My company made 3 reservations for 3 rooms and each of us had a different reservation confirmation code. Upon arrival, we each filled in a guest form and received, all of us, a magnetic card key, all for the same room. When we questioned the fact that we were all in the same room, the receptionist curtly told us that... More

Pls supply the guests with cook untensile, such as the boiler or pan, not only the dinnerwares. The temporary accommodation prices during the convention season can be even higher than a 5-stared hotel in the downtown, it is not justified. The location is very ideal for the businessmen who assist in the international fairs around the north center of this... More

Friendly staff. There was always at least one person manning the counter who spoke English. Room was clean. Desk, and dining table provided ample room for work. Internet access available through provided wired connection as well as free WiFi. Contrary to some travel sites, the WiFi is indeed free. The WiFi connection was unstable at times, but when it was... More

any service request has to call 3 times and waited more then one hour to response. Thin wall with noisy people include hotel service staff. Breakfast is horrible compare to any other hotel in Brazil with terrible coffee (imagine that happen in Brazil) More

The Mercure Nortel is located in the north area of São Paulo, far away from the city's main atractions, such as Paulista Ave; Iguatemi Shopping; Shopping Cidade Jardim; Itaim Bibi restaurants, .... . It's close to ExpoCenter Norte, a huge convention center. During my 3-day stay, the wireless internet did not work. The reception desk was contacted twice, but the... More

Rooms are dated, bathroom in particular. Main negative aspect for me has been the noise... Acustical isolation is inexistent! Rooms in this winter season could becvery cold with no possibility to worm up. More

I was really surprised at how professional this hotel was. Great service, great staff. Close to restaurants as well as tradeshow facilities. Rooms were very nice. I was quite pleased to be staying here. Not too far from the airport also. Only downside is that is is a way from the city business hubs if that is where you need... More