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Comfort Suites Austin Airport Reviews

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Comfort Suites Austin Airport

2.5 of 5
7501 E. Ben White Blvd., Austin, TX 78741 (South Austin)
Hotel amenities
Comfort Suites Austin Airport
34 traveller photos
Ranked #117 of 179 hotels in Austin
3.5 of 5 stars 42 Reviews
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42 reviews from our community

    Trip type
Traveller rating
    16
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Date Rating
1 review
“Good place to stay”
5 of 5 stars Reviewed 18 May 2013 NEW

The staff was friendly, rooms were clean, and free breakfast was very good.gggk Kkkkkcfkugfugflgclcljhclhclhchljclhjcljhcjhlcljhcljhvljhlvhjvhvlhvlhvljhvvvj Livhljvuhvluh uhcuh oh hi uh hi ih Ill job ug u hi ugchcchvhvlihvhvhvlihvihvivihvigclugcpugcug ph Bhcougvougcgucucluhclihvlh linn ligule oh hi Job Kjvijvhcououtcu

Was this review helpful? Yes
Houston, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Perfect location, great hotel, and terrific staff.”
5 of 5 stars Reviewed 8 April 2013 via mobile

If you are looking for a reasonable priced, nice hotel with amenities in a good location, this is the perfect choice. Right next to airport but very easy access to get to hotel and from leaving hotel all major highways nearby as well as back routes for rush hour times. Of course Austin is a booming town with all sorts... More

Was this review helpful? Yes 1
csmanager, General Manager at Comfort Suites Austin Airport, responded to this review
16 April 2013

Dear Sean W, Thank you for taking the time to share your experience with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward... More

Jagulon Beta
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Located well for downtown Austin”
5 of 5 stars Reviewed 23 January 2013

I have stayed at this hotel over the past two years on a regular basis and for extended periods on occasion. The location is very good for accessing down-town and the toll road to north and south I-35 routes. I find the staff very helpful and friendly and the accommodation adequate for my needs which includes free internet access, reasonable... More

Was this review helpful? Yes 1
csmanager, General Manager at Comfort Suites Austin Airport, responded to this review
8 February 2013

Dear Mr.VardNoodleblast, On behalf of our entire team I would like to thank you for the kind words.We are committed to a total guest satisfaction and we take pride in our hotel and the services we provide.We are so glad you enjoy your stay everytime you are in Austin.Given the nature of the hotel business,the hours are long and demanding.Day... More

Houston, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“BEWARE-stole $1150 off my credit card”
1 of 5 stars Reviewed 27 November 2012

Confort suites are privately owned and not a chain owned by one company. This owner decided to jack up the prices from $100 a nigh to $575 per night as there was a sports event in town to rip off customers. I booked then cancelled 3 weeks in advance on the phone with a young guy who may have been... More

Was this review helpful? Yes 2
csmanager, General Manager at Comfort Suites Austin Airport, responded to this review
30 November 2012

Dear Mr. James H, Thank you for taking the time to share your concerns regarding your reservations at our hotel for Formula 1. As you know, anytime a guest reserves a room with a credit card, he/she is guaranteeing that reservation. In essence, it’s an agreement between the hotel and the guest. Your reservations for Formula 1 were made through... More

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“Ripoff prices, terrible food, bug in bed, door falling apart”
1 of 5 stars Reviewed 19 November 2012

Had a horrible stay here this past weekend. To start with, we were ripped off at a non-refundable rate of $500 a night for our room during the US Grand Prix. While we were there, someone walked into the hotel asking the room rate. They were quoted $250/night and immediately left saying, "No way!" Yet we were paying twice that... More

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See 4 more reviews by zzzzdoc1 for Austin
csmanager, General Manager at Comfort Suites Austin Airport, responded to this review
30 November 2012

Dear ZZZZDOC1, Allow me to apologize on behalf of our hotel for failing to meet your expectations.It was not our intention to make your stay horrible. We accomodate many people each night and strive to provide the best service possible.Therefore it is dissapointing to learn that you are unhappy. The price ,that you paid during Formula 1 was the average... More

Nederland, Texas
1 review
2 helpful votes 2 helpful votes
“Overcharged Card”
2 of 5 stars Reviewed 24 September 2012

As a Choice Privelage member I PRE-PAID for a discounted room 10 days before my check in date. I was traveling here with my husband and 4 month old child. As we checked in, the front desk clerk clairified that my room was pre-paid. An hour later I noticed my account had $160.00 pending in it. This was a terrible... More

Was this review helpful? Yes 2
csmanager, General Manager at Comfort Suites Austin Airport, responded to this review
25 September 2012

Dear Ashley, First ,I want to thank you for bringing this to my attention,because only through your eyes as a guest we can see what we are doing right and wrong and how we can improve our services we offer our guests. I am very sorry that you were dissatisfied with your recent stay at our hotel.I want you to... More

Toronto
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Very nice”
4 of 5 stars Reviewed 17 September 2012

Nice, clean, comfortable room. Good hot, free buffet breakfast. Free parking. Wireless internet could have been faster. Close to the airport. Attentive staff. Would definitely stay here again. No complaints at all.

Was this review helpful? Yes
csmanager, General Manager at Comfort Suites Austin Airport, responded to this review
2 October 2012

Dear Chryssipus, We very much appreciate and value your comments and will share your comments with our team. I am sure your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.... More

Seattle, Washington
Top Contributor
54 reviews 54 reviews
43 hotel reviews
Reviews in 39 cities Reviews in 39 cities
34 helpful votes 34 helpful votes
“Good Choice near airport”
4 of 5 stars Reviewed 20 August 2012

I spent 2 nights here because not only did I get a very reasonable rate, it met all my requirements: there was free internet, free parking, a very nice free breakfast and an airport shuttle that runs every half hour. Our room was clean, with a standard size bathroom and very adequate air conditioning. This was very much appreciated since... More

Was this review helpful? Yes 1
See 2 more reviews by 8837Mom for Austin
csmanager, General Manager at Comfort Suites Austin Airport, responded to this review
24 August 2012

Dear 8837 Mom, We are happy to hear ,that Comfort Suites met all your expectations and brand standards during your recent stay. At this hotel we strive to provide exceptional service to all guests and I thank you for recognizing our staff efforts to make your stay enjoyable one.I am sure your feedback will serve as encouragement to all of... More

Hamilton, Texas
1 review
2 helpful votes 2 helpful votes
“Beware!!”
3 of 5 stars Reviewed 31 July 2012

My husband and I spent the night before an early morning flight. Checked in at 11pm, left at 5:30am. The stay was acceptable, lobby was clean. Room was a good size and bed was comfortable. That is where the positivity will end. In my previous review (which, conveniently, is missing from Hotwire) I mentioned that the while I appreciated the... More

Was this review helpful? Yes 2
csmanager, General Manager at Comfort Suites Austin Airport, responded to this review
21 August 2012

Dear Wrights2011, I sincerely appreciate your feedback,as it provides us with the information needed to correct problems and improve on the services we offer our guests. I am sorry,that you were dissapointed about the smoking fee and I apologize about that inconvenience.In order to avoid similar problems in the future,I encourage you to let the hotel know about issues and... More

The Woodlands, TX
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
“Grand Slam”
3 of 5 stars Reviewed 21 July 2012

As its name suggests, this property is less than a mile from a major international airport. Do you hear airplanes taking off and flying overhead? Not at all. The hotel is located at the edge of a major highway in Austin, which is undergoing expansion with large earthmoving equipment working each day. Hear the road and/or construction noise? Not at... More

Was this review helpful? Yes
csmanager, General Manager at Comfort Suites Austin Airport, responded to this review
21 August 2012

Dear Meatlover, Thank you for taking the time to share your experience during your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to make improvements to ensure we offer an... More

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Additional Information about Comfort Suites Austin Airport

Also Known As:
Comfort Suites Austin Airport Hotel
Comfort Suites Austin Airport Hotel Austin
Comfort Suites Austin
Austin Comfort Suites
Address: 7501 E. Ben White Blvd., Austin, TX 78741
Region: United States > Texas > Austin > South Austin
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #117 of 179 hotels in Austin
Price range (per night): S$141 - 185
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Comfort Suites Austin Airport
7501 E. Ben White Blvd.
Austin, TX 78741
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