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Protea Hotel Fire & Ice! Melrose Arch

4.0 of 5
Whitely Street, Melrose Arch Precinct | PO Box 740, Melrose Arch, Johannesburg 2076, South Africa
Hotel amenities
Protea Hotel Fire & Ice! Melrose Arch
Ranked #10 of 57 hotels in Johannesburg
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216 reviews from our community

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Traveller rating
    72
    94
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Date Rating
South Africa
Top Contributor
70 reviews 70 reviews
31 hotel reviews
Reviews in 36 cities Reviews in 36 cities
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed 24 May 2013 NEW

We had a 2 day 1 night meeting there. The conference rooms were very noisy - you could hear the staff outside and the people in the room next to you to the point that you often could not hear yourselves. If you stepped out if the venue to take a call for example there was is no where quiet... More

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Johannesburg, South Africa
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 of 5 stars Reviewed 20 May 2013 NEW

As a Protea Hotel Gold Procard holder (+- 10 years) we decided to use one of our buy one get one free vouchers. We had a really awesome weekend. We were celebrating my 54th birthday (9th May) and our 31st wedding anniversary (26th June). I made comment of this on our booking and was a bit saddened that there was... More

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See 6 more reviews by Kevin S for Johannesburg
ProteaHotels, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review
24 May 2013

Dear Kevin S Please accept our most sincere apologies for the unsatisfactory way in which such significant detail pertaining to your reservation was handled. It would seem that there was a communicative error regarding passing this information on to the right people. It is such a simple task which we do every day and we are embarrassed for dropping the... More

Loughborough, United Kingdom
Senior Contributor
38 reviews 38 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 17 May 2013

Wondderfully quirky hotel in fashionable area of JoBurg - Melrose Arch area with good restaurants and shopping. This area felt a little safer than other areas of JoBurg. The hotel has medium sized rooms which are decorated to a very fine standard but quirky and fun. Each room has a movie star theme. I was in Jimmy Stuart. The room... More

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ProteaHotels, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review
23 May 2013

Dear briankirk Many thanks indeed for such an insightful review! ‘Quirky’ and ‘individualistic’ are words that we strive to be synonymous with the Protea Hotel Fire & Ice! Melrose Arch. We want each of our GUESTS to leave our property with distinctly unique and atypical memories. This is evident in our classic Hollywood-inspired décor and attention-grabbing design, hence the open-plan... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 11 May 2013 via mobile

Fire & Ice is the only hotel that I always miss as soon as I leave it. Great decor, very clean and customer-centric staff. Above all, I love the breakfast - so much variety to choose from! The Clients Manager, Desire , will definitely make you feel a Queen!

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ProteaHotels, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review
15 May 2013

Dear RoseT2504 Reviews such as yours show us that we are getting it right when it comes to delivering consistent service to our loyal return GUESTS. Our vibrant TEAM of STAFF take it upon themselves to make our GUESTS feel welcomed and to ensure a comfortable stay. Thank you for recognising their tireless efforts and I will personally see to... More

Frankfurt
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 9 May 2013

Fire and Ice is a stylish hotel with very modern, clean, rooms. Restaurant and bar are frequented by locals, it can get busy at weekends. Service at breakfast and in the Restaurant though appears slightly disorganised and can take time. Room rates can vary substantially from day to day and dependent on the channel you book through. Make sure you... More

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ProteaHotels, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review
14 May 2013

Dear Fruehstuecksdirektor Slick, sexy and experiential is what we are about! We believe that our individuality makes us stand out and has earned us the status as ‘the place to see and be seen ’. Please accept our most sincere apologies that the service in the restaurant appeared to be disorganised and prolonged. These concerns have been dealt with the... More

Cape Town Central, South Africa
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 May 2013

Simply the best location in a stunning hotel where customer service is obviously a priority. Our room was glorious with funky décor, set back coves for clothing, multi-level lighting, walk in shower, fluffy towels, white linen, room climate controls and, and, and. What a treat to park the car and only have to drive again when it was time to... More

Was this review helpful? Yes 1
ProteaHotels, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review
9 May 2013

Dear NICKIE C This is the kind of review that we love getting! Thank you for giving us such amazing feedback after your recent visit with us. Our location within the trendy Melrose Arch Precinct boasts easy and safe access to a variety of retail shops, gourmet restaurants & leisure amenities; you were afforded the luxury of having this all... More

Johannesburg, South Africa
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 May 2013 via mobile

As you walk into the room you notice the carpet that looks as if red rose petals have been strewn across the floor. This gives the room a romantic feel along with the soft lighting from the sleek, silver lamps. The room is spacious with the bathroom incorporated into the room & an ample separate toilet complete with well-stocked magazine... More

Was this review helpful? Yes 1
ProteaHotels, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review
9 May 2013

Dear NiKieTa Thank you for translating your good experiences into something meaningful and helpful for others! Our theme is accentuated by modern nuances, hence the décor and open-plan rooms, and this flows through to the rest of the hotel interiors as well. Even though you were not a big fan of the open plan design it certainly is great to... More

Temecula, CA
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 May 2013

Great, great location. Super trendy and fun hotel. Breakfast buffet is fantastic with a huge selection including a great omelette bar. Don't miss an adult milkshake. Tons of great restaurants in "safe" walking distance. JB's Corner was our favorite stop. Have the chicken livers :)

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See 2 more reviews by MaggieM13 for Johannesburg
ProteaHotels, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review
7 May 2013

Dear MaggieM13 Trendy and fun is what evokes the Fire & Ice! brand and it certainly is something that we want to hear from our GUESTS. We strive to serve the best breakfast in Jozi and to provide subtle nuances towards exceeding our GUESTS expectations and requirements in today’s environment. Our breakfast TEAM will be only too happy to hear... More

St Albans, United Kingdom
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 27 April 2013

My wife and I stayed there for a week recently while I was in Johannesburg on business. We've stayed there a few times, and they never let us down. The room is small if you're a couple and are having a slightly longer stay, but would be suitable for most purposes, especially business travellers. Breakfast selection is pretty good too.... More

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See 3 more reviews by Grant H for Johannesburg
ProteaHotels, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review
29 April 2013

Dear Grant H We took great pleasure reading your wonderful review and sharing it with our TEAM. The feeling of happiness after enjoying a delicious milkshake is nothing short of amazing and our milkshake bar is an essential component of the Fire & Ice! brand. We have a total of 31 flavours to choose from. It is rewarding to hear... More

Boston
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 21 April 2013 via mobile

We stayed at Fire and Ice the night before returning to the US from our trip to Kruger. It was easy to get to and from JNB by taxi. I went for great runs in the neighborhoods near the hotel the night we arrived, and the next morning (had to tire myself out before the long flight). The neighborhoods were... More

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ProteaHotels, General Manager at Protea Hotel Fire & Ice! Melrose Arch, responded to this review
22 April 2013

Dear BostonMikeD This is the kind of review that we love! Thank you for giving us such amazing feedback after your recent stay at Protea Hotel Fire & Ice! Melrose Arch. I am pleased to hear that you were able to get in some great exercise whilst running through the neighbourhood. Our location in the trendy Melrose Arch Precinct boasts... More

 
 
Protea Hotel Fire & Ice! Melrose Arch
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Additional Information about Protea Hotel Fire & Ice! Melrose Arch

Also Known As:
Protea Hotel Fire And Ice! Melrose Arch
Address: Whitely Street, Melrose Arch Precinct | PO Box 740, Melrose Arch, Johannesburg 2076, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotels in Johannesburg
#9 Business Hotels in Johannesburg
#11 Family Hotels in Johannesburg
Price range (per night): S$152 - 338
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The urban, experiential and edgy Protea Hotel Fire & Ice! Melrose Arch is the hot-spot in the trendy Melrose Arch Precinct, a unique city within a city, which boasts a variety of trendy retail, gourmet restaurants & leisure amenities. This experiential hotel guarantees to spice-up any visit to Jozi and is aimed at the traveller who enjoys being amidst the energetic urban vibe of the cool city life. The hotel offers the ultimate convenience and accessibility to the M1 highway, Sandton business centre and OR Tambo International Airport. Shuttle transfers to and from the Sandton Gautrain Station are also available. Take full advantage of the innovative 24-hour internet station, to catch up on emails, social networking or perhaps a bit of work. Try our conference facilities and create an energetic ‘out-of-office’ experience that will definitely heighten the creative senses required in any boardroom or meeting situation. Old Hollywood glamour flows through to your dining experience, at the trendy in-house restaurant, which serves breakfast, lunch & dinner daily, with sumptuous cuisine in an intimate and relaxed dining environment. Return to your room, which offers an LCD television, open plan bathroom and an urban style that will take you back to a bygone era of old Hollywood glamour. And if it’s too early for bed - the Bar, which is open from 10h00 until 04h00 serves specialty cocktails and gourmet milkshakes, in an energetic and lively setting. ... more   less 
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Protea Hotel Fire & Ice! Melrose Arch
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