath/shower was unworkable and only blurted boiling hot water at us, no matter what the tap setting. This time round, the shower was... More