Stayed at this hotel since I had a business meeting. They have a free shuttle that picked me up at the airport, then we all went out to dinner and the shuttle took us to the restuarant, and then it met me after my meeting was over at the company's location (so as soon as the meeting ended I was...
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I travel constantly and this gets the worse award in 2012 so far. The hotel was completely understaffed during my stay. I reported several issues with my room which were never addressed. The shuttle services is terrible. It is in the middle ol nowhere so if you do not have a car, you are basically stuck!
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We stayed here one night to be closer to the Smithsonian museum at Dulles, VA.. This location is away from the heavy traffic areas around Washington, D.C. but still has all you'll need.
From check in to check out this location was super.
-Large two room suite
-Excellent staff
-Best free breakfast bar I've seen
-Some free adult drinks
-Beautiful...
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Thank you for your wonderful feedback! Please come back and visit us again. We appreciate your business.
Sincerely,
Jim Ruedinger CHA
General Manager, Embassy Suites Dulles North
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We went for the Chery Bloosom Festival on a Groupon Deal. We requested two queens but upon arrival only a king was available. Being fully booked they could not get us another room,but being each suite has a sofa bed this caused minimal inconvenience. They did comp us free Wifi in room and 2 drinks. Our second night I ordered...
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We appreciate your positive comments and great recommendation! Thank you! I am delighted that we were able to meet your expectations on the level of service and accommodations. I will certainly share your feedback with my Team.
Sincerely,
Jim Ruedinger
General Manager, Embassy Suites Dulles North
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We stayed 2 nights in this hotel. We have 2 kids and opted for a suite with a room with a King and another room with 2 queen beds. The suite was huge and very clean. The best room we stayed in on our 2 week trip around DC. The hotel is quite big and is host to lots of...
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Thank you for taking the time to write and share your recent experience with us. It is always nice to hear such wonderful comments about our team and the hotel. I will be sharing your comments with my team members letting them know their efforts are being noticed.
Sincerely,
Jim Ruedinger
General Manager, Embassy Suites Dulles North
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Beautiful hotel. Room was very comfortable. I've stayed in many hotels. I have to say the bed and pillows are nice compare to most hotels.
I only have one complaint - that's the hotel shuttle from the airport. I had to wait for 43 minutes for a shuttle.!!!! I saw many shuttles from the same hotel come by more than...
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Thank you for taking the time to write and share your recent experience with us. It is always nice to hear such wonderful comments about our team and the hotel. Additionally it is always good to hear feedback in areas we might improve as in this case the shuttle experience I do apologize and will make sure to share this...
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and that is exactly what they did. We made reservations, paid the money and they gave us a room. At least it was away from the elevator(but very convenient to the ice and vending area). And no, that does not score points with me. This property is completely run of the mill in every way. Nothing bad and certainly nothing...
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Thank you for your feedback. We appreciate your candidness and apologize if we fell short of both your expectations and mine. We will apply your observations to our ongoing customer service improvement plan.
We encourage you to return to our location as our goal is to provide a flawless stay. When your travels return you to the Dulles Corridor, please...
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We stayed here over the weekend to explore the area. The hotel is literally down the street from Verizon and a short drive to AOL, Raytheon and other big corps in the technology corridor.
Check in was very quick and friendly. We were given a room on the sixth floor away from the elevator as requested. We were, however, placed...
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Thank you for taking the time to write and share your recent experience with us. It is always nice to hear such wonderful comments about our team and the hotel. I will make sure to share this with my team members.
Sincerely,
Jim Ruedinger CHA
General Manager, Embassy Suites Dulles North
More
I stayed at this hotel for a weekend, I didn't spend too much time in the hotel besides sleeping and breakfast because I spent most of my time in DC. This hotel was clean, and since we got our room with groupon, a great price for us.However, I was disappointed that the hotel itself is about 25 mins away from...
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Thank you for taking the time to write and share your recent experience with us. It is always nice to hear such wonderful comments about our team and the hotel must say not sure about the hotel moving! I assure you we will be here next time you visit the area and will be sure to share this with my...
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I had training at this company called Telos. Embassy Suites is about 2.5 miles from the training site. What sets ES apart from other hotels is the complimentary breakfast and it's a REAL breakfast. There are chefs that prepare omelettes to order and waffles. There is plenty of fruit, cereals, pastries, juices, breakfast meats and sides to choose from. I...
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We appreciate your positive comments and great recommendation! Thank you! I am delighted that we were able to meet your expectations on the level of service and accommodations. I will certainly share your feedback with my Team.
Sincerely,
Jim Ruedinger CHA
General Manager, Embassy Suites Dulles North
More
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