Excellent service and the staff was so nice and professional. There was an error on the bill and I had no problem geting it corrected. My credit card was charged at the end of my stay but I paid cash up front. When I noticed the charge, I immediately called the hotel. Without delay, someone was there to help me.... More

Holiday Inn Express ALCOA (KNOXVILLE AIRPORT) I stay here on business every time I am in the area. The hotel itself it situated off the beaten path, so, no traffic, very low noise but very nice restaurant VERY close to your door. Puleo's Grille, try it you will not be disappointed. Hotel staff goes out of the way to be... More

Booked three nights on way to N.C. and then booked another for return trip we liked it so well. Free breakfast. Cook Tiffany kept things clean and lively. Front desk staff was helpful. Facility and pool was clean. Airport noise not heard once your in the hotel.

This is a nice clean hotel and they still offer smoking rooms! Continental breakfast is included. Breakfast is pretty good but I wish the coffee was stronger! Room is large and clean. Hotel is quiet and close to some very good restaurants (Texas Roadhouse & O'Charleys). There is also a walking path & pond near the hotel.

Some friends and I decided to spend New Years together at The Holiday Inn Express Alcoa. We were very satisfied with our stay. We stayed in a standard smoking room with double beds. Our room looked EXACTLY like the room in the pictures with one exception--they had large flat screen tvs instead of the older tvs in the pictures provided.... More

My husband and I just returned from a weekend stay at this hotel. Actually, he was there on business and I drove up and joined him for the weekend. We had a room on the second floor with a king bed. The room and bathroom were both very spacious and very clean. The hotel was not very crowded for the... More

We had one night in this hotel before flying out the next day. The hotel paid for taxis to return our hire car the night before and the day we left. We had a lovely king suite and the breakfast was adequate and what you would expect for an Express. The staff were lovely and very helpful. Would stay again

The room was nice and met the standards I expect from Holiday Inn. There's a low wattage can light above the sink in the bathroom on a seperate switch that makes an ideal nightlight. The front desk could have been friendlier, forgot to give me a Priority Club "gift bag", and the entire night staff seemed to be loitering around... More

I had a 6am flight so when I booked this hotel, I asked about whether they had a shuttle. They said they had a 24 hour shuttle so I booked it. When I arrived, they informed me that, while the shuttle is free during the day, at the time I needed the shuttle, it was essentially a taxi and I... More