We stayed at this Homewood Suties Memorial Day weekend. The hotel was very busy, patrons ranged in age from newborn to very senior, and the hotel was very quiet. The only "noise" we heard came form the pool. Our room looked out on the pool courtyard and there were children playing MARCO POLO for about ten minutes. We chose to...
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ThIs was a repeat trip for us. We picked it because they are very pet friendly but between the wonderful location and responsive staff, this is one of the best bargains and a wonderful place to stay! They remembered us from a prior stay and arranged an early checkbinvwhoch was a lovely touch. This will be our return site whenever...
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I had one of the worst customer services experiences at this hotel. I checked in to find out that linens were unavailable and was told they did not know when they would be available. My party and I left the hotel and was told we would receive a call in about 15 mins. That was a joke no call and...
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We’ve stayed at Homewood Suites several times over the last 5 years, and are never disappointed. This property is located just off the southbound Mo-Pac service road, but there are so many trees and vegetation around the hotel that there was no road noise at all. It is a very tranquil part of town near the research centers. The check-in...
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We stayed at the Homewood suites on a Saturday night on free travel points. The room was very clean and roomy. It was one of the only Homewood suites that I've ever stayed in that had an automatic turn-on fireplace in the living area of the suite, which was nice. The kitchenette was very modern and convenient. The beds were...
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We checked in for a business trip and had one of the worst check in experiences in years. We got to our room only to find someone else in the room, which was so awkward that we immediately just shut the door. Staff was not helpful or friendly and never apologized and just gave us a key to another room....
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Thank you for your candid feedback of your stay with us. I apologize that we did not meet your expectations and I have met with our housekeeping team to ensure the problem has been corrected since your stay with us in December. We have had some fantastic changes to our housekeeping department and I promise that the experience you had...
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Homewood Suites is one of our preferred hotels. A previous posting complained about the desk service.... well, Bianca deserves cudos for arranging for two couples to be across the hall from each other at the last moment. The hotel is situated so the front is on the ground floor and the 2nd floor is the ground floor in the back....
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Thanks JSS3 for such a thorough review. I am so glad Bianca was able to help you out so much! At the Homewood we strive to give the best service possible and it is really amazing to know that we are accomplishing that! It is also great to hear that you were able to experience the convenience and the comfort...
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Check in was rough. The front desk help could use some training in customer service.
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EHTREALESTATE, I appreciate the review of your recent experience at Homewood Suites by Hilton Austin-Arboretum. I'm sorry that you received a poor level of service and have addressed these issues with our front desk staff. The next time you are in our area we would love to have you come back and experience a hopefully improved level of customer service....
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Homewood Suites can vary from town to town but this one was the best that I have ever stayed in. They have the friendliest and most helpful staff I have ever had the pleasure to experience. This does not only include Hilton properties but any hotel I have ever stayed anywhere in the world. I have stayed in a lot...
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WOW! Lacaribe, thank you so much for writing one of our favorite reviews ever! It means so much to us that you appreciate the service we provide; we really love to make each and every guest feel like the Homewood Suites Austin NW is their second home. Tom is an irreplaceable member of the team and we are so fortunate...
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Instead of staying within walking distance of SXSW this year, I ended up at Homewood Suites NW (stayed at Four Seasons for the last two SXSW conferences). Turned out to be a pleasant surprise.
Short answer: For the price, this is a great hotel, and the staff is amazing. 5-star service without the extra cost.
Pros:
Free wi-fi (this is...
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Hosaka, thank you so much for taking the time to give a really thought out review of the Homewood Suites Austin NW/Arboretum! I am glad you had such a good experience with the staff and service. We really strive to create a pleasant experience for at the hotel and with the chaos of SXSW we were just trying to help...
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