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Courtyard by Marriott Austin Airport

3.0 of 5
7809 East Ben White Boulevard, Austin, TX 78741 (South Austin)
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Courtyard by Marriott Austin Airport
Ranked #9 of 179 hotels in Austin
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173 reviews from our community

    Trip type
Traveller rating
    99
    57
    12
    4
    1
Date Rating
New York, NY
Top Contributor
251 reviews 251 reviews
62 hotel reviews
Reviews in 91 cities Reviews in 91 cities
223 helpful votes 223 helpful votes
2 of 5 stars Reviewed 14 May 2013

I'm not a fan of this property. The facility feels old and tired. Bed is overly soft but most annoying of them all is the poor water pressure in the shower. The rooms don't feel comfortable to me either.

Was this review helpful? Yes 1
AUSRN, General Manager at Courtyard by Marriott Austin Airport, responded to this review
16 May 2013

I want to thank you for stay with us at the Courtyard by Marriott Austin Airport, during your recent trip to Austin. We take great pride in the service we provide to all guest and regret those occasions when we do not live up to our guests’ expectations. I have review your concers with my leadership team & I assure... More

Manchester, New Hampshire
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 12 May 2013

I recently had the pleasure of staying at this particular Courtyard, and was very happy with all aspects of my stay. I was traveling alone for business, and was able to enjoy dinner and drinks downstairs at the hotel bar/restaurant. The bartender, Jen, was fantastic. She was equally nice to all patrons at the bar, introduced herself to everyone and... More

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See 2 more reviews by ACRocca for Austin
Tualatin, Oregon
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 May 2013 via mobile

So I travel to Austin occasionally and other travel frequently as a whole.... This Marriott Courtyard continues to simply stand alone. The service is impeccable and the Bartender, Jen, is phenomenal. She manages the crowd - be it party of one or lobby full, equally with keen attention to detail and a memory of who she engages with that is... More

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AUSRN, General Manager at Courtyard by Marriott Austin Airport, responded to this review
6 May 2013

Thank you for taking the time to write about our staff. Dorothy and Jen were so happy to hear you enjoyed your time with us. Come back and see us any time! More

NYC
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 28 April 2013

Spent a week here for a motorcycle event at the Circuit of the Americas with some associates, and we all were stunned at how polite, professional, and downright cool the entire staff is. From the van service taking us to a little BBQ joint known to locals, to the amazing barkeep Jen - this hotel just kept surprising and delighting... More

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AUSRN, General Manager at Courtyard by Marriott Austin Airport, responded to this review
6 May 2013

We are so happy to hear you enjoyed your stay with us. We LOVE Jen! Thank you for taking the time to write a review. Come back and see us any time! More

Gibsonville, North Carolina
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
Reviews in 18 cities Reviews in 18 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 15 April 2013

I gave a lecture in this hotel but mistakely reserved a room in a different Courtyard. The folks at the front desk were awesome. They got me a room at the booked rate, canceled my incorrect reservation so I wouldn't be charged, gave me a free item from the market for the confusion..even though it was entirely my doing. I... More

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AUSRN, General Manager at Courtyard by Marriott Austin Airport, responded to this review
24 April 2013

Thanks for the feedback! Our front desk staff is amazing- we're glad you think so too. Come back and see us the next time you're in Austin. We'd love to have you! More

Forestville, California
1 review
4 of 5 stars Reviewed 8 April 2013

Always enjoyed staying here before and they continue to have friendly folks providing good service. Asked Emily about a late checkout after a lunch meeting, and after checking the day's availability, she happily OK'ed my request. But one negative note was the hot water situation on the 5th floor. After calling the front desk (and they offered to move me... More

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AUSRN, General Manager at Courtyard by Marriott Austin Airport, responded to this review
10 April 2013

Thank you for taking the time to give us some feedback. Emily is new to our team and was very happy to be recognized. As an environmentalist myself, I wholeheartedly agree about the 5th floor water. Our maintenance team is aware of the issue and currently addressing the most effective way to resolve it. Come and see us next time... More

Fresno, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 31 March 2013

I recently spent a week in Austin for work and stayed at the Courtyard. Each morning breakfast was good and the staff at breakfast was very attentive. The front desk clerks were always available and helpful too. As most of these reviews mention, Jen in the bar is absolutely the best. She has the ability to relate to all guests... More

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AUSRN, General Manager at Courtyard by Marriott Austin Airport, responded to this review
1 April 2013

Thank you for taking the time to write about us and acknowledging our hard working staff! We truly appreciate the feedback. We will share all of the kind words with our team. It's guests like you that make our jobs feel truly rewarding. We hope you come back and see us the next time you're in Austin! More

Greenwich, Connecticut
1 review
4 of 5 stars Reviewed 25 March 2013

There was a problem with the hot water in the room to which we were originally assigned. After trying one more room the manager took it upon himself to check out available rooms, move our luggage and gave us complimentary breakfast and two treat bags for our trouble. Also, it was a pleasure to have free wi-fi and free access... More

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AUSRN, General Manager at Courtyard by Marriott Austin Airport, responded to this review
26 March 2013

Thank you for taking the time to write about us. Sometimes issues are unavoidable, but it's our philosophy to go above and beyond to ensure those issues are resolved. I'm happy to hear that your stay ended on a high note. We'd loved your handwritten letter! It's hanging up in our back office. Come back and see us any time.... More

Marietta, Georgia
Top Contributor
87 reviews 87 reviews
67 hotel reviews
Reviews in 47 cities Reviews in 47 cities
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed 24 March 2013

The location is good and close to the airport. This Courtyard has a restaurant; as with many hotel restaurants these days, the quality is average, service at the restaurant was excellent. The check-in and check-out processes were smooth and accurate. The room was clean and well-appointed.

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See 15 more reviews by terryjgardner for Austin
AUSRN, General Manager at Courtyard by Marriott Austin Airport, responded to this review
25 March 2013

Thank you for taking the time to write a review. We truly value the feedback we get from our guests. I'm glad you enjoyed your stay with us. Come back and see us the next time you're in Austin! We'd love the opportuntiy to earn a perfect score from you. More

Austin
1 review
2 of 5 stars Reviewed 22 March 2013

The hotel itself is great and close to the airport, however I was unlucky with the next door guests keeping me up all night by partying! Staff were indifferent when I complained in the morning. I didn't even get an apology.

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AUSRN, General Manager at Courtyard by Marriott Austin Airport, responded to this review
25 March 2013

Thank you for letting us know about your issues during your stay. I'm sorry you had trouble sleeping during your time with us. The Courtyard has quadruple paned each window to prevent any possible external noise. Unfortunately, that did not protect you from the noise of other guests and we apologize for that. The Courtyard Austin Airport is primarily a... More

 
 
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Additional Information about Courtyard by Marriott Austin Airport

Also Known As:
Courtyard By Marriott Austin Airport Hotel Austin
Courtyard By Marriott Austin Airport Hotel
Courtyard Austin Airport
Courtyard Austin
Austin Courtyard
Austin Marriott
Address: 7809 East Ben White Boulevard, Austin, TX 78741
Phone Number:
Region: United States > Texas > Austin > South Austin
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotels in Austin
#20 Family Hotels in Austin
Price range (per night): S$128 - 311
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Guests of the Courtyard Austin Airport will enjoy the close proximity to music, art, museums, and a world-class university. This Austin airport hotel features an on-site restaurant and offers complimentary airport shuttle service and high-speed Internet Access. It is also just minutes from Sixth Street, the University of Texas, the State Capitol, the Austin Convention Center and businesses such as Data Foundry, GM and Tokyo Electron. ... more   less 
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