We were lost and looking for a hostel that we had already paid for and in a city with very little Spanish we couldn't find it. We were brought to the Best Western by a taxi (miscommunication) and the lady behind the counter could not have been any more helpful. She let us use their internet to find it, and... More

Due to a family medical emergency, two of us stayed at the Best Western Downtown in early March. As others have said, the area where the hotel is located is terrible, make no mistake about it. The photo of the hotel is misleading at best. The hotel is in an area of boarded up, abandoned and graffitti-covered buildings, and some... More

Rooms are fine, mayby a little small. The breakfast is inclued and fine. Free internet and free shuttle from the airport. Staff not too helpul but is ok. LOCATION IS TERRIBLE, walking distance to the center, but you can' t walk. TOO DANGEROUS

The hotel is nice, and the price is right, breakfast could be better, the bath are the smaller I have seen, we only stayed one night, and decided to rent a taxi for the night, the area were the hotel is locates is not for walking, the weird people own the street there, prostitutes, drug dealers, drunk and thieves. I... More

The area the hotel is located is the worse neighborhood mi mother-in-law (55) was so afraid of staying here that we changed hotel. There are a lot of nightclubs of doubtful legality let´s say, ladies in skimpy clothing and drunks. Too bad for the area, the hotel is accommodating.

We are currently at this hotel. The staff are very nice and accommodating. The area is not very good. My husband was propositioned by a hooker last night on his way to the store. This morning we have been subjected to car sirens going off, loud speakers. I think the guests next door stayed up talking all night. Our room... More

I had higher hopes for a Best Western hotel but this wasn't very pleasing. I know that the hotel can't help for the surrounding area, but I would never ever recommend anyone to live here. The area feels so totally unsafe (and the one-page-long don't-do-this-list in the guest pamplet doesn't make it better) but the rooms are ok, they have... More

I liked the hotel, and appreciated the kindness of the receptionists, the free welcoming drink, the courtesy phone and computers in the lobby. The room was clean and quiet, the bed very comfortable. I did not like the tepid shower, and the overall decoration.

Expat on the move again. This was the second leg of my trip heading to the US. I have been using this hotel now for about 7 years off and on. This trip for one night was just a little rough. Over the years I have heard gun fire outside 2 other times. This time.... was very loud, 4 shots.... More