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Fairfield Inn & Suites Austin Northwest/Arboretum Reviews

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Fairfield Inn & Suites Austin Northwest/Arboretum

2.5 of 5
11201 N. Mopac Expressway, Austin, TX 78759 (Northwest Austin)
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Fairfield Inn & Suites Austin Northwest/Arboretum
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Ranked #85 of 179 hotels in Austin
4.0 of 5 stars 72 Reviews
Most recent review
“Nice, quiet and great breakfast!”
4 of 5 stars Reviewed 1 June 2013
txmom95 Jacksonville, Texas
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72 reviews from our community

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Traveller rating
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    32
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    5
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Jacksonville, Texas
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
17 helpful votes 17 helpful votes
“Nice, quiet and great breakfast!”
4 of 5 stars Reviewed 1 June 2013

We stayed 1 night on Memorial Weekend just to get away and take advantage of a free night certificate we had earned last summer. We stayed in a suite with 2 double beds which was very spacious on the 4th floor. It was clean, nice and quiet. The beds were comfy but the pillows were not. (Bring your own if... More

Was this review helpful? Yes
John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review
10 June 2013

Dear TXmom95, Thank you for visiting us here at the Fairfield Inn and Suites Austin Northwest/Arboretum. We also appreciate you using your Marriott Rewards points for a complimentary night stay and we were happy to read that it was a relaxing and enjoyable stay. We noticed that the pillows were not to your satisfaction and we are in the process... More

Arvada
Top Contributor
70 reviews 70 reviews
24 hotel reviews
Reviews in 34 cities Reviews in 34 cities
35 helpful votes 35 helpful votes
“Clean but weird location”
4 of 5 stars Reviewed 28 May 2013

This hotel will be better than you expect for a Fairfield. Cleaner, great help at the front desk and in the morning with food. Not on the bed bug registry (and I did not see any). You will see several complaints about the train noise, I personally did not really care about it. The location is funky though. You could... More

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See 5 more reviews by DJFresh for Austin
John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review
31 May 2013

Dear DJFresh, Thank you for staying with us in Austin and for giving us your feedback on TripAdvisor. I can understand why you would call our location weird since the well known popular slogan is "Keep Austin Weird." We have one of the most popular geographic locations in the city of Austin being next to the Doman and very close... More

Bloomington, Illinois
Top Contributor
53 reviews 53 reviews
31 hotel reviews
Reviews in 31 cities Reviews in 31 cities
18 helpful votes 18 helpful votes
“Alright, but didn't work great for me on this visit.”
3 of 5 stars Reviewed 23 May 2013

I arrived fairly late and it was probably a busy night. Gave me a handicap-modified room. Glad they have that option and may need it sometime, but I don't now and it was a little like staying in a hospital room. Shower water ran into the middle of bathroom. The hand-held shower sprayer was broken and hung down and rested... More

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John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review
31 May 2013

Dear Jordan C, Thanks for being a top contributor on TripAdvisor. We also appreciate you staying with us and posting your feedback about the Fairfield Inn and Suites Austin Northwest/Arboretum. I apologize that you were given a modified room type which is typically given to someone that needs the accessibility options. The standard room type would definitely have a much... More

Washington DC, District of Columbia
Top Contributor
59 reviews 59 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
8 helpful votes 8 helpful votes
“Good Value, Great Location”
4 of 5 stars Reviewed 14 May 2013

My experience with this property started before I even arrived. Upon landing in Austin, I called the property to get information about the areas, specifically for a late night store. The night manager, spent about 20 minutes with me on the line, searching for me and provided me with directions to the store from the airport, then to the hotel.... More

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See 5 more reviews by Feisty_Vacationista for Austin
John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review
16 May 2013

Dear TheOnly1LadyJ, Thank you for being a top contributor on TripAdvisor. We always appreciate feedback in every form and your information is helpful to us and our future guests. You noted that our location was great and we definitely agree that being next to the Domain and Arboretum gives unlimited opportunities for shopping and dining. I know that noise can... More

philadelphia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Nice hotel”
4 of 5 stars Reviewed 7 May 2013

This is a very nice hotel. The breakfast was excellent. Our room was clean and spacious. Our only complaint was that the hotel is next to a freight train track that ran all hours of the day and night. It woke me up at 3am twice.

Was this review helpful? Yes
John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review
8 May 2013

Dear Dbattag580, Thank you for a great review and for being our guest here at the Fairfield Inn and Suites in northwest Austin. We were happy to see that you really enjoyed our breakfast and noticed how clean the rooms were. We have an excellent housekeeping team and they work extremely hard to get every room to be exceptionally clean.... More

Campbell, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Inexpensive, good value, nice quiet location”
4 of 5 stars Reviewed 4 May 2013

Stayed here during SXSW. It's inexpensive and definitely away from the hustle and bustle. It's literally a 2 minute drive to The Domain (the outdoor shopping/dining mall area) with a lot of restaurants and shopping. I just took cabs to and from downtown Austin (about 30 minutes) and was actually really glad not to be staying in the midst of... More

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John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review
5 May 2013

Dear womanexecutive, Thank you for staying with us during SXSW. Definitely the busiest 2 weeks of the year for the city of Austin and you made a great point in regards to our northwest location. It is very easy to get to downtown, only 12 miles from our location, and even the light rail stop is located next to the... More

North Royalton, Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Overall a very good property_but hot water issues”
4 of 5 stars Reviewed 23 April 2013

All very nice features. Good variety at breakfast. Had live music (guitar player) at happy hour at night. Everything else at or above Fairfield standards. Only major issue was limited hot water at peak shower times. I had two other colleagues with me and we all experienced the same thing when getting ready in the morning.

Was this review helpful? Yes
John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review
24 April 2013

Dear WilliamOH_13, Thank you for staying with us in Austin at the Fairfield Inn and Suites Northwest. We appreciate the good marks and the feedback. Our Wednesday night reception is a great way to relax and get refreshed to make it through the rest of the week and it wouldn't be Austin without a little live music. We have definitely... More

Chatham, Canada
Top Contributor
96 reviews 96 reviews
25 hotel reviews
Reviews in 45 cities Reviews in 45 cities
43 helpful votes 43 helpful votes
“Comfortable and Convenient”
5 of 5 stars Reviewed 19 April 2013

We were in Austin to visit family. We decided on the Fairfield as they had suites and we were there for 4 days. The price was excellent but we were not prepared for how nice they were. Being on MoPac it was very easy to get to the kids house and anywhere else we wanted to go. It was immediately... More

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John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review
24 April 2013

Dear BridgetD710, Thank you for being a top contributor on TripAdvisor. We were very pleased to see your generous feedback on our hotel especially knowing that you are a very seasoned traveler. You pointed out our great location which is in a very convenient spot in northwest Austin very close to great shopping at the Domain and Arboretum. We also... More

Tucson, Arizona
1 review
“Professionalism and Friendliness”
5 of 5 stars Reviewed 10 April 2013

Every person at this Marriott had the highest degree of professionalism and friendliness. The Wednesday evening happy hour was an unexpected bonus. Great jazz musician. The breakfasts and servers are above the Fairfield standards. The front desk staff were always friendly and very helpful to our group. Even the people in the laundry were singing and happy. Great location for... More

Was this review helpful? Yes
John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review
12 April 2013

Dear smmjuw, Thank you for staying with us here at the Fairfield Inn and Suites Austin Northwest. We appreciate you taking the time to post such a great review for our hotel on TripAdvisor. You had great timing to be here on a Wednesday night and that is always a highlight for our hotel. Since Austin is the Live Music... More

Chicago, Illinois
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
4 helpful votes 4 helpful votes
“Thou Shalt Not lLe”
4 of 5 stars Reviewed 4 April 2013

For A Fairfield Inn It's better than most. I was given a noisy room. Front Desk said the last one left. Hotel didn't look full. I had a friend call to ask about availability. Same desk clerk said 70%. But the rooms were super and better than higher star ones in the area. Location is great.

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See 2 more reviews by rd400 for Austin
John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review
4 April 2013

Dear rd400, Thank you for being a senior contributor on TripAdvisor. We know that you travel quite a bit and we are appreciative of your feedback. I am very apologetic if you felt that our front desk associate was not forthcoming for a different room location. I have shared your review with our team and I can assure you that... More

 
 
Fairfield Inn & Suites Austin Northwest/Arboretum
Fairfield Inn & Suites Austin Northwest/Arboretum
4.0 of 5 stars 72 reviews
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Additional Information about Fairfield Inn & Suites Austin Northwest/Arboretum

Also Known As:
Fairfield Inn & Suites Austin Northwest Hotel
Fairfield Inn & Suites Austin Northwest Hotel Austin
Fairfield Inn And Suites Austin Northwest
Fairfield Inn Austin
Fairfield Austin
Austin Fairfield
Austin Fairfield Inn
Address: 11201 N. Mopac Expressway, Austin, TX 78759
Phone Number:
Region: United States > Texas > Austin > Northwest Austin
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #85 of 179 hotels in Austin
Price range (per night): S$140 - 227
Hotel Class:2.5 star (2.5*)
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Fairfield Inn & Suites Austin Northwest/Arboretum
11201 N. Mopac Expressway
Austin, TX 78759
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