There aren't enough great things to say about this hotel. I received such a warm greeting from the staff and although I arrived a bit before schedule, the receptionist was wonderful in assisting me. The concierge did an amazing job of helping me plan various activities and locate great eating spots that were in walking distance. The room had a...
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Dear Bonnie,
Thank you for your great review and for taking the time to let us know what we're doing right! I really appreciate the feedback about our staff and hope you'll come visit us again soon. After all, we're just a short 2 1/2 hour drive away...
Sincerely,
Rob Hagelberg
General Manager
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We recently spent our 40th Anniversary at the Four Seasons Hotel, Austin. The staff made everything amazing for our special stay! From registration to check-out we were treated like dignitaries! The hotel has recently been upgraded since we were there in December. The concierge went the extra mile for my husband and arranged for floral bouquets for me. When we...
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Dear Carol,
First, let me congratulate you and your husband! Forty years is impressive, and we truly appreciate you choosing to spend the occasion with us. Thank you also for the comments about the service you received from our staff. I will be certain to let them know they helped play a part in making your anniversary a memorable one....
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This hotel is not up to the usual standards of the Four Seasons. Checking in took time, the room had a wet spot when we checked in. On the following day, we left our room at 8:30 and did not return until noon- no housekeeping. Went out for lunch at the hotel restaurant and came back to dress for a...
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Dear CMM33134,
Thank you for taking the time to share your experience at our Hotel. While we treat all of our guests as important, we always try to give special attention to those staying with us for a wedding since they often have a set schedule that requires precise timing and flawless execution.
Based on your feedback, we didn't succeed...
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We have just returned from our fourth stay, and as they say, some things never get old! It remains a fabulous hotel, and the way the property manges to mesh high end standards with warm and welcoming home comfort is a true sign of success. There are many grand hotels that give off a rather haughty air and are somewhat...
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Dear Katrynjie,
Wow, what a great way to end the week! Thank you so much for taking the time to share some feedback about your stays at Four Seasons Hotel Austin. I especially enjoyed the idea of leaving the curtains open to wake up to "the early morning rowers gliding by silently" - a great tip!
I know I speak...
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I recently stayed at the Four Seasons Austin for two nights with my wife. We had a nice stay and the the view from our room (which we paid for) was great. The hotel is beautiful and our room was comfortable with a great bed. Nevertheless, I was somewhat disappointed given the price I paid. I have stayed at other...
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Derek,
Thank you for taking the time to share some thoughts about your recent stay at Four Seasons Hotel Austin. I appreciated your four-star rating and the comments about your comfortable room and bed, but was very sorry to hear the impression of being nickel-and-dimed detracted from your overall stay.
While we offer several complimentary amenities like overnight shoeshine service,...
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This past weekend (plus a few days prior) our family and 200 of our closest family and friends shared our daughter and new son-in-law's dream destination wedding experience....
Before talking about the actual wedding - I'll share with you the planning .... from the very beginning Meredith, Catering Manager, made the entire journey an absolute joy...she and her staff made...
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Maureen,
What an incredible review of your wedding experience at Four Seasons Hotel Austin, thank you so much! I love your comment about being able to hear Christie and Meredith smile through the phone, and agree we are lucky to have them as part of our team. I know from working with both how much they enjoy being a part...
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After having a horrible experience at the Driskell hotel, the staff was SO accommodating and nice, the level of quality even in the other guest was far superior. The staff escorted us in to a speedy check in and up to our room with lovely views of the city and river. The pool was nice with a lively crowd mixed...
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Dear Jacks22_22,
Thanks for choosing to continue your Austin vacation with us at Four Seasons. I was very pleased to hear you enjoyed your stay and that you felt the service was quick, efficient and accommodating. We look forward to welcoming you to our "oasis" again next time you're in Austin!
Sincerely,
Rob Hagelberg
General Manager
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Being a luxury hotel snob, I count it as one of life's small pleasures to wake up in a Four Seasons, of which this one was my first disappointment in the hotel chain. Arrived from a four hour drive 11:15 on a Sunday morning. Wanted a cup of coffee & a small fruit plate to take outside to the adarondak...
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Dear msa2003,
I was disappointed to read that we failed to make your recent stay at Four Seasons Hotel Austin an extraordinary one. You say you're a "hotel snob" but I don't think your requests were in any way outside what should be expected at a Four Seasons hotel. Indeed, delivery of your bags should have occurred within minutes and...
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My outstanding visit began before I even got there, when I was contacted by Christie I. asking if there was anything to make the stay more comfortable. She was able to arrange a very thoughtful wine and cheese pairing to be delivered as a surprise, which was perfectly timed at end of work day! But that wasn't it...Christie also provided...
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I appreciate you sharing a few details from your recent trip (and trip planning experience) with Four Seasons Hotel Austin, WillisB8. Your comments about Christie come as no surprise since she truly embodies the customer service mindset we embrace at Four Seasons - above and beyond is simply the norm for her!
I'll also be sure to share your compliments...
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We recently had the pleasure of hosting our daughters wedding at the Four Seasons.
From beginning to end our experience was nothing but wonderful.
The rooms, the stall, the setting, the service, the weather, the room service and the event itself were perfect.
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Dear Mary d,
While we can't take credit for the weather, it was so nice to hear your daughter's wedding was perfect and that we helped make it a memorable experience. We sincerely love being a part of such special occasions and look forward to celebrating many more milestones with you and your family in the future!
Sincerely,
Rob Hagelberg...
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94% recommend
75% recommend
92% recommend
