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Sheraton Suites Old Town Alexandria

3.5 of 5
801 North Saint Asaph Street, Alexandria, VA 22314
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Sheraton Suites Old Town Alexandria
Ranked #28 of 50 hotels in Alexandria
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262 reviews from our community

Traveller rating
    77
    106
    41
    26
    12
See reviews for
Families
88
 
Couples
52
 
Solo
19
 
Business
60
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
adda_10
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 9 May 2013

First, let me commend management. The front desk staff at this property are well-trained, responsive, and incredibly helpful. That's about the only nice thing I have to say about the place. Stayed at this hotel for Spring Break with our 13 year old, and I cannot recommend it. Ours was a king bed "suite", with a pull out sofa bed.... More

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sheratonsuitesva, General Manager at Sheraton Suites Old Town Alexandria, responded to this review
10 May 2013

Thanks so much for your feedback and we are sorry that we did not suit your needs. We are always disappointed when a guest is not satisfied but can hopefully learn from the feedback to be better for the next guest. The hotel completed a full renovation in 2009 and have made significant investments in new carpet, elevators, lobby, and... More

New York City, New York
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 30 April 2013

I’m an SPG Platinum member, averaging around 80 nights per year at various Starwood properties throughout the world. This was my first stay at the Sheraton Suites Old Town Alexandria, and I must say, it was quite a disappointing one. To keep this story short, the wifi at the property was out on my floor, the in-room phone didn’t work... More

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sheratonsuitesva, General Manager at Sheraton Suites Old Town Alexandria, responded to this review
2 May 2013

Dear Mr. B. Of course we are very sorry that the food you consumed caused you an upset stomach and that the internet system had to be reset and phone battery replaced. Anytime a guest does not have a positive experience we are always disappointed and hope that we can learn from our mistakes and welcome them back. As you... More

Charlotte, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 26 April 2013

This is a great place to stay. Our family stayed 3 days while visiting Washington. The hotel offers shuttle service to the metro and airport at no cost. Don't set your watch on the arrival time of the shuttle but it's there if you need it. The room was not as large as I expected but worked perfectly. The staff... More

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sheratonsuitesva, General Manager at Sheraton Suites Old Town Alexandria, responded to this review
30 April 2013

Thanks so much for your review on Trip Advisor and rating us a 5! We hope to deliver this kind of service to all of our guests and we want to see you back again soon! Kindly, Steve W. More

Clarksburg, Maryland, United States
1 review
5 of 5 stars Reviewed 25 April 2013

The hotel is beautiful, well kept and great location. Within walking distance to King Street. The General Manager, Mr. Wieder, and all his staff were warm, welcoming and very professional. I plan on staying there any time I am in Old Town Alexandria area. I would definitely recommend this hotel to everyone.

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sheratonsuitesva, General Manager at Sheraton Suites Old Town Alexandria, responded to this review
30 April 2013

Thanks for your kind words. We are at your service and look forward to having you back very soon! Warmest Regards, Steve W. More

Alexandria, Virginia
1 review
5 of 5 stars Reviewed 22 April 2013

I just wanted to say that our stay was great. The rooms were not large but it is Old Town. The staff is what makes it. Everyone was super pleasant and helpful. The shuttle service was great. One time we did get a taxi as the front desk said it was going to be 10-15 min as the driver was... More

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sheratonsuitesva, General Manager at Sheraton Suites Old Town Alexandria, responded to this review
24 April 2013

Wow, thanks so much for your 5 star rating. We always appreciate guests who understand we have sometimes over 500 people in the hotel and cannot always have our shuttle ready on demand. We do try our best but for those that need to go we are happy to assist with alternative transportation. While it is true you can hear... More

Chesapeake, Virginia
1 review
4 of 5 stars Reviewed 18 April 2013

I actually loved this hotel. The location was great and it overall was very nice. There is only one major complaint that I have and that was the continental breakfast. I have had better continental breakfasts at cheaper hotels for free. I've had continental breakfasts where there were waffle makers, eggs, and sausage. This breakfast they had some muffins, bagels,... More

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sheratonsuitesva, General Manager at Sheraton Suites Old Town Alexandria, responded to this review
24 April 2013

Thanks so much for your feedback and for sharing your experience on Trip Advisor. You will be happy to know that the work that was scheduled on our elevators is now complete and they are not only upgraded to perform better and faster but new equipment has been installed. Unfortunately, there is never a good time to complete this important... More

Taipei, Taiwan
1 review
3 of 5 stars Reviewed 16 April 2013

Professional staff are very helpful. When they mistakenly put someone else's luggage into my room, the manager personally resolved the issue and even provided a nice bottle of wine for my troubles. You can't beat the location. It is within walking distance or a quick shuttle ride to Braddock Metro Station. It's also within walking distance to many of the... More

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sheratonsuitesva, General Manager at Sheraton Suites Old Town Alexandria, responded to this review
17 April 2013

Thanks so much for your kind review, I am glad the staff came to the rescue with regard to your luggage and that you found the room and amenities to your liking. I am sorry that the fee for Wifi is a problem for you. The hotel does provide packages that include the service and the nominal fee is very... More

Seattle, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 14 April 2013

The staff is always smiling, friendly and welcoming. The rooms meet my expectations of being clean, available and spacious. It's like a small apartment. After my last stay I received a survey allowing me to address any concerns none of which I had. When I returned to the hotel a few days later for another stay the front desk clerk... More

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sheratonsuitesva, General Manager at Sheraton Suites Old Town Alexandria, responded to this review
16 April 2013

Nothing makes us happier than to see our repeat customers and to greet them with a "Welcome Back!" Thanks so much for your comments and for your long term loyalty. We truly hope to see you often! Warmest Regards, Steve W. More

Pembroke, Canada
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 13 April 2013

Stayed at the Sheraton Suites after a late night flight cancellation. The room was well appointed and the "free" bottle of water was very much appreciated. The Sweet Sleeper bed that is a Sheraton standard did not disappoint, even though my stay was limited to just a few hours. The complimentary shuttle service to Reagan National - leaving every 1/2... More

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See 4 more reviews by Danny B for Alexandria
sheratonsuitesva, General Manager at Sheraton Suites Old Town Alexandria, responded to this review
16 April 2013

Thanks so much for your positive comments and feedback. We want all of our guests to have the best stay possible and I am glad we were there for you due to your flight problem. Many distress passengers that arrive with airline vouchers are hard to recognize Platinum Status and sometimes a small correction is made easily at time of... More

Merion, Pennsylvania
1 review
4 of 5 stars Reviewed 6 April 2013

Clean, comfortable, room and a helpful/ friendly staff. We had a great time at the pool and the kids loved having two rooms to enjoy. I would definitely stay here again. We also enjoyed the breakfast ordered in the restaurant.

Was this review helpful? Yes
sheratonsuitesva, General Manager at Sheraton Suites Old Town Alexandria, responded to this review
9 April 2013

Nothing makes us more proud than to hear of a great visit and one that you will hopefully remember for years to come. Thanks so much for sharing and please do come visit again! Warmest Regards, Steve W. More

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Additional Information about Sheraton Suites Old Town Alexandria

Also Known As:
Sheraton Suites Old Town Alexandria Hotel Alexandria
Sheraton Suites Old Town Alexandria Hotel
Sheraton Hotel Old Town Alexandria
Alexandria Sheraton
Sheraton Suite Old Town Alexandria
Sheraton Alexandria
Address: 801 North Saint Asaph Street, Alexandria, VA 22314
Phone Number:
Region: United States > Virginia > Alexandria
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotels in Alexandria
#20 Family Hotels in Alexandria
Price range (per night): S$141 - 334
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Sheraton Suites Old Town Alexandria is an all-suites hotel ideal for family vacations. We're near Washington, D.C., Ronald Reagan National Airport, the Potomac, the Pentagon, Mount Vernon, and more. ... more   less 
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Sheraton Suites Old Town Alexandria
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