The location of the hotel was great but the service I found at the reception on 9 Apr 2013 was at best average. Although the staff was sufficiently polite and after some time managed to locate my reservation for one night, it appears the front desk lacks sufficient staffing, as there was a queue of individual travelers all looking fairly... More

Stay here for one night for business and the location was great and service was good. Arrived at hotel early and was upgraded to a suite. The good: - Loation is great with everything within walking distance - THe suit was large with living room and bed room - Safe in room The not so good: - The hotel is... More

I had the most pleasant stay ath the club floor, where the rooms are tidy and well kept. The lounge service (on 38th floor) includes breakfast, coctails, light dinner and above all pleasant and well serving staff. Club rooms are comfortable and quiet. Only thing that was not too pleasant was the airconditioning. The heating unit in the room was... More

This is the second time I stay at this hotel, and I thought I would write a review as my experience here changed this second time round. The main difference, I think, is that I stayed in a high-floor Club room, which meant less noise, and it seemed like the room was in better shape than the standard rooms I... More

Great breakfast choice for both Chinese and western tastes. Comfortable clean rooms. Staff spoke enough English to make communication relatively easy. Good central location close to a number of city attractions. I would highly recommend this hotel. Not the cheapest but quite reasonable for the international standard they present.

Stayed at this hotel on many occasions. I found a previous review re the staff lack ofv English skills bemusing as I have found, particularly over the past 18 months to be quite good. The new GM has also lifted service levels which is obvious. Breakfast is, IMO, just average. Bar street next door has lots pf restaurants together with... More

This hotel was very below average quality what I expect. I stayed different Renaissance in different countries. This one is outside the standard. The worst thing, hotel staff can not speak English and they are not professional. Service is terrible. You should always keep `don`t disturb sing` in your room door. One can not speak English knock your door timeless.... More

The entire process from the booking process, arrival, check in, the duration of the stay and departure was absolutely smooth, easy and efficient. I needed to request for early check in as well as airport transfer and my needs were met promptly. The location of the hotel is great, minutes away from great food, coffee, cinema and shopping. The hotel... More

I enjoyed the hotel and all the amenities. It was close t all the nice restyrants. It was a great place to stay and the the room service was very good and quick. Nice location and great atmosphere. Very polite, and friend,y peolple. This was especially important to me.