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Renaissance Austin Hotel

4.0 of 5
9721 Arboretum Blvd, Austin, TX 78759
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Renaissance Austin Hotel
Ranked #44 of 179 hotels in Austin
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276 reviews from our community

Traveller rating
    91
    107
    49
    24
    5
See reviews for
Families
33
 
Couples
40
 
Solo
21
 
Business
144
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Austin, Texas
1 review
5 of 5 stars Reviewed 14 June 2013 NEW

My family and I have stayed at this location many times, including an entire month while we were transitioning into a new home. Everything from the location (plenty of shops, eats and entertainment within walking distance, plus an outdoor mall just a few miles away!), to the customer service, to the details of each room is FIVE STAR. The Renaissance... More

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Rob G, General Manager at Renaissance Austin Hotel, responded to this review
15 June 2013

Thank you so much for your very kind remarks about your stays at the Renaissance Austin! The fact that you refer all of your family and friends to stay with us is such a great compliment. We love our property and city! Our ambassadors and team are here to serve you. Please contact me on your next visit so I... More

Atascocita, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 10 June 2013

Stayed here for a conference in May. Great parking and great entry staff from the door to the desk. Our room was very nice and clean, no complaints. We even ate out one night and didn't want to trash our food and they gave us a fridge for our room at 10:00 at night (no charge). Talk about excellent customer... More

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1 review
5 of 5 stars Reviewed 9 June 2013 via mobile

I originally reserved one night through Priceline. After checking-in, I was offered an additional night by Mark at the front desk. He couldn't offer the Priceline rate but a good rate just the same. He didn't fail to notice that I was with my parents, one legally blind and one with two herniated discs. He gave me an upgrade to... More

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Texas
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 6 June 2013

This hotel is tucked away in an area surrounded by restaurants and shops within walking distance. We holed up in the hotel and stuck to the immediate area, and it was great! Self parking is FREE!!! Don't see free parking much any more! The hotel itself is a great property with an excellent bar. In the atrium is a coffee... More

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Rob G, General Manager at Renaissance Austin Hotel, responded to this review
7 June 2013

Thank you very much for your high compliments on your recent stay at our hotel! We are delighted that you had such a fabulous experience. Thank you also for taking time to share your review and discovery of our property and great location. It is a lot of fun being the general manager with such a committed team. I hope... More

Corvallis, Oregon
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 5 June 2013

Transferred to the Renaissance after early Sunday morning construction noise drove us out of the Marriott Austin North property. Nowhere on the reservation site did it state the Concierge Lounge would be down the entire time--at both properties! I would have chosen a much less "expensive" property, but wanted a full service hotel for this trip. For 25,000 pts/night on... More

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See 3 more reviews by kaycee2881 for Austin
Rob G, General Manager at Renaissance Austin Hotel, responded to this review
7 June 2013

Thank you for taking the time to share your experience. When I called you during your stay and received your valuable feedback, I immediately reached out to the department leaders to address your concerns. We typically receive high praise on our service, friendliness of our ambassadors and the beautiful setting. We are commited to working very hard to try and... More

Denver, Colorado
Top Contributor
71 reviews 71 reviews
34 hotel reviews
Reviews in 37 cities Reviews in 37 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed 3 June 2013 via mobile

This is the second review I have written regarding this hotel. A few years ago my hubby and I stayed here and recently decided to return to Austin, and decided to stay here again. The hotel lobby and the room we stayed in had obviously recently been renovated and were very nicely appointed. The lobby and the room both had... More

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See 5 more reviews by tamstrat for Austin
Rob G, General Manager at Renaissance Austin Hotel, responded to this review
7 June 2013

Greetings from Austin! Thank your for taking the time to share your very nice review on your recent stay. It is a privilege to be the general manager here! We just completed a $13 million upgrade to our guest rooms, lobby, and grand ballroom. We are building a spectacular new outdoor "Texas-size" deck into our canopy of oak trees off... More

Frinton-On-Sea, United Kingdom
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 30 May 2013

Very nice hotel in the Arboretuem area of Austin. the hotel has a large central atrium area, with rooms around the outside. My room was on the club level 9th floor and was larger than average (so I was told by the receptionist on check-in) It was very spacious with an extra large King Bed, Large bathroom, with shower. The... More

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Rob G, General Manager at Renaissance Austin Hotel, responded to this review
15 June 2013

Thank you very much for staying with us recently and taking the time to post your nice comments! We do have the largest guest rooms in Austin and there is only one other Marriott property in Texas that has our level of Internet bandwidth capacity. I know that can be important when staying on business. I hope to meet you... More

Austin
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 28 May 2013

What a great hotel to have a conference. Everything is set up nicely; very open and spacious. The hotel was very accommodating for the most part (there were some small hiccups but that is to be expected over several days and several hundred people). We were all upgraded to suites from my office which was nice but not needed. The... More

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Rob G, General Manager at Renaissance Austin Hotel, responded to this review
29 May 2013

Thank you so much for taking the time to share your complements and feedback! I am glad you enjoyed your stay, but i was disappointed to read that your housekeeping surface was so late. That is definitely not to our standard and I apologize for the inconvenience. We do receive fabulous feedback on those that attend conferences at our property... More

Houston, Texas
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 28 May 2013

We wanted a pet friendly place, without the riff raff tumultuous crowd during the Memorial Day holiday with a decent service. This one not only fit the bill, but it is very conveniently located in the Arboretum Mall. Staff very friendly and effective - One note though - Wifi was charged and it was never disclosed to us it would... More

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Dallas, Texas
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 28 May 2013

Great place! Quiet, close to great shopping, beautiful rooms, clean, wonderful service. You can walk to numerous eating establishments of all price ranges. Convenient access to freeways with no noise! Only complaint was the outdoor pool was a bit small but I would definitely stay here again!

Was this review helpful? Yes
Rob G, General Manager at Renaissance Austin Hotel, responded to this review
29 May 2013

Thank you very much for staying with us on your visit to Austin! We are always grateful when our guests take the time to share a review of their stay. I was glad to hear that you enjoyed discovering the hotel and had a great stay. We will work hard to earn your trust and love to serve you on... More

 
 
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Additional Information about Renaissance Austin Hotel

Also Known As:
Renaissance Austin
Austin Renaissance
Address: 9721 Arboretum Blvd, Austin, TX 78759
Phone Number:
Region: United States > Texas > Austin
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotels in Austin
#30 Business Hotels in Austin
#66 Family Hotels in Austin
Price range (per night): S$213 - 416
Hotel Class:4 star (4*)
Reservation Options:
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