Good customer service is seen immediately at the check in and early in the morning where someone takes us to our table. Normally we are cranky and a smile really brights up the day. Hotel is excellent for business purposes and relatively close to the airport and very close to the convention center. Good room with enough space and restaurant...
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I had the pleasure to stay for the first time at the Crown Plaza Century Park in Shanghai and I was fully satisfied. Great location with good food and customer service especially at the Club Lounge on the Top Floor. The Indoor Pool is a bit small but still ok for some excersize. I can warmly recommend this hotel to...
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Very good hotel for business purposes. But check-in and check-out times need to be seriously improved!
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Stayed for four nights mixing a business trip with some visiting. stayed in a club room. bed is one of the most comfortable i had ever experienced.
The highlight was the service from the amazingly attentive Club staff and Guest Relationship Manager. Nothing was too much trouble whether I requested document printing, or in their efforts to make the rest...
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Dear kurif,
Thank you for taking the time to write such a nice review. I can assure you it will be shared with the team, especially the Guest Service Managers and the club lounge team, they will be delighted.
If there is anything else we can do please just let us know.
With best regards,
Dominic Brennan
General Manager
dominic.brennan@ihg.com
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As a rookie in Shanghai, I followed my beau during his business trip in this city and we stayed in this hotel for 4 days 3 nights over the weekend.
In overall we're happy with the hotel room, service is fine, breakfast at the coffee shop is good. Room amenities is good just like international hotel standard. A few English...
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Dear Ekristanti,
Thank you very much for the review and the compliments. Your point about luggage is well noted and will be discussed with the team as we need to pay more attention when bellboys are already busy with other people luggages.
For the location, with the greatest respect, I would disagree. We are very conveniently located in Pudong. It...
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I've stayed in several hotels when having my biz trips to foreign countries. For my last biz trip in Shanghai-China, my local colleage chose Crowne Plaza Century Park Shanghai where not only do I but also HANWHA GROUP was absolutely satisfied with this hotel. I highly appreciated its gym, swimming pool, hot water pool, breakfast, the room view and especially...
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Dear steinwaydung,
Thank you very much for your nice review about the hotel facilities and service, I will be sure to share with the team. I will make a special point to recognize Janice.
Again thank you very much and if we can be of any further service please do not hesitate to let us know.
With best regards,
Dominic...
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I've stayed at the Crowne in Century Park 5 times over the last six months. Each stay was for 2-3 weeks. They have a terrific complimentary buffet in the morning. Laurens & Sally Zhou will make you feel so welcome that you would think they are a brother or sister welcoming you back home.
It is very close to two...
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Dear alwaysaway308272,
Thank you for taking the time to write such a nice review that will be shared with the team. On a particular note thanks recognizing two staff, they will be delighted and will receive a reward.
If we can be of any further assistance please do not hesitate to let us know.
With best regards
Dominic Brennan
General...
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My experience both staying and eating at this hotel was excellent. The staff were very friendly and took very good care of me. The location worked out well for my business plans and I enjoyed walking in and around the local neighborhoods during my stay. Would highly recommend this as a place to stay. Out of the major hustle/bustle, but...
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Dear snyderr,
Thank you very much for your kind review that will be shared with the team. You are right about the location, very tranquil, adjacent to Century Park and yet close by to the Shanghai hustle and bustle. Thanks also for the comments on the food, our Chef will be over the moon for the recognition.
For the construction...
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I have stayed in may hotels through out Asia, and its alway a pleasure to return to CP Shanghai. The staff there are a direct reflection of good training, as they are consistant and always very helpful. As ussual, i look forward to my next stay in Shanghai!
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Dear RichardS999,
Thank you very much for your nice review. I just want to make sure though that you have the correct Crowne Plaza. We are Crowne Plaza Century Park and Crowne Plaza Shanghai is over in Puxi side of the city.
Nevertheless we do put lots into customer service and will always continue to do so. If I can...
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Been here 5 days and as I would expect from CP but this seems very noisy with poor sleep. Noisy on the floor and even on 24th floor from the outside.
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Dear tjr199,
Thank you for taking the time to write the review. I would be very grateful if you can email me at the email address below with more details and of course apologise if the sleep has been disturbed.
One of our biggest compliments is the quality of sleep both from the mattress and quietness of room so it...
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