I had such a pleasant stay at the Residence inn northwest Austin.My room was clean the staff were friendly and polite, and even the tall gentleman behind the front desk made sure I had everyhting I needed. I travel for work quite a bit and must say this was one of the best stays I have had in quite some... More

Like most Residence Inns these days the hotel is in need of a facelift. The staff went out of their way to make us feel comfortable. The breakfast was nothing to write home about but did the trick to get us energized for our day of exploring. More

I recently returned home from Austin and stayed at Residence Inn Austin Northwest/Arboretum. Everyone at that hotel was so kind, so thoughtful, and so caring. The Operatons Manager, Natalee Ulrich, as well as other at the front desk, could not do enough to make your stay at their hotel convenient, enjoyable, as well as memorable. I have stayed at that... More

Really friendly staff and perfectly adequate accommodation for the price. The breakfast is ample but super basic (usual cerals, bread, plus egg, some meat and potato discs, coffee/juice) however whenever i needed stuff for the room, extra milk etc - always provided with a smile and no charge. Free wifi, tonnes of TV channels - full kitchen/bed suite idea. Location... More

The hotel was clean and the staff was tremendously helpful. I am traveling across the country for work and staying at Residence Inns; and this has been the only hotel to date that has CALLED me in advance to ask if they could do anything for me prior to my arrival; AND they had a packet of information waiting for... More

I was in Austin on business. I had a particularly trying day. The microwave in my room had not been fixed as promised. The front desk attendant came up to my room, picked up my frozen dinner and took it to the kitchen and cooked it for me. She delivered it back to my room with a glass of complimentary... More

I am on a work assignment in Austin for three months. As of Oct. 7, I have been here one month and am delighted with the attention and care I receive from every person at the Residence Inn Austin Northwest / Arboretum. If you have ever stayed at a Residence Inn, you know what to expect. The rooms here are... More

I have stayed at several Residence Inns around the country but this one was absolutely the worst. I had several maintenance problems. The door handle came off in my hand when I was inside so I couldn't get out. The garbage disposal didn't work. The bathroom light had burned out. The food they served was gross. Breakfast was fake eggs,... More

I recently booked a 10 day business trip for myself and two colleagues. After quite a bit of research, I decided that the Residence Inn Arboretum was our best option and I was not wrong. The price was very affordable, especially considering all the ammenities (e.g. La Quinta was about the same price for a lot less quality). From the... More