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Candlewood Suites - Austin Arboretum-Northwest

2.0 of 5
9701 Stonelake Blvd., Austin, TX 78759
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Candlewood Suites - Austin Arboretum-Northwest
Ranked #114 of 186 hotels in Austin
3.5 of 5 stars 29 Reviews
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29 reviews from our community

    Trip type
Traveller rating
    4
    12
    3
    3
    7
Date Rating
New Orleans, Louisiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 12 May 2012

great place, going through a renovation, but candlewoods are typically good places to stay More

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Jessica Swarts, Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review
15 May 2012

Dear Warren, Thank you so very much for taking the time to write about us and even more for bearing with us during our renovation. We hope it wasn't too uncomfortable and that our new suites and style are warmly welcomed by loyal guests like you. We look forward to your return to Austin! Sincerely, Candlewood Suites Mgmt More

Corinth, TX
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 10 May 2012

My family and I stayed in the hotel the weekend of April 13-15 2012. The hotel 1st floor was under construction but we stayed on the 2nd floor which was great.You couldn't hear any construction going on. The location was awesome! Lots of things within walking distance - movies, grocery store, resturants, etc... which we loved! The room was nice... More

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See 2 more reviews by Rebekah C for Austin
Jessica Swarts, Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review
15 May 2012

Dear Rebekah, Thank you so much for your feedback and compliments! What an honor it is for our staff to hear that our guests loved their stay so much they plan to return! I am so proud of all of our employees and am especially happy we were able to get your belongings back to you. We look forward to... More

somerset, wi
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 March 2012

My husband & I just spent 5 weeks here, and would definitely go back. We had tried to find an apt or condo to rent, but couldn't find one in this area, and now we're glad we didn't! Having the exercise room & laundry down the hall was a real plus. They are now in the process of updating the... More

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Jessica Swarts, Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review
5 March 2012

Dear Niner, Thank you so much for taking the time to write a review! We are so pleased we were able to meet your needs and be a comfortable home away from home in Austin. It sounds like our location was perfect for you. We're very excited about our renovation and can't wait for you to see our new suites... More

Rochester, MN
Contributor
14 reviews 14 reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 17 December 2011
1
person found this review helpful

My wife and I spent anywhere from 2-3 weeks at this hotel each winter from late Jan to Feb 2007 - 2011. We had a positive experience each time, apparently there was a change of management some time in 2010 but it did not impact our experience while there. We got to know the place well enough that this past... More

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Jessica Swarts, Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review
31 January 2012

Thank you so much for your candid and thorough review. Our staff works hard to provide around-the-clock care for our guests and values your feedback! We are so delighted to here you consider us home for a couple weeks each year and are excited to have you as a returning guest. Please let us know if there is anything we... More

usa
Senior Contributor
26 reviews 26 reviews
Reviews in 13 cities Reviews in 13 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 25 November 2011
1
person found this review helpful

new management at this suites and it shows. really clean and comfortable - good tv and wifi reception. nothing too much trouble for staff and anything we ran out of was happily supplied (coffee/shampoo etc) maids only come in once per week but you can exchange linen or towels at reception if you need to. the free washers and dryers... More

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Ohio
Contributor
16 reviews 16 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 18 November 2011

I was afraid after reading the terrible reviews, but a friend booked the hotel for a quick getaway so figure it couldn't be too bad for one night. I was pleasantly surprised. The hotel was very clean and quiet, and check-in was quick and smooth. I don't know what everyone is complaining about. It was about $30 cab ride to... More

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Alto, New Mexico
Senior Contributor
42 reviews 42 reviews
Reviews in 23 cities Reviews in 23 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 26 March 2011
2
people found this review helpful

It's certainly not the Embassy Suites or a Crowne Plaza, but it's not a bad place. The rooms are nicely sized and appear to be recently updated. Hotel was clean and had some nice touches like free laundry, outdoor area with grills, and huge parking lot. Location is convenient with good places to eat within easy walking distance. Well suited... More

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Manassas, Virginia
1 review
1 of 5 stars Reviewed 4 March 2011

Had this been the first time I ever stayed at a Hotel operating under the name of Candlewood Suites I would never ever stay at another one. As I pulled in to the parking lot I was immediately suspect from its appearance. It was just all wrong on the inside. Lobby felt like I was in a trailer. The hallways... More

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Frankfurt, Germany
1 review
1 of 5 stars Reviewed 25 May 2010

Candlewood is a quite decent hotel but have mayor issues with there cable / WLAN Internet. We stayed 6 weeks and nearly all nights, Internet was damn slow (3 KB/s) between noon and midnight. Unuseable ! Front desk was not willing to help - also they blame us for failure... stupid. Do not book if you like internet. Also, one... More

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dlatour, Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review
21 July 2010

At the Candlewood Suites, Austin Arboretum, we strive to deliver a great stay for every guest. Unfortunately, during the time that this guest and his family stayed with us, the bandwidth for the newly-revamped wi-fi and high-speed wired internet was not enough to handle the hotel running at full capacity, with many guests streaming movies. We never believed that the... More

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Additional Information about Candlewood Suites - Austin Arboretum-Northwest

  • Candlewood Suites Austin
  • Candlewood Austin
  • Austin Candlewood Suites
  • Austin Candlewood
Address: 9701 Stonelake Blvd., Austin, TX 78759
Price range (per night):* S$118 - 183

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Candlewood Suites - Austin Arboretum-Northwest
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