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Protea Hotel Roodepoort

3.0 of 5
14th Avenue & Hendrik Potgieter Street, Roodepoort 1739, South Africa
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Protea Hotel Roodepoort
Ranked #2 of 2 hotels in Roodepoort
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12 reviews from our community

    Trip type
Traveller rating
    1
    5
    3
    3
    0
Date Rating
Gurgaon, India
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 30 April 2013

I reviewed this hotel last year also & it was reasonable till then. However after 2 more stays (total of 6 stays - approx 30 nights in total) - my notion about the place changed this time. Thumbs up - The Staff! Unbelievably friendly when you meet them. Inspite of now having an easy surname (for non Indians), some of... More

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ProteaHotels, General Manager at Protea Hotel Roodepoort, responded to this review
2 May 2013

Dear prateek2410 Thank you for posting a review on TripAdvisor. I appreciate the honest feedback and your continuous support of Protea Hotel Roodepoort. It is very disappointing to hear of the concerns raised during your stay at our hotel. There is no excuse for the maintenance issues and I have addressed these matters with the relevant people. We are a... More

Liège
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 of 5 stars Reviewed 7 March 2013

The pressure of the working day vanishes once you enter reception. Friendly and welcoming staff offers a welcome drink while reception formalities get done. Rooms are fresh, clean, modern and comfortable. Very Good ! No pool or fitness center found but I actually did not look for it.

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ProteaHotels, General Manager at Protea Hotel Roodepoort, responded to this review
11 March 2013

Dear mco2805 It is great to hear about your wonderful experience with the hotel and STAFF. Thank you for posting such a lovely review on TripAdvisor. We pride ourselves on offering a fresh room, which is comfortable and clean, to every GUEST. I will commend the STAFF on the attitude you speak of and will also relay this message to... More

Ravenshoe, Australia
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 6 March 2013

Through my work I have stayed in many hotels from Europe through to the North Americas. My stay at the Protea Hotel Roodepoort was a very comfortable & pleasing experience. I found all the staff to be exceptionally friendly and helpful. A smile is always returned and service is prompt and efficient. The breakfast meals were of good quality and... More

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ProteaHotels, General Manager at Protea Hotel Roodepoort, responded to this review
7 March 2013

Dear Bill H It is truly humbling to receive such positive feedback regarding all aspects of your experience at Protea Hotel Roodepoort. Thank you for taking the time to post a review on TripAdvisor. We are very conscious of the impact that friendly STAFF make during ones stay. Our TEAM is passionate about offering the best GUEST service and they... More

South Africa, Gauteng
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 15 February 2013

I know this is rather late, but rather later than never. We went for a weekend to this hotel - my wife, son and me! From the welcoming drink, to the treatment at the front desk - we felt like royalty. The friendliness and helpfulness of the staff is superb. The rooms are clean and fresh, while dinner an breakfast... More

Was this review helpful? Yes 1
ProteaHotels, General Manager at Protea Hotel Roodepoort, responded to this review
18 February 2013

Dear JuanMienie GUEST feedback is always welcome, so better late than never is exactly right. Thank you so much for the 5 star rating and I especially enjoyed your title. Offering the best GUEST service is what we strive for and the fact that you and your family felt like royalty is reassuring. I will congratulate the STAFF on their... More

Tokai
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 21 January 2013

In December, me and my family stayed at the Protea Hotel in Roodepoort. The room was ok with all the usual amenities that you can expect at any other Protea Hotel. The staff was friendly. The only problem that I had is that there wasn't a pool to cool off in after a long and hot day of travelling. Their... More

Was this review helpful? Yes 1
ProteaHotels, General Manager at Protea Hotel Roodepoort, responded to this review
23 January 2013

Dear VeraTokai December holidays are always special times to spend with family and friends and I thank you for choosing Protea Hotel Roodepoort to do that. I am proud to say that the STAFF is very helpful, welcoming and friendly, and I am delighted to hear of your compliments towards them. I will definitely pass them on. The Africa sun... More

Perth, Australia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 16 October 2012

Stayed at the Protea Hotel Roodepoort for 10 days - hotel room really comfortable, breakfast amazing coffees great. Room basic but when I said I needed a bar fridge for my medication etc one was deliveered. I found the staff to be so helpful and friendly and when I was ill for a day the fussed over me and kept... More

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Thabo R, General Manager at Protea Hotel Roodepoort, responded to this review
18 October 2012

Dear GUEST, Thank you for your words of appreciation and GUEST Feedback that you completed on trip advisor. We are delighted to receive your compliments and we will certainly congratulate the STAFF for their exemplary service. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. Please feel free to contact me personally... More

Nairobi, Kenya
Top Contributor
60 reviews 60 reviews
37 hotel reviews
Reviews in 30 cities Reviews in 30 cities
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed 12 August 2012

My colleague and I arrived with five cases and would have expected a bell-boy to at least offer help but no such staff member appeared. The initial welcome from the check-in desk was nice but then with a confirmed reservation for two rooms at the Protea Roodepoort, you have to ask yourself why the check-in process took 40 minutes. The... More

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Thabo R, General Manager at Protea Hotel Roodepoort, responded to this review
15 August 2012

Dear GUEST, I refer to your recently completed GUEST Feedback on trip advisor. On behalf of the management and STAFF at Protea Hotel Roodepoort, I would like to apologise most sincerely for your unacceptable service experience. We are extremely saddened by your feedback. As you are aware, Protea Hotels prides itself in delivering the best GUEST service and strives to... More

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Gurgaon, India
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 11 August 2012

The rooms are quite cosy & comfortable. The staff is very warm. However you can find couple of issues (like broken light etc) here & there which will not be easily resolved even after complaining. The only food served there is a buffet breakfast, which is pretty average. I have stayed there 4 times so far & experience has been... More

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Thabo R, General Manager at Protea Hotel Roodepoort, responded to this review
20 August 2012

Dear GUEST, We are in receipt of your GUEST Feedback regarding your stay with us at the Protea Hotel Roodepoort.Thank you for taking the time to give us feedback, thus assisting us in continually improving our standards. We would like to take this opportunity to apologise for the disappointment you experienced due to the unresolved complaints you brought to our... More

Cape Town, South Africa
Top Contributor
58 reviews 58 reviews
27 hotel reviews
Reviews in 29 cities Reviews in 29 cities
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed 15 July 2012

Its no exaggeration to say this was one of my worst check in experiences ever. The woman at reception could not find my reservation, and made no effort to try and look any further than her nose. She was completely unhelpful. I find this to be a fairly consistent experience with Protea Group hotels. The lift was also not working.... More

Was this review helpful? Yes 1
Sma N, General Manager at Protea Hotel Roodepoort, responded to this review
24 July 2012

Dear Mr Goodman, Thank you for taking the time to send us your feedback through trip advisor. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service. Please accept my sincere apologies for the inconvinience and the discomfort that you experienced during your stay. Your feedback regarding the unaccepatable standard of service... More

Johannesburg, South Africa
Top Contributor
66 reviews 66 reviews
55 hotel reviews
Reviews in 52 cities Reviews in 52 cities
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed 13 February 2012

We recently had the privilege of staying at the Protea Hotel Roodepoort recently. Check in was smooth and painless, and we offered either a juice or water at check in. The room is a basic room, but nothing fancy, with a small space to hang your clothes, tea and coffee making facilties. It does have a reasonable size flat screen... More

Was this review helpful? Yes 3
Sma N, Marketing Plan Co-ordinator at Protea Hotel Roodepoort, responded to this review
6 May 2012

Dear Valued GUEST, We highly appreciate the great response you wrote on Protea Hotel Roodepoort. Please be advised that it is such feedback that gives us courage to contiue meeting and exceeding our GUESTS expectations. Thank you and we look forward to welcoming you back at Protea Hotel Roodepoort. Yours Sincerely Sma Ndlela Marketing Plan Co-ordinator More

 
 
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Additional Information about Protea Hotel Roodepoort

Address: 14th Avenue & Hendrik Potgieter Street, Roodepoort 1739, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Roodepoort
Amenities:
Bar/Lounge Free High-Speed Internet Free Parking Children Activities Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 2 hotels in Roodepoort
Price range (per night): S$92 - 165
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Protea Hotel Roodepoort - modern comfort you can afford. The Protea Hotel Roodepoort is ideally located in the West Rand, connected to the major business parks and head offices. Let everything go after a busy day whilst overlooking a beautiful lake and gazing at the lovely views of the city to the east and Magaliesburg to the west. Mix business with pleasure - make the most of your trip and visit some of the many attractions in the area. Get in touch with your roots with a trip to the Cradle of Humankind, and then explore your wild side at the Lion Park. Other sites nearby include Soccer City Stadium, Monte Casino and the Witwatersrand Botanical Gardens. The hotel has easy access to the N1, providing easy access to Greater Roodepoort, Krugersdorp, Sandton, Soweto and Johannesburg CBD. Roodepoort also has a busy business centre, with a large variety of shopping centres for guests to choose from; perfect for business and leisure. ... more   less 
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Protea Hotel Roodepoort
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