Hampton Inn & Suites Birmingham-Hoover-Galleria (AL): See 60 Hotel Reviews and 36 Photos

MaryE3520

Melbourne, Florida

Senior Reviewer

6 reviews

6 hotel reviews

Reviews in 5 cities

“Comfort and Quality”

Reviewed 10 June 2013

I was very pleased upon entering the hotel, the staff was friendly and the hotel was very clean and welcoming- coffee available in the entry area as well as cookies. My room had a refrigerator and microwave and the bed over the top. I rested extremely well during my stay as the bed was very comfortable and the covers soft.... More

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A TripAdvisor Member

“Excellent hotel - inept management”

Reviewed 6 June 2013

See earlier comments about fire alarm and lack of management presence. One manager appeared to be the only employee on site at 8:30 pm time frame when full hotel fire alarm began that took over 1 1/2 hours to resolve. Fire department response (appeared) to only come after a guest inquired of the manager. Manager did not give guests who... More

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Thank you very much for your recent review of our hotel. We apologize for the fire alarm being activated by another guest and causing an inconvenience for everyone in the hotel. The front desk manager on duty should have handled the situation more professionally and that is something we have since addressed with our entire team. We apologize for the... More

Clifton A

erwin, United States

1 review

“Hampton Inn Hoover Galleria”

Reviewed 5 June 2013

Hotel is located in a good area with access to interstate and restaurants. The room reserved was not provided. Fire alarm was activated during stay and hotel staff was not able to deactivate the alarm leading one to believe that the training for emergency situations was inadequate. The breakfast provided was sub par compared to most Hampton Inns at which... More

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Thank you for your recent review of our hotel. Another guest had set the fire alarm off and we apologize for the inconvenience that caused. In the case of an alarm sounding, a thorough serach has to be done before deactivating the alarm and that can sometimes take time. This is in no way an excuse for the alarm not... More

Robert H

Fayetteville, United States

1 review

“Outstanding Services”

Reviewed 5 June 2013

I selected Hampton because I have never had a bad experience that was not fixed/corrected on the spot to my exact satisfaction. I will select Hampton in all my future travel, regardless to the location. All the employees thkes a sincere interest in greeting all guests as well as ensuring their comfort .

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Thank you very muchf for your recent review of our location. Hampton Inn as a brand has always made customer service a priority and we appreciate your comments in regards to service. Thank you again and we look forward to your next visit to our hotel. More

WiseMN

Minneapolis, Minnesota

1 review

“Simply Perfect”

Reviewed 30 May 2013

I travel to this area often on business, and typical stay at Hilton-brand hotels. This hotel is simply great. The front desk is incredibly helpful, and pleasant, even in the middle of the night, or very early morning hours. I accidentally left my cell phone and chargers in my room after checkout. The housekeeping staff quickly located and secured my... More

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Thank you very much for your recent review of our hotel. I will certainly share your comments with our team. We strive to provide excellent service and product and are always glad to learn that we have achieved this goal with our guest. Thank you for staying with us and we look forward to your next stay at our hotel. More

Trent G

Calgary, Canada

1 review

“Great Stay”

Reviewed 28 May 2013

This looks to be a new hotel. It was busy but staff were friendly and very helpful. Room was clean. Breakfast offered good variety with both healthy options and standard full breakfast offerings. Well located with easy access to highways and of course a number of the Robert Trent Jones Golf courses. Recommend the property if you are in the... More

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Thank you very much for your recent review of our hotel. We work very hard to provide our guest with excellent service and product and guest feedback helps us measure our achievement in these areas. We aoporeciate your staying with us and look forward to your next stay at our hotel. More

JRH-McTX

McKinney, Texas

Senior Reviewer

8 reviews

7 hotel reviews

Reviews in 5 cities

“Another great Hampton”

Reviewed 21 May 2013

A great room with an exceptional staff. The only problem was the internet in the breakfast area is spotty. Close to some great eating establishment if you have a car. It is in a great neighborhood so you feel safe.

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Thank you very much for your recent review of our hotel. We strive to provide excellence in service and product and are always glad to receive feedback from our guest. I will share your internet comments with out IT specialist. Thank you for staying with us and we look forward to your next visit. More

JhagerGermany

Baton Rouge, Louisiana

Reviewer

3 reviews

Reviews in 3 cities

“Quite a surprise!!”

Reviewed 10 May 2013

It was race weekend in Talladega, and most of the hotels were tried we booked. We just happened to find this online and booked it. It is a gorgeous facility, new and clean, very well decorated. Room was laid out with the tv in a far corner, which wasn't preferable, bed was a bit soft and a/c controls were frustrating... More

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Thank you very much for your recent review of our hotel. We work very hard to achieve excellence in product and service and truly appreicate guest feedback as it helps us measure our performance and find areas of improvement. We appreciate your comments about the Tv location and bed comfort and a/c adjustment, I will take these to our managent... More

Neal C

Marietta, United States

1 review

“Nice place”

Reviewed 9 May 2013

Very nice, clean hotel with friendly staff. Hilton and Hampton Inn have gone to a very annoying AC system that only works when you are in the room. If you like to come back from dinner to a nice cool hotel room, you will need to stay somewhere else.

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Thank you very much for your recent review of our hotel. We appreciate your comments and guest feedback is insturmental in helping us measure our performance and find areas of improvement. The air condtion settings are part of our efforts towards thelping the environment with energy saver program. We will certainly re-evaluate that initiative and look for a system that... More

alabama_number_1

Livingston, Alabama

Reviewer

3 reviews

Reviews in 2 cities

2 helpful votes

“Great Location”

Reviewed 2 May 2013

This hotel is located right behind the Galleria. The hotel is covienient to many other shopping and eating venues. If you needed to travel, you get on the Galleria FlyOver and you are on the interstate to carry you to any area of Birmingham you need. This allows you to avoid the traffic of 280 and Interstate 65. It is... More

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Thank you very much for your recent review of our hotel. We take great strides in providing our guest with an excellent stay experience and are always rejoiced to learn that we have achieved this goal. I will share your comments with our team and we look forward to your next stay with us. More

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Hampton Inn & Suites Birmingham-Hoover-Galleria Reviews

Hampton Inn & Suites Birmingham-Hoover-Galleria

60 reviews from our community

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