We spent 11 days on this hotel and it was really good days. The hotel was clean, the staff very friendly, the services at bars and restaurants worked very well. The most important was that the food was amazing, confirming some posts here on Tripadvisor. To go to restaurants out of the hotel is necessary to take a taxi. They... More

It is one of the best resorts in the country. It can be a little simpler than the other aruban beach resorts I have visited, but it is still very nice. Food is great and the location is very convenient to the Natal`s main touristic sites. Also, the hotel is situated in front of a beautiful beach called Ponta Negra.... More

This hotel is a trap of the worst case. It charges as a 5 star property, but it is actually a 3 star hotel if so. The rooms are small and dark, and look very old. The linen was so bad that it had holes in it. Kids Club was dark, dirty and poorly equiped. The reception was not very... More

Serhs Natal Grand Hotel is definitely not a 5 star hotel. If you are looking for comfort and good service, don't go there. I went to Serhs with my mom, my son and my parents in law and spent 7 nights there. In the first day, my room was cleaned past 7pm. The same happened with my parents in law... More

If you would like to stay in a Hotel with a good service, don't to Serhs Natal Grand Hotel. They have a very good structure in the Hotel, large room, a very beautiful summing pool, large restaurants, a wonderful view, but the service is really bad, from the lobby to the breakfast. They really don't care about their guests and... More

We went expecting a great experience because is a 5 stars hotel. But that wasn`t at all what happened. The staff is not warm or helpfull. They charge for everything, even for the safe in your room. The ac does not work properly, and the pool is not heated, so the water is always cold. The wet bar at the... More

I chose Sehrs Natal, despite some negative evaluations, to spend the Carnaval holidays with my wife. Here are my comments: The hotel is a nice building in a nice and beautiful area, between the beach and the sand dunes, but in the narrowest beach of the Ponta Negra area. Services are generally good, with 2 exceptions: at the beach and... More

I had mediocre expectations but I had hoped for better. What made the entire experience from start to finish was the room and staff. Everything was broken in our room. Our AC was broken and when they fixed it, it became so cold we couldn't have it on for more than 30 minutes. The termostat no longer worked. Our patio... More

Maybe it "ticks the 5-star" boxes, but in the most basic way possible. It is not to the same standards as a Sao Paolo 5 star. By a long way. Good points: Great location right on the beach. Swimming pools never too busy, nice temperature and with a wet bar. Can’t really swim in them though. Rooms are well sized... More