Although it is a budget hotel, it is not as budget for it’s room rates which I think is relatively still on the expensive side. But it is a budget service hotel. The hotel staffs provide you with information and also service that you might need (except they do not carry your luggage up the hotel rooms). The hotel does...
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Dear FollowLee,
Firstly, thank you for your valuable time for the feedback and also for choosing Fenix Inn Malacca as your ideal hotel during your most recent trip here
We sincerely apologize for any shortcomings during your stay and noted your feedback on lifts, rooms being small and the rates as well. We have currently renovated a dozen of our...
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very clean hotel and very near to Dataran Pahlawan and other Melacca attraction. Good and great staff. staff very polite and helpful. already recommend to my friend about this hotel.. definitely will stay at this hotel for next visit to Malacca...
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Dear Norlinda83,
Thank you very much for choosing Fenix Inn as your ideal hotel during your most recent trip to Malacca. We sincerely value your feedback and delighted to hear that you enjoyed your stay with us. It is a pleasure to hear that our team members provided good service and are polite as well as helpful and your feedback...
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Pros
1. Excellent for people who drive. The free valet parking service was wonderful. You do not have to worry your car's safety as there is a inhouse car park for the guest. The best part is complimentary valet parking. I think we collected our car return and went out again 3 times. So sorry to trouble the Ah Bang...
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Dear Undertraveller,
Firstly, thank you for choosing Fenix Inn as your ideal hotel during your most recent stay in Malacca! We are delighted to hear your compliments on our free Car Jockey services and the services is certainly one of our unique selling point, especially for hotels in our category! Great to hear that you had a good experience in...
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It is a good budget hotel with good pleasant front desk and car valet. Cleaniness of the hotel room is great. However, sleeping quality is not that good due to the noise outside - it is because the room is facing the road, so the engines sounds are disturbing us whole night. Other than that everything is great.
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Dear ChunDen,
Thank you for choosing Fenix Inn as your ideal hotel choice during your most recent stay in Melaka. We are certainly delighted to hear that you enjoyed your stay and appreciate the good feedback on the services provided by our Front Desk and Car Jockey team members. We sincerely apologize on the sleep quality experienced due to the...
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Room was clean and location is excellent to shopping, eating and sightseeing. Shuttle to Melaka Sentral was RM15.
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Dear Hills168,
Thank you for choosing Fenix Inn as your ideal hotel during your recent trip to Melaka! We are happy to note that you enjoyed your stay with us and also our location, which is a stone's throw away from shopping, entertainment and dining outlets! We hope that you had fun on your trips & tours to the nearby...
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This is my 3rd stay here. It is a good budget hotel. Rooms are very small and basic, but they are clean, functionable and comfortable. The inn has no lift, and parking is through valet, so plan carefully what you need to bring up to your room. Else you need to carry your heavy luggage up and down the narrow...
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Dear Huatak,
Firstly, thank you for choosing Fenix Inn again as your ideal hotel during your visits to Malacca! We truly appreciate your valuable feedback. One of our unique offerings is the Car Jockey service in which our guests will not need to worry about the parking of their vehicles. We sincerely apologize for the shortcomings on the maintenance part...
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I had a quite pleasant eperience during my last trip in Year 2011.
However this recent trip (March), I am disappointed on their services and accomodation.
1) They had put me and my familiy in a room (the block behind the main building) where renovation is still in progress on that level. The noises can be easily heard as the...
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Reviewed 9 October 2011
Dear KM S,
Thank you for choosing Fenix Inn as your ideal hotel during your most recent visit to Malacca. We appreciate your valuable feedback on our facilities and services. We sincerely apologize for the inconvenience caused during your 1st night where your room was actually near to our renovation area. The hotel is currently undergoing extensive renovation and refurbishments...
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Simple but clean rooms. The size of the triple room was not bad, not too narrow to move around or to put luggage on the floor. Basic bathroom, with hot water shower and wash basin. Unfortunately they don't provide breakfast, and the room we had didn't have a window. But this hotel is a good budget hotel at the best...
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Dear EricAkira,
Thank you for your valuable feedback and for choosing Fenix Inn as your ideal hotel in Melaka during your recent stay with us! We are delighted to hear that you enjoyed our facilities and services. We are currently enhancing our facilities and services in stages to provide a more comfy guest experience and our team and I look...
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A good value hotel offering basic clean accommodation. The location may be considered a little out of the main old town area but this can be considered an advantage as Melaka is so crowded and popular in old town. You still have many restaurants and lots of shopping very close and its only 15 minutes on foot to the old...
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Dear Rob1959,
Thank you for your review and we are delighted that you enjoyed your most recent stay with us. Your feedback is valuable and we are motivated to excel further in providing a high level of service and guest experience. Our team and I look forward to welcome you again to Fenix Inn in the future!
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Stayed in the newly renovated wing, overall happy with the room, spacious with coffee making facilities. Bathroom could have been improved in layout as water inevitably splashed all over the floor despite having shower curtain. Location is central enough with shopping mall across the road and lots of eating places close by but a good walk into the old town....
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Dear omega7,
Thank you for the review and we are extremely delighted to hear that you enjoyed your stay during your very recent stay with us! Good to hear that our strategic location has provided convenience for shopping, food eateries, entertainment and places of interests. We apologize for the inconvenience caused in the shower room and its layout. We are...
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87% recommend
92% recommend
93% recommend
