I am a frequent guest of 4 Seasons hotels, having stayed in 4 Seasons hotels in over 10 countries. I know that Shanghai is NOT a resort hotel so I did not expect the typical resort amenities, but there were a few things that bothered me and kept me from giving it 5 stars. First, they allow smoking in the...
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Thank you for your valuable comments. We are delighted that you enjoyed our prompt service and kids menu. Although the smoking policy in place at the Hotel complies with Shanghai government regulations, we do appreciate your feedback on this important issue and will continue to work with the relevant local authorities as the regulations evolve. We sincerely apologize for the...
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from airport pickup, to registration and checking into the room, I see smiles and politness everywhere. Stayed in high floor with a good view. room was very well maintained and service staffs are very professional. Food's great too if you're busy and had no chance to eat out. Very impressive and definitely recommend this!!
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Thank you very much for your comments and feedback. We are glad that you had good experiences with our team. Please kindly note for your next visit that we have launched new menus at Steak House and Shintaro for your dining pleasure. Looking forward to being of service and welcoming you again soon.
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Everything works the way it should at the hotel. Service was superb. I recommend it highly.
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Thank you for sharing your comments and feedback. Looking forward to being of service and welcoming you again soon
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When I travel to Shanghai, I frequently stay at this property.
Four Seasons offers consistent service, though, you could be anywhere in the world with this hotel as it doesn't feel very "ingrained" with cultural decorative influences. If you are looking for more of a rich cultural hotel in SH, this property may not demonstrate it.
The bell men were...
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Thank you for sharing your feedback and comments. We are delighted that you had such positive experiences with our team. Our concierge staff would welcome the opportunity to create exceptional cultural adventures for you the next time your travels bring you to Shanghai. We look forward to being of service to you again soon.
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To start with let me tell you that depending where your business in Shanghai is you should choose your hotel as going around could be a headache.
As for the hotel it is one of the best choices in Shanghai.
The service is superb, the rooms are well maintained and the amenities are luxurious.
Try getting a high floor room...
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Thank you for your valuable comments.Recommendations for dining out and tailor-made day trip are always available at our concierge team to bring guests amazing experience. We look forward to being of service and welcoming you again.
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At first, I thought the location might be a bit off center, but this proved wrong. I was easily able to walk, take a taxi, or the great subway system to where I wanted to go. The breakfast buffet was great. My room was everything a luuxury hotel room should be. The service was consistently nice. The only weak point...
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Thank you for your feedbacks and comments.New all-you-can-eat menu will be introduced to our Japanese restaurant - Shintaro soon. We will take your valuable suggestions on new menu design. Please kindly note for your next visit a new menu is also available at Steak House for your dining pleasure. We look forward to welcoming you back soon.
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Just checked in at the Four Seasons Hotel Shanghai, must say was a little underwhelmed. Having stayed at Four Seasons properties in Singapore, Hong Kong and most of the Europe and US properties this is rather average in terms of design and service.
Service is OK although the Front Desk Staff didn't give the usual Four Seasons welcome like other...
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Thank you Mr. Morris-Gibbons for your valuable feedback and it was a pleasure to connect with you personally. We wish you a pleasant stay and look forward to provide you with the usual level of Four Seasons service during your remaining time in Shanghai.
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I have been coming back to this hotel since 2003 and the service was always outstanding. The rooms in are in excellent condition and must have been continuously updated). The only drawback is that the bar on the top floor was closed and the lobby bar cannot make up for this. However, they have great food (try the Japanese place...
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Thank you for sharing your comments and feedback. A live band now plays smooth Jazz in the Lobby Lounge every evening. Looking forward to being of service and welcoming you again soon.
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No complaints, only kudos. Excellent service and friendliness. Good concierge service.
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Staed here again during a business trip and was again very impressed with the hotel. The staff are excellent. I got a very good rate through an online travel site so when I asked for an upgrade I didn't get one. Not a problem as I really didn't expect it. However when I got to my room I was concerned...
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Thank you for your valuable comments. The smoking policy in place at the Hotel complies with Shanghai government regulations, we do appreciate your feedback on this important issue and will continue to work with the relevant local authorities as the regulations evolve. A recent change is that all all our restaurants are now non-smoking. We are glad to hear that...
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95% recommend
95% recommend
94% recommend
