As soon as we walked in the door the ultra friendly front desk manager made us feel at ease and at home. It seemed like the staff would bend over backwards to help us. The rooms were very clean and comfortable.
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Thank you for recognizing Gerald our front office manager in your recent review. Gerald will be recognized for his great service in our next staff meeting. We hope to see you again when traveling through Mobile.
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I found this hotel to be friendly, comfortable and quiet. Rooms seemed very new, clean and neat. All staff were extraordinarily helpful and gracious. Wonderful. Millard Williams, the General Manager was wonderful.
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Thank you for your review. We are always glad to hear from our guest about their stay with us, but we are especially pleased when we have a compliment such as yours! Our management and staff strive to provide a clean, comfortable, safe and friendly atmosphere for all of our guest. We will be sure to recognize Mr. Williams at...
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This hotel could be a lot better if the cleaning staff would do a better job. Checking in and out was painless. But the room and restaurant areas just felt dirty. I would not walk in my bare feet in this hotel.
I always stay at a holiday inn when I have the chance. What you get for your money...
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We apologize that we did not meet your expectations on your recent visit. Our hotel management and staff take the comfort of our guest personally. Your comments have been sent to the housekeeping and restaurant managers to be addressed. We ask that we traveling through the Mobile area in the future that you stop in for a visit and see...
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Stayed for two nights. Staff was friendly and helpful. Rooms were nice but showing their age would have given 2.5 stars for cleanliness if able to. Bar in lobby does not give the hotel a family friendly feel on weekend nights.
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Thank you for your review of our hotel. Your feedback is important to us especially when we do not live up to your expectations. Over the past 3 months we have been working on renovating the hotel. We are starting the 3rd and final phase of the renovation. The 3rd phase will include updating guest room furniture and hallway carpet....
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My family and I stayed at the Holiday Inn Mobile West I-10 while traveling from Florida to Louisiana, and we thoroughly enjoyed our stay. Jamie was the front desk attendant the night we arrived and was very friendly and helpful. The room was tidy and the beds were very comfortable. We had breakfast the next morning with Caroline (?) as...
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Thank you for your review of our hotel especially letting us know of the great service provided by two of our team members. Jamie and Carolyn will be recognized at our weekly staff meeting for their efforts in providing great service for great guest. Your business is appreciated and we ask that when travailing through the Mobile area in the...
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I stayed in Holiday Inn West for eight and it was a very relaxing trip due to the service and accomadations I recieved. I was in school for those 8 days and taking test most of them so when I returned to the hotel the last thing I needed was any issues. Front Office Manager Gerald Sanders Sr. and front...
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Thank you for sharing details about your recent visit. It was thoughtful of you to take the time and recognize Gerald and Jamie by name. Both are great assets to our team! I have sent both Gerald and Jamie and copy of your review and also, copied our General Manager and ownership. When visiting the Mobile area in the future...
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What's happened to this holiiday inn? I've stayed here numerous times and the last stay broke me from ever coming back. I'll stay at the holiday inn in Fairhope instead. There was panhandlers in the parking lot, my room smelled like 5 gallons of fabric softner had been dumped in it, and the sheets were wet and clamy. Internet was...
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We apologize that we did not live up to your expectations . The staff and management strive to provide a clean, comfortable and safe environment for our guest. Your comments have been shared with department managers to be reviewed and to see how we can better serve our guest. When traveling through the area in the future we ask that...
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Many hotels were full on the day we travelled but I found this H.I. on the internet and called for a rooom. We arrived after 9:00 pm but were greated warmly by the front desk( Jamie-a trainee who was very helpful) and quickly booked in. The lobby was impressive and our room was clean and fresh and everything in perfect...
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Me and my family only stayed one night at this hotel. We had a king size room because that was all that was available so me, my husband and my 2 teenaged children had to share the same bed. Not hotels fault but atleast it was a king size bed. I was going to put my youngest on the sofa...
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Thank you for your comments and we are glad to hear that you had a comfortable stay! I have shared your comments with the Executive Housekeeper regarding the cleanliness issue in the room. As you noted in your review the carpet is fresh (it is less than a month old) We are in the final stages of a million dollar...
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I travel everywhere for competitions throughout the United States with my children. I have been to hundreds of hotels over the many years and 6 big name brand hotels in the Mobile, Alabama area alone. Since my past experiences in Mobile were not pleasant I decided to try something new. When I first read some of the reviews for The...
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Thank you for your kind comments. The hotel staff and management strive to provide a clean and comfortable stay for all of our guests while offering great serivce and value. Having just completed a major renovation on our guest rooms and public area it is nice to know that it is noticed. Please visit our hotel again when in the...
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93% recommend
92% recommend
93% recommend
