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All 359 Mumbai (Bombay) hotels

ITC Grand Central

5.0 of 5
287, Dr. Babasaheb Ambedkar Road | Parel, Mumbai (Bombay) 400012, India
Hotel amenities
ITC Grand Central
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88%
Ranked #51 of 359 hotels in Mumbai (Bombay)
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449 reviews from our community

Traveller rating
    254
    143
    38
    9
    5
See reviews for
Families
39
 
Couples
46
 
Solo
65
 
Business
296
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 15 June 2013 NEW via mobile

If you can afford it then just go for it. Amazing hotel in the heart of the city . The breakfast spread was awesome. Location is just perfect as easy to reach everywhere. Service is also really great.

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san francisco
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 10 June 2013

I stayed here for 5 days for a recent business trip and was very impressed by the spacious room that was well appointed, wonderful service (lots of staff), cleanliness, great food for breakfast and dinner. I would definitely stay here again.

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itcgrandcentral, General Manager at ITC Grand Central, responded to this review
15 June 2013

Dear Guest, Greetings from ITC Grand Central, Mumbai!! Thank you very much for taking the time to post a review of our hotel and for your kind comments. We are pleased to note that you have had an enjoyable stay with us and thank you for the recommendation. We look forward to welcoming you back at ITC Grand Central, Mumbai.... More

Madrid
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 8 June 2013

The staff is fantastic, everybody at reception is helpful, specially Gaurav.Nestor can help you with many tips for restaurants and shops. Breakfast is fantastic, with many options. 30th floor view lounge is fantastic for a drink.

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itcgrandcentral, General Manager at ITC Grand Central, responded to this review
15 June 2013

Dear Guest, Greetings from ITC Grand Central, Mumbai!! Thank you for taking the time to share with us such a wonderful review on Trip Advisor. It is heartening to note that our services provided by the team were appreciated. It was our pleasure to have been of service to you. It is a continuous endeavor to offer our discerning travellers... More

INDIA
Top Contributor
59 reviews 59 reviews
41 hotel reviews
Reviews in 36 cities Reviews in 36 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 June 2013

A good hotel but i was not very happy with the space in the rooms and in the common area. More so the approach to the hotel is very annoying as the place had been dug up for maintenance. The service is good but not as per what could be expected of an ITC group.

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itcgrandcentral, General Manager at ITC Grand Central, responded to this review
5 June 2013

Dear Guest, Thank you for thoughtfully sharing your feedback. We have noted your observations on your experience with great concern. It is evident that we did not measure up and we deeply regret the inconvenience caused to you. Request you to treat this experience in isolation and give us another opportunity to serve you at the ITC Grand Central, Mumbai.... More

India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 2 June 2013

I have stayed at the hotel a number of times this year, and feel compelled to write a recommendation, which I rarely do. The staff is great, making it happen, from the front office, to the breakfast crew, to the great service at the Point of View Lounge on the 30th Floor, to the helpful staff in the gym and... More

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itcgrandcentral, General Manager at ITC Grand Central, responded to this review
5 June 2013

Dear Guest, Greetings from ITC Grand Central, Mumbai!! We are delighted to know that you had a wonderful experience at the hotel. It is our constant endeavor to provide our guests with superior services and we are thank you for your appreciation. We hope to welcome you back during your next stay in the city. Best regards, Hotel Management More

new delhi
Senior Contributor
28 reviews 28 reviews
28 hotel reviews
Reviews in 22 cities Reviews in 22 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 27 May 2013

the location of the hotel is good is you have work in that part of town. other than that there was nothing noteworthy that the hotel has to offer. better options are the nariman point or bandra based hotels.

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See 2 more reviews by novice78 for Mumbai (Bombay)
itcgrandcentral, General Manager at ITC Grand Central, responded to this review
28 May 2013

Dear Guest, Greetings from ITC Grand Central, Mumbai!! Thank you for thoughtfully sharing your feedback. We have noted your observations on your experience with great concern. It is evident that we did not measure up and we sincerely apologize for the inconvenience caused. Request you to give us another opportunity to serve you at ITC Grand Central, Mumbai and impress... More

Perth, Australia
1 review
4 of 5 stars Reviewed 23 May 2013

I stayed at this hotel in at the beggining of May, it was amazing! The service was outstanding, breakfast great, the foyer and hotel overall is very impressive. The only thing I would say that for a hotel of this standard it does not have free wi fi, all the other five star hotels in that I stayed in all... More

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itcgrandcentral, General Manager at ITC Grand Central, responded to this review
28 May 2013

Dear Guest, Greetings from ITC Grand Central, Mumbai!! Thank you for taking the time to share your feedback with us on Trip Advisor. We are happy to note that you had an enjoyable stay with us. Thank you for your comment on our breakfast offerings. Breakfast is one of the most important meals in a day and we endeavor to... More

Hong Kong, China
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 22 May 2013

On the way back home now :( Splurged on this great hotel on the way back. Lovely hotel great location fantastic team ..makes you feel really nice....loved this hotel the only problem the pool is a little small and entrance to the hotel even smaller but rest all is great not sure whether to rate it excellent or very good... More

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itcgrandcentral, General Manager at ITC Grand Central, responded to this review
23 May 2013

Dear Guest, Greetings from ITC Grand Central, Mumbai!! Thank you for taking the time to share with us your feedback on Trip Advisor. We are glad that we could make your trip memorable. It is a continuous endeavor to offer our guests-indigenous, luxury experiences through our commitment to quality service. Thank you for your recommendation and we look forward to... More

New Delhi, Delhi, India
1 review
3 of 5 stars Reviewed 19 May 2013

The ITC One suite, I used, was extremely spacious and offers a excellent city views. The massage chair in the room kept one busy. It was was as good as a small one room apartment. The location is suitably central to most of the business centers in South & Central Mumbai. The breakfast & dinner buffet menus has excellent spread... More

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itcgrandcentral, General Manager at ITC Grand Central, responded to this review
23 May 2013

Dear Guest, Greetings from ITC Grand Central, Mumbai!! Thank you for taking the time to share with us such a wonderful review on Trip Advisor. It is heartening to note that our services provided by the team were appreciated. It was our pleasure to have been of service to you. It is a continuous endeavor to offer our discerning travellers... More

Pune, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 18 May 2013

We stayed at the ITC grand, Parel, Mumbai for two nights in mid April.This was a short family vacation. Part of the Starwood Preferred guest network of hotels, this does really live up to its name. Very plush and chic. We had the suite on the 27th floor, views of the city were o.k. Rooms were very spacious and comfortable.... More

Was this review helpful? Yes
itcgrandcentral, General Manager at ITC Grand Central, responded to this review
23 May 2013

Dear Guest, Greetings from ITC Grand Central. Mumbai!! Thank you very much for taking the time to post a review of our hotel and for your kind comments. We are pleased to note that you have had an enjoyable stay with us. We have noted your observations and are addressing the same. We value your patronage and look forward to... More

 
 
ITC Grand Central
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Hotel Summarization (Beta)

What travellers say

  • Very good(28)
  • Breakfast buffet(19)
  • Room service(11)
  • Star hotel(6)
  • Great Place(3)
  • Rooms are spacious(3)
  • Next time(3)
  • Excellent service(3)

Additional Information about ITC Grand Central

Address: 287, Dr. Babasaheb Ambedkar Road | Parel, Mumbai (Bombay) 400012, India
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Suites Swimming Pool
Hotel Style:
#12 Business Hotels in Mumbai (Bombay)
#14 Romantic Hotels in Mumbai (Bombay)
#32 Luxury Hotels in Mumbai (Bombay)
Price range (per night): S$164 - 237
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
: ITC Grand Central, MumbaiITC Grand Central blends the old with the new, standing tall in the heart of the city. With its tower rising high into the sky, it captures the Gothic architectural flourish of colonial ‘Bombay’. The hotel offers a breathtaking 360 degree view of the city. A LEED Platinum Certified Hotel (USBGC), it is located in one of Mumbai’s leading business districts and is a few minutes ride away from key commercial and recreational centers.Dining& Recreation: *Kebabs & Kurries: An Award winning exclusive Indian restaurant offering cuisines of Royalty and Nawabs, rich in folklore and taste through a gastronomic journey of clay ovens, grills and simmering pots of delectable curries. *Hornby’s Pavilion: An all-day dining restaurant set in elegant surroundings, offers a pleasant rendezvous with warm sunlight during the day and cozy romantic setting during evenings. An international a-la-carte menu with traditional Indian favorites along with a delectable buffet spread is available for breakfast, lunch and dinner. *Shanghai Club: An authentic exploration of Chinese cuisine crafted by expatriate chefs. *Dublin- The traditional Irish Pub. ... more   less 
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Also Known As:
Itc Grand Central Hotel Mumbai (Bombay)
Itc Grand Central Hotel
Itc Grand Central Mumbai

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