The grounds were beautiful, the breakfast was nice, the spa was westernized but expensive for Vietnam-massage standards....the room was nice but nothing special (by Western standards). For a dirty washcloth, they charged us $2 to replace to which we were a bit caught off-guard...but no deal breaker.
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Our room was clean and cosy - really nice while service was just OK.
Buffet breakfast was very good. You can find here both: Vietnam and European cuisine.
We took a trip to waterfalls from the hotel. Seller was helpful and our guide was really nice. He told us a bit about Vietnam culture and in the meantime he wasn'turgent....
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Dear Adam S,
It is a pleasure to read your review.
We will transmit your comments to the concerned departments.
Our restaurant, Tavan, offers a selection of Northern Vietnamese dishes and Western favorites, a la carte or menu. We have some specialties and always select the best seasonal products from the north, respecting the international rules of hygiene. Furthermore, atmosphere...
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Hotel was very comfortable - spacious room, clean, good location. Lack of air conditioning would be an issue in hot weather. Breakfast very good - excellent breads and pastries.
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Dear beansleyMelbourne,
It is a pleasure to know that you had a nice stay with us.
We appreciate when our guests have a memorable experience in our Resort.
The breakfast can be pre-booked for you to enjoy croissants and pains au chocolat when you arrive early in the morning to Sapa.
We look forward to welcome you again in the...
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Beautifully landscaped and maintained hotel.
Room was well appointed.
Major concern was no A/C. Their philosophy is that at 4000 ft there is no need for it.
My finding is that our room temperature never went below 78° and was usually in the low 80's. I spoke to them and they provided another fan. We left the patio door and...
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Dear vicbrasil,
Thank you very much for your valuable review.
The picture you posted is very colorful, we can see that you stay with us during an especially sunny and hot period. And, indeed, Sapa is famous for its mildness where people from Hanoi use to come here very often to escape the crowd, the heat and to discover the...
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We chose this hotel as part of the package to travel from Hanoi to Lao Cai and return on the Victoria Express train.
The forward journey was great, there were not many people on the train so the VE Supervisor who checked us in (French) gave us the cabin to ourselves as he did the other passengers.
It was a...
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Dear Denstrip,
First of all, thank you very much for your valuable review.
It is with pleasure that we read your comments on the reception, breakfast and quality of service.
We apologize for your experience on the way back to Hanoi. Our new Train Manager, who joined the company few weeks ago, took the appropriate decision and reminded to all...
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We used the Victoria Express train to get there. Considering that it's narrow gauge and old rolling stock, we were most impressed with what the VE achieved (plus a pat on the back for Vietnam railways in running so well to schedule - well at least they did on our trip). All our travel arrangements were managed by a combination...
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Dear David H,
First of all, thank you so much for rating us 5 stars. It means that you had a really good time with us and it makes us very happy.
Reading your review, give us the feeling to be proud of the worked done by the Train staff and Receptionists! It is always nice and we take it...
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After having food poisoning on the overnight train up to Sapa, we were in a sorry old state by the time we got to the resort. But it was such a breathe of fresh air, especially just coming from Hanoi! We had to wait until 11am before we coudl check in, which was actually fine because we went up to...
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Dear kingofthewoods,
It is a pleasure to read your review!
We will transmit your good comments to all the team.
As you wrote, Sapa in an escape from Hanoi crowd and heat! Coming to the Alps of the Tonkin is an opportunity to discover unique sightseeing and a diversified culture. We can arrange several tours, we are also here for...
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It appears that Victoria probably does the train better than the other operators, as we couldn't get the return with VE we can make a comparison with orient7, probably the next best.
We booked the deluxe cabin (for two) which was as good as we could get, the service was fine and prompt.
A porter from VE was at the...
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Dear b0yfr0m0z,
Thank you for your constructive comment, it is always appreciated!
Our Train, the Victoria Express Train offers the best train ride from Hanoi to Sapa. We focus on the service quality as well as the comfort. One way on two, our dinning carriage give you the possibility to enjoy a menu or a cocktail made in our full...
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Despite the large numbers of visitors coming and going from Sapa, the hotel manages to handle the influx of visitors very well! The hotel is clean and comfortable. The dining room was excellent, with many fine selections and a peaceful atmosphere. After a day of trekking or going to one of the markets, it felt really good to come back...
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Dear joanmar,
Thank you very much for your great comments; we appreciate that you took the time to write this review.
After a day of trekking or a visit in a market, maybe next time you can try our Spa, open until 10PM to offer you a large choice of treatment to relax your body and your mind. For the...
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We had considerable trouble getting our tickets for the hotel's train. They told us that there would be a representative at the station up to one hour before departure but we were there three hours early and no one showed up. We then called the hotline many times and had numerous troubles getting ahold of someone but finally 10 minutes...
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Dear Emily H,
Thank you for your constructive review.
Indeed, you can have the train tickets delivered at the Hotel you are staying in, otherwise, a Victoria board have to be in front of the station with someone almost at all times, we will check this very carefully because unfortunately we do not have yet a Victoria counter in the...
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