At first it seemed fine. Staff was friendly and helpful and it looks nice on the outside. We were in the "new" building...which I think is just phrased that way to make us feel special somehow. The room size was fine, but it was not acceptable for a hotel room. The wallpaper in the bathroom was peeling all over the... More

This location was the good fit for a good nights stay in Fairhope. The staff was helpful and attentive. The room was clean and comfortable. The hotel and breakfast were all average, which can be a good thing. It was late when I was trying to find a room so I ended up with the decision to stay at this... More

This was an intersting and unique location for a HIE. The town is quaint and touristy. The HIE is located downtown...not a typical location. The hotel was clean. The lobby area was small and closed in, but the breakfast are was fine. There was an Easter tree in the sitting area. It was cute. The rugs were worn, but okay.... More

Room quality and location are good. But the front desk manager on duty Heiko Einfield acted very unprofessionally at check in this afternoon. My friend DB had a prepaid room reservation for a 2bed room. Manager Heiko and her assistant Jessica told my friend DB that they had already checked in another DB with the same name into the hotel... More

This hotel is very clean and spacious. Upon check in they had our room next to the breakfast room. Fearing the noise level, we asked for another room. Without hesitation they obliged and put us in a room in the newly built building. The room was very large and it had the biggest bathroom ive ever seen in a hotel.... More

My wife and I have been on the road for over a week. Each night we have stayed at a HI Exp, but this one has big problems. In our suite the veneer is coming off the furniture, the carpet is dirty beyond description in the hallways, the guest laundry is dirty, and everything is in need of an update... More

I booked my reservation through hotwire. Well first hotwire was not fexible when I found out that I had gotten my shifts for work turned around. I thought the dates 9 February-12 February was my long weekend. When I found it wasn't I contacted hotwire 2 days after booking and hotwire would not accomendate me in any way. They said... More

We stayed there this weekend for Mardi Gras and was very disappointed in te rooms. Very much in need of remodel and repair. The carpet was faded and worn completely out. You could actually see thru the bed sheets they were so thin! We didn't complain bacause the staff was nice- especially Melanie- the shuttle driver. She was wonderful. She... More

Stay was for business trip. front desk & management vary nice, room are clean and internet works great. The food in the morning all looked great. (eggs couldn't have had more water in them or you would have needed a staw) everything else was good