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Sapa Luxury Hotel Reviews

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Sapa Luxury Hotel

2.0 of 5
036 Fansipang, Sapa 84-20, Vietnam
Hotel amenities
Sapa Luxury Hotel
119 traveller photos
Ranked #4 of 33 hotels in Sapa
4.0 of 5 stars 251 Reviews
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251 reviews from our community

Traveller rating
    115
    94
    26
    11
    5
See reviews for
Families
40
 
Couples
101
 
Solo
23
 
Business
0
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Poor value for money”
2 of 5 stars Reviewed 15 May 2013

For $40usd a night in Sapa, we thought we were getting a luxury hotel, unfortunately this was not the case. Both the room and bathroom were old, tired and not very clean, they definitely need to modernize! On a positive note, my email questions were always answered promptly,the location of the hotel and views are good and the breakfast was... More

Was this review helpful? Yes 2
sapaluxuryhotel, Guest Relations Manager at Sapa Luxury Hotel, responded to this review
15 May 2013

Dear Valued Clients, Thank you very much for recent review on Tripadvisor. We will try the best in our ability to make you more pleased of the next time but we are very proud of the location and breakfast made you enjoyed. Once more, we look forward to welcoming your back to our property. Yours sicerely More

Adelaide, Australia
1 review
“Excellent location, friendly staff and fantastic views.”
5 of 5 stars Reviewed 13 May 2013 via mobile

My wife and I stayed 2 nights and after taking the over night train to Lao Cai were relieved to be greeted by the driver of the hotel's mini van who was waiting to take us to Sapa. Having booked 2 tours we were upgraded to the VIP room on the top floor. The room was clean and very spacious... More

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sapaluxuryhotel, Guest Relations Manager at Sapa Luxury Hotel, responded to this review
15 May 2013

Dear Valued Clients, It was a great pleasure welcoming you at Sapa Luxury Hotel. Thank you very much for your kind feedback and your special mentioned of our excellent service. Your satisfaction is our utmost reward. We are a professional tour organizer in Sapa, when you booked tours with us and very lucky we have VIP room is available on... More

Geraldton, Australia
1 review
“Sapa Luxury Hotel, Sapa, Vietnam”
4 of 5 stars Reviewed 12 May 2013

The staff are very accommodating and provide good service. The hotel is clean and conveniently situated. Great views of the mountains from the rooms and from the really cool balcony areas. There are no lifts, so we had to walk up the stairs to our fourth floor room. The room had an amazing clock/lamp/bedside table that looked like it belonged... More

Was this review helpful? Yes
sapaluxuryhotel, Guest Relations Manager at Sapa Luxury Hotel, responded to this review
15 May 2013

Dear Valued Clients, Thank you very much for your possitive feedback on our property., we work hard at continually trying to improve more better our service to the cutomers. We will pass on your kind words to my team as an encouragement to keep on providing such high level of services we look forward to welcoming your back at Sapa... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
“Excellent service!”
5 of 5 stars Reviewed 10 May 2013

We were at the Sapa Luxury Hotel for one night. We actually stayed at a hotel nearby because there was a problem with our booking, but we got an upgrade for free. Rooms were good. We arranged a two day trekking with a private guide and it was excellent. After our trekking we could use a room to take a... More

Was this review helpful? Yes
sapaluxuryhotel, Guest Relations Manager at Sapa Luxury Hotel, responded to this review
15 May 2013

Dear Valued Clients, Thank you very much for your recent review on Tripadvisor and sharing your experience at Sapa Luxury Hotel for reviewers. Your satisfaction is our utmost reward. The management and staff of the hotel would like to take this opportunity to once again thank you for your whole-heartedly support . Please contact us through the website or via... More

UK
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
“Great after paying for an upgrade.”
5 of 5 stars Reviewed 8 May 2013 via mobile

We're a backpacking honeymooning couple and as Sapa was high on our places to visit we didn't pick the cheapest place to stay so splashed out (for our budget) on this place. We booked a private trek with the hotel for $30 per person, which is $10 or so more than what we found others to have paid that we... More

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sapaluxuryhotel, Guest Relations Manager at Sapa Luxury Hotel, responded to this review
9 May 2013

Dear Guest, Thank you very much for sharing your experience on Tripadvisor. We were extremely proud to hear about room and services. I will pass on your kind words to my team as an encouragement to keep on providing such high level of service to our guests. Our tour-guide SU, would like to say hello to you and hope to... More

Chester, United Kingdom
Top Contributor
60 reviews 60 reviews
51 hotel reviews
Reviews in 46 cities Reviews in 46 cities
124 helpful votes 124 helpful votes
“Really lovely hotel with incredible views”
5 of 5 stars Reviewed 6 May 2013

My boyfriend and I had booked a Deluxe View room for 2 nights in April this year. On arrival we were extremely pleased to be upgraded to the VIP room for free for simply booking a couple of treks through the hotel. We arranged with the hotel for a pick up from the station which cost us 3 USD (about... More

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sapaluxuryhotel, Guest Relations Manager at Sapa Luxury Hotel, responded to this review
9 May 2013

Dear Guest! Thank you very much for your positive feedback. I am happy to hear you consider us as the favorite place to stay in Sapa. Your VIP room was upgraded after you booked tours with us and you enjoyed it very much. This policy we applied for every customers and they all happy with this. Our utmost reward is... More

Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Wonderful Views”
4 of 5 stars Reviewed 5 May 2013

Luxury is a bit of an overstatement.......but the position is great, and the views spectacular. The shower was a mere trickle, but that was the worst thing about it. I'm not sure how comfortable it would be in colder weather as there didn't appear to be any heating apart from electric blankets. It is a very friendly, family run hotel,... More

Was this review helpful? Yes
sapaluxuryhotel, Guest Relations Manager at Sapa Luxury Hotel, responded to this review
9 May 2013

Dear Valued Guest, Thanks for your recent post on Trip Advsior , we work hard at continually trying to improve more better our service to our guests. We are pleased to hear that you enjoyed your stay at Sapa Luxury Hotel, located and loved your tours. We will pass on your kind words to my team as an encouragement to... More

Auckland Region, New Zealand
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Mountain retreat”
5 of 5 stars Reviewed 29 April 2013

Fantastic location, central to all your needs. If you choose a room with an outdoor balcony you will be rewarded to spectacular views of the valley below. Quite an experiance to be above cloud level. The Staff here are just as exceptional. English is well spoken, and they really went out of their way to ensure a pleasant stay Even... More

Was this review helpful? Yes
See 2 more reviews by Phil K for Sapa
sapaluxuryhotel, Guest Relations Manager at Sapa Luxury Hotel, responded to this review
1 May 2013

Dear Guest! Thank you very much for your positive feedback. I am happy to hear you consider us as the favorite place to stay in Sapa Luxury Hotel. Our utmost reward is to read our guests satisfaction. The team and I are grateful to you for taking the time to drop some extremely positive words about your experience at Sapa... More

Buffalo, New York
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
“Comfortable stay in a cozy, friendly hotel”
4 of 5 stars Reviewed 26 April 2013

Spent three days and two nights in Sapa at the Sapa Luxury Hotel. The room was clean and comfortable and had a great view of the valley and neighboring mountains from the balcony. The staff were incredibly friendly and helpful. All our needs were met.

Was this review helpful? Yes
See 2 more reviews by Carrie J for Sapa
sapaluxuryhotel, Guest Relations Manager at Sapa Luxury Hotel, responded to this review
1 May 2013

Dear Guest, Thank you very much for your recent review, we work hard at continually trying to improve more better our service We will pass on your kind words to my team as an encouragement to them. We look forward to welcoming you back. Yours sincerely More

Brisbane, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great find !”
5 of 5 stars Reviewed 16 April 2013

We arranged a shuttle bus pick up from Lao Cai train station after travelling from Hanoi over night on Fanispann train. There was no waiting at the station. Bus cost was US$3 per person. It takes about an hour to reach Sapa. On the hotel website you'll see tour code LX001. We took that one and was supposed to be... More

Was this review helpful? Yes
sapaluxuryhotel, Guest Relations Manager at Sapa Luxury Hotel, responded to this review
17 April 2013

Dear Guest, Thanks for your recent post on Trip Advsior , we work hard at continually trying to improve more better our service to our guests. We are pleased to hear that you enjoyed your stay at Sapa Luxury Hotel, located and loved your tours, especially the room' amenities We will pass on your kind words to my team as... More

 
 
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Sapa Luxury Hotel
4.0 of 5 stars 251 reviews
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Additional Information about Sapa Luxury Hotel

Address: 036 Fansipang, Sapa 84-20, Vietnam
Region: Vietnam > Lao Cai Province > Sapa
Amenities:
Bar/Lounge Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #4 of 33 hotels in Sapa
Price range (per night): S$30 - 78
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
Familial hotel with luxury rooms and friendly staff in the magic atmosphere of Sapa. We will try the best to make you sactifaction ... more   less 
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Sapa Luxury Hotel
036 Fansipang
Sapa 84-20
Vietnam
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