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Courtyard by Marriott Austin Northwest/Arboretum

3.0 of 5
9409 Stonelake Boulevard, Austin, TX 78759 (Northwest Austin)
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Courtyard by Marriott Austin Northwest/Arboretum
Ranked #29 of 179 hotels in Austin
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107 reviews from our community

    Trip type
Traveller rating
    53
    29
    18
    7
    0
Date Rating
CENTERVILLE
2 reviews
5 of 5 stars Reviewed 12 May 2013 NEW via mobile

During a visit with family in Austin, our room in the Courtyard by Marriott proved to be a tremendous value! The room was clean and comfortable. The staff was friendly and polite. Manager Dave was truly a professional. We had an excellent visit and would certainly stay here again. Thanks to all at the a Courtyard by Marriott!

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cynw1105, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review
14 May 2013

Thanks for your nice note about our hotel and for taking the time to leave us a comment on Trip Advisor! We hope to see you back again soon - Crystal More

Tyler, Texas
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 11 May 2013

I found this, overall, an excellent hotel mostly due to very friendly, cheerful, helpful staff. The hotel is not brand new but clean.Rooms a little on the small side especially in passageways where 2 people could not easily pass one another, especially with sleeper sofa unfolded. Our hallway and room smelled a little of cleaning products when we arrived but... More

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See 2 more reviews by MamaHay for Austin
cynw1105, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review
14 May 2013

Thank you so much for staying with us and taking the time to leave us a comment on Trip Advisor! We hope to see you back in the Live Music Capital of the World one day very soon- Crystal & team CY NW More

Ponte Vedra Beach, Florida
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 7 May 2013

We booked (2) rooms and both were perfect. They were clean, comfortable, and great night's sleep. Staff was outstanding from the minute we checked in to the day we checked out. The bistro was wonderful for breakfast and much needed coffee. Plenty of parking, fitness center was typical Marriott, and we would stay here again. Great location for our visit... More

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See 2 more reviews by ShermanSUV for Austin
cynw1105, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review
10 May 2013

Thanks for making our day and for taking the time to leave us a comment on Trip Advisor! We hope to see you back again soon, Crystal More

Shreveport, Louisiana
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 26 April 2013

I just stayed at this Courtyard while I was attending a prep course over at the PEC center. Upon arrival I was pleasantly greeted by the staff, graciously accommodated with a quiet room (410) on the top floor away from the elevators and highway so that I could rest and study and given a quick tour of the hotel facilities.... More

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cynw1105, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review
29 April 2013

It's guests like you that remind us that we have the best job in the world! We love taking great care of great people like you!! Thank you so much for taking the time to leave us a comment on Trip Advisor and we hope to see you back again very soon - Crystal & Team CY Austin NW More

Los Angeles
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 25 April 2013

The room very clean, which included a sofa as well as a desk and chair. King size bed was ok, not the best I have slept in. . Very friendly staff, they always said hello when I arrived in the lobby. Food was good. Very helpful staff in the lounge area where they serve Starbucks coffee. the . Free parking.

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cynw1105, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review
26 April 2013

Thanks for making my day and for taking the time to leave us a comment on Trip Advisor! Our staff service scores are in the Top 13% of all Courtyards and it's really important to us that each of our guests have a wonderful experience with us. Hope to see you back again soon - Crystal & Team CY NW More

Colleyville, Texas
1 review
5 of 5 stars Reviewed 22 April 2013

My friend and I stayed at this hotel for a girls' getaway weekend and were pleasantly surprised by how helpful and friendly the staff is at the front desk and small cafe. I spent 15 years in the hotel business before I had children so I know how hard those jobs are....people aren't always very kind. Nathalie was especially sweet,... More

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cynw1105, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review
24 April 2013

THANK YOU so much for taking the time to leave us a comment and celebrating our AGM Natalee! We appreciate great guests like you and hope to see you back again soon! Crystal More

Garland, Texas
1 review
3 of 5 stars Reviewed 21 April 2013

The room was very nice, even excellent except for the following: 1. The lighting over the sink is unacceptable for putting on makeup. Thank goodness, I have a magnifying mirror that I could put in the window where I could use "natural" light, i.e. the sun!! 2. There were only 2 packets of coffee, decaf and regular. We both drink... More

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cynw1105, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review
22 April 2013

Thank you for staying with us and for taking the time to leave us a comment on Trip Advisor. Would you mind messaging/emailing me the room # you stayed in so that we can check on the vanity lighting? It's important to us that all of our guests enjoy their stay and I am sorry that we did not exceed... More

Goleta
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 19 April 2013

Plenty of room to stretch your legs and relax in this room which included a sofa as well as a desk and chair. Very clean. King size bed was very comfortable. If you like to open windows get a room not on the freeway side as it is a bit noisy. Odd numbered rooms on entrance side have nice balconies.... More

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See 6 more reviews by Goletagone for Austin
cynw1105, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review
22 April 2013

Thank you so much for staying with us and for choosing our hotel during your trip to Austin! We hope to see you back again soon - Crystal & Team Courtyard NW More

Stillwater, Oklahoma
1 review
5 of 5 stars Reviewed 25 March 2013

Why the Courtyard by Marriot NW Austin, of course! My dad and I stayed at this hotel on two occasions in the past month and we consistently received great service each time! Along with the great customer service, our rooms were super clean and forget the Westin and their heavenly beds, these beds were magnificent... I was on Cloud 9,... More

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cynw1105, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review
26 March 2013

You love Austin and we love you! Thank you so much for your great comment about our hotel and staff. See you soon, Crystal More

Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 24 March 2013 via mobile

The front desk was very professional. We traveled with another family, who had checked in the day before. They had asked the front desk for rooms next to each other, unfortunately that was not available, so they gave us the closest room available. Also, front desk would not reveal the other families room number due to privacy. I liked that... More

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See 3 more reviews by QSKSHEN for Austin
cynw1105, General Manager at Courtyard by Marriott Austin Northwest/Arboretum, responded to this review
26 March 2013

Thank you for staying with us and for taking the time to leave us a comment on TripAdvisor! We appreciate your feedback and the nice comment about our staff. It's truly important to us that our guests enjoy their visit to Austin. Hope to see you back again soon! Crystal & Team CY NW More

 
 
 
 
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Additional Information about Courtyard by Marriott Austin Northwest/Arboretum

Also Known As:
Courtyard By Marriott Austin Northwest/Arboretum Hotel Austin
Courtyard By Marriott Austin Northwest/Arboretum Hotel
Courtyard Austin
Austin Courtyard
Austin Marriott
Address: 9409 Stonelake Boulevard, Austin, TX 78759
Phone Number:
Region: United States > Texas > Austin > Northwest Austin
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#6 Onsen Hotels in Austin
#41 Business Hotels in Austin
#45 Family Hotels in Austin
Price range (per night): S$146 - 296
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
It’s a New Stay! The Courtyard Austin Northwest Arboretum has just been renovated! This Austin Arboretum hotel is minutes from downtown and surrounded by many trendy restaurants and nightspots. Just a short drive to the Arboretum and The Domain, guests at the Courtyard Austin Northwest will find top retail names as well as top high-tech companies such as IBM, Dell and Oracle. The new state-of-the-art lobby provides greater flexibility with media pod work spaces, free WiFi, media library and easy access to news and weather via our touch-screen GoBoard® The highlight of our new lobby experience is The Bistro - Eat. Drink. Connect® which provides guests with healthy food & beverage offerings in the morning and evening dinner service with cocktails. All guestrooms at our Austin Arboretum hotel now feature modern designs complete with flat screen TVs, luxury bedding and free WiFi. For business functions and social events we offer meeting space, an outdoor patio and lobby lounge perfect for entertaining options. ... more   less 
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