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The Peninsula Grand Hotel, Mumbai (Bombay) Reviews

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The Peninsula Grand Hotel

3.5 of 5
Sakinaka Junction | Andheri (E), Mumbai (Bombay) 400072, India
Hotel amenities
The Peninsula Grand Hotel
39 traveller photos
Ranked #93 of 358 hotels in Mumbai (Bombay)
3.5 of 5 stars 92 Reviews
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92 reviews from our community

    Trip type
Traveller rating
    13
    39
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Date Rating
kissimmee
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
“Outstanding Service”
5 of 5 stars Reviewed 27 April 2013

We just spend 7 days at the Peninsula - everything went very smooth from the free airport pick up very early in the morning to the late night service. The room was very comfortable, clean and spacious. The breakfast was fabulous with many choices. The masala dosa was the freshest and tastiest we have ever experienced. The entertainment was truly... More

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New Delhi, India
2 reviews
“Fraudulent practises of peninsula grand”
1 of 5 stars Reviewed 19 April 2013

Hi I am writing this review to appraise all the readers of the Fraudulent practises done by peninsula grand hotel. I was booking a room in this hotel last month through my web browser on the i phone i had entered all details but did not receive any confirmation from the hotel about my booking so i assumed that booking... More

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“Good place but too much artificial fragrance”
4 of 5 stars Reviewed 16 April 2013 via mobile

Hotel location was good but as soon as we enter there is strong lemony fragrance which is bit artificial and puts off. Room size was good and bathroom was clean however it wasn't ventilated enough so smell wouldn't go whatsoever. Beds were good and clean. Breakfast was good not much variety though but eatable.

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Peninsulagrand, Front Office Manager at The Peninsula Grand Hotel, responded to this review
27 April 2013

Dear Guest, Thank you for sharing your valuable positive feedback on TripAdvisor. We are all delighted to note that your experience at Peninsula Grand Hotel, Mumbai was great and comfortable. At Peninsula Grand Hotel, we believe in delivering quality service and value for money, which enables us in creating moments of happiness for our guests. Our team look forward to... More

Chennai, Tamil Nadu, India
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
“Nice Hotel Nr. Intl. Airport”
4 of 5 stars Reviewed 6 April 2013

Rooms are nice, has a huge parking space (uncovered) - which 99% don't care of-course as we will be using a taxi. The breakfast was good; but was the first place which offered plain dosa and masala dosa, but no oothappam, even though they had a live counter. Say they serve it on alternate days.. Still trying to understand the... More

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Peninsulagrand, Front Office Manager at The Peninsula Grand Hotel, responded to this review
12 April 2013

Dear Guest, Thank you for sharing your valuable positive feedback on TripAdvisor. We are all delighted to note that your experience at Peninsula Grand Hotel, Mumbai was great and comfortable. At Peninsula Grand Hotel, we believe in delivering quality service and value for money, which enables us in creating moments of happiness for our guests. Our team look forward to... More

Ahmedabad, India
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
“very good and hygienic hotel”
4 of 5 stars Reviewed 3 April 2013

Hotel stay was pleasant and dam hygienic. rooms are very nice and comfortable exactly shown in photographs mentioned. Only one thing about this hotel is food available in its restaurant is extremely costly for a single person.

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See 4 more reviews by Kinjal_Shah for Mumbai (Bombay)
Peninsulagrand, Front Office Manager at The Peninsula Grand Hotel, responded to this review
12 April 2013

Dear Guest, Thank you for sharing your feedback on TripAdvisor. We are all delighted to note that your experience at Peninsula Grand Hotel, Mumbai was spectacular! At Peninsula Grand Hotel, we believe in delivering quality service and value for money, which enables us in creating moments of happiness for our guests. Our team look forward to assure you of best... More

uk
Senior Contributor
48 reviews 48 reviews
27 hotel reviews
Reviews in 26 cities Reviews in 26 cities
20 helpful votes 20 helpful votes
“Most dissappointed this time round”
2 of 5 stars Reviewed 21 March 2013

My wife and my daughter stayed at this hotel for 5 nights in March 2013. We have stayed at this hotel previously but only for single nights whilst on route to London. They stayed with some friends and therefore i had booked two double rooms for them. Airport pick-up and early check-in at no extra cost was fine,however, the biggest... More

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See 2 more reviews by snakebite for Mumbai (Bombay)
Peninsulagrand, Front Office Manager at The Peninsula Grand Hotel, responded to this review
27 March 2013

Dear Guest, Thank you for sharing your feedback on TripAdvisor. We apologize for the inconvenience caused to you during your stay at our hotel. The concerned department is briefed regarding the issues you have shared and ensure you that it we would be taken care and make your future stay comfortable. Thanks & Regards, Sunil Gupta Front Office Manager More

Jinja, Uganda
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Comfortable stay, but..,”
3 of 5 stars Reviewed 14 March 2013 via mobile

My wife & I Stayed 6 nights. Booked through HOTWIRE.COM After booking we checked reviews & were a little concerned. We could not change hotels as prepaid to Hotwire, we were assured it is 4 Star. There is a problem with some smell ( too much air freshner from the moment you walk in the reception) & rooms. It was... More

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Peninsulagrand, Front Office Manager at The Peninsula Grand Hotel, responded to this review
16 March 2013

Dear Guest, Greetings from PENINSULA GRAND HOTEL We thank you for choosing Peninsula Grand Hotel for your stay in Mumbai and our endeavor is to provide all our guests a memorable experience with a fusion of Hospitality. The entire team feels encouraged by your kind words of appreciation. We once again take this opportunity to thank you for your valuable... More

Melton Mowbray, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
“Handy for the airport”
3 of 5 stars Reviewed 8 March 2013

We stayed here on our last night before flying home from Mumbai. The rooms were good and the food was also fine although rather more spicey than that in Gujarat and Rajasthan were we had been. Two members of our party found staff in their rooms just after they had gone to breakfast - drawers left open and bed moved.... More

Was this review helpful? Yes 1
Peninsulagrand, Front Office Manager at The Peninsula Grand Hotel, responded to this review
12 March 2013

Dear Guest, Thank you for sharing your feedback on TripAdvisor. The addressed issue was investigated and came to know that room boys were in the guest rooms to provide the daily service of rooms which is a regular routine and nothing intentional. Be assured that safety and security of our guests and their valuables is prime concern at Peninsula Grand... More

Mumbai
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Lovely stay”
5 of 5 stars Reviewed 27 February 2013

It was a pleasure staying at the Peninsula Grand. Airport pick up and drop off is complimentary and on time. We were unable to have breakfast so they packed a breakfast box for us which was fantastic.

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Peninsulagrand, Front Office Manager at The Peninsula Grand Hotel, responded to this review
12 March 2013

Dear Guest, Greetings from Peninsula Grand !!! Thankyou for all your possitive feedback on the Tripadvisor which would energize, motivate and help our team to exceed the guest expectations every time they serve the guest who stay with us at Peninsula Grand Hotel. We are looking forward to your next visit and wish you the best in all your business... More

New Delhi, Delhi, India
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Terrible serviced hotel”
1 of 5 stars Reviewed 4 January 2013

This hotel is worst serviced hotel I ever stayed. I booked two room in this hotel one for me and another for my Italian client and it was an embarrassment for me. the behavior of reception staffs were so rude and room were were stinking. I got my room made by 10 pm next day after 5 calls. they claim... More

Was this review helpful? Yes 1
Peninsulagrand, Front Office Manager at The Peninsula Grand Hotel, responded to this review
12 March 2013

Dear Guest, Thank you for sharing your feedback on TripAdvisor. We apologize for the inconvenience caused to you during your stay at our hotel. The concerned department is briefed regarding the issues you have shared and ensure you that it we would be taken care and make your future stay comfortable. Thanks & Regards, Sunil Gupta Front Office Manager More

 
 
The Peninsula Grand Hotel
The Peninsula Grand Hotel
3.5 of 5 stars 92 reviews
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Additional Information about The Peninsula Grand Hotel

Also Known As:
Hotel Peninsula Mumbai
Grand Peninsula Mumbai
Address: Sakinaka Junction | Andheri (E), Mumbai (Bombay) 400072, India
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar/Lounge Business Centre Free Parking Restaurant Room Service
Hotel Style:
Ranked #93 of 358 hotels in Mumbai (Bombay)
Price range (per night): S$109 - 163
Hotel Class:3.5 star (3.5*)
Reservation Options:
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The Peninsula Grand Hotel
Sakinaka Junction Andheri (E)
Mumbai (Bombay) 400072
India
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