Went on a 3d2n deal purchase from 3-5March. It included a city tour of the city, Tanjung Pinang, lunch as well as dinner at the hotel. My first impression of the hotel was "is this really it?" Even though the pictures didn't look impressive at all, they looked much nicer than what I was looking at. The hotel looked old... More

I don't trust their staff. I had almost £200 stolen from my hotel room, when I had left to go to the spa!! Had one of the WORST TIME OF MY LIFE HERE. The staff here are rude and are not helpful AT ALL!! The police on this island are totally corrupted as well!! Would not write me a report... More

Ran out of sojourns for the Chinese New Year holiday so made the mistake of visiting Tanjung Pinang in Bintan (that's the "capital" south of Bintan island, not the resorts in the north). There was pretty much nothing to do- even dining options were limited. We did have a great time at two value-for-money spas though. Anyway, to be absolutely... More

The pickup, shuttle and drop off service was very good and the hotel is reasonable value. However, as mentioned by previous reviewers, it is well out of town (although not as far as the Aston). We found the room very ordinary with several faults, including a mirror light bulb that was totally smashed. Tanjung Pinang isn't a very touristy area... More

Let me precaution you with this. This location is for the brave of heart. It is not a super touristy area, and if you don't speak the language you are a walking target. --End PSA-- Now the review. After arriving at the ferry port, I was greeted by several locals. All were telling me my shuttle had left and they... More

We booked the standard double bedroom and was given a chalet style room near the pool but facing the backyard. Can't complain given the price and the attentive, polite staffs. The room seems new and comfortable enough. The flush wasn't working in the first room we were given, and was immediately changed without fuss when another room becomes available. The... More

I did a lot of research on hotels in Tg Pinang before settling for this, based on its many positive feedback given on its customer service. But I must say I am disappointed. I could not exactly feel the warmth upon my arrival though I was under a pre-conceived notion that the people in this hotel should be friendly. But... More

I just spent two nights in the hotel for a leisure weekend. I can truly second what other reviewers on nice comments alredy wrote. The cost/performance ratio is very good. It´s clean and nice. Dinner in the restaurant was very tasty and affordable. The service they offer makes it outstanding. Free pickup from the ferry terminal, individually organized tour with... More

I just came back from my stay at Pelangi Hotel tonight. As an avid traveller, I have been to over a hundred hotels, and this hotel has easily stood out as the best in its customer service. All the hotel staff demonstrated sincerity, genuineness and warmth in their service to customers. From the small things - they never failed to... More