Dear guest, Thank you for taking the time and for sharing your comments with us. We appreciate you letting us know your recent experience, as it allows us to improve and prevent similar mistakes from happening again in the future. We are very happy to hear you enjoyed the hotel, but we apologize for any miscommunication regarding the upgrade offer.... More

Dear Guest, Thank you for writing a review about your recent experience at the Renaissance São Paulo Hotel! I am glad to know that we have been your choice of hotel for the past year. I would like to take the opportunity to inform that in addition to our recently renovated deluxe rooms, we are going to renovate our Club... More

Dear Guest, Thank you very much for your kind review! It is great to receive such compliments about our staff service, rooms and the Executive Lounge, located at 23rd floor. Please accept my apologies regarding your dietary request; I am sorry we did not meet your expectations. The “Living Lounge - Bar & Sushi” was designed with the idea that... More

Dear guest, First of all I would like to thank you for sharing your recent experience at the Renaissance with us. Exceptional associates who exceed guest expectations are a source of pride to the Renaissance São Paulo. I will make sure to share your comments with the entire staff, especially with housekeeping, bell staff and the chefs responsible for preparing... More

Dear Guest, Thank you very much for your review! I am very happy to see such positive comments about the hotel and our staff. I will personally share your feedback with the entire team! The Renaissance, close to the Paulista area and the Jardins neighborhood, is the perfect location to enjoy the best Sao Paulo has to offer on the... More

Dear Guest, First and foremost, we would like to thank you for taking the time to share your comments with us regarding your recent stay at the Renaissance São Paulo Hotel. I apologize for the issues you encountered in the room. I have personally shared your review with our housekeeping and engineering teams to assure incidents like these do not... More

Dear Guest, Thank you for your review and the positive comments about the staff and the executive lounge. We understand business travel can get very expensive, especially in a large city like Sao Paulo. Thinking about that, we offer special benefits for guests staying in rooms or suites with access to the Executive Lounge, that include daily breakfast and happy... More

Dear guest, Thank you for your kind words regarding your recent stay at the Renaissance. I have shared your comments with our entire team, including the chefs and cooks responsible for preparing your room service meal. We are also happy to know that you enjoyed our recently renovated deluxe rooms. In addition to that, I am glad you were able... More

Dear Guest, Thank you for taking the time to share your concerns with us regarding a less than favorable situation that occurred while a guest at the Renaissance Sao Paulo. As a hotel, it is always our intention to provide a memorable experience for our guests. Based on your comments, it is apparent that we failed to live up to... More