Stayed here for (fortunately) one night and found it disappointing. Unable to open the room with the key given to us and no apology offered. The hotel is different in presentation and sometimes it's good to be different and stand out from the crowd but it just didn't work in this case. We ate in the restaurant and this was... More

Only reason for completing this is to warn would- be guest. One of those hotel, on paper it looks great, but it terrible. Checking in was OK. We were placed into a room or lets say closet. When I complained to reception and showed correspondence between myself and our booking agent and his central reservations, we were moved to the... More

Not being from Durban we did not know this hotel is located in a very "down-market" part of town right next to the commercial shipping yard. Forget the images of white yachts and cruise liners, a dirty container terminal is whats here for your pleasure. Our superior room was overlooked by a Japanese container ship loading containers all night with... More

Nice hotel unfortunately it is at the far end of the beach but the rooms are nice and trendy. I know the area is off the track but a little walking never hurt anyone. The staff are nice the food is good and the rooms are comfortable.

An attempt was obviously made to create a facility that "themes" with the environment. This was partially successful and the "port" theme quite interesting. But the area is seedy and the breakfast (we didn't eat dinner there) was the most awful I've ever had in a hotel. Powdery eggs, suspicous sausages and everything just killed by curry. The staff were... More

I stayed at the Docklands hotel for a week so I got to know it pretty well. The room I was in was a superior executive room with balcony overlooking the harbour....a definite WOW when I first saw it! The room was very spacious and the bed was really comfortable with lovely crisp white sheets fresh every day. It was... More

When the airport shuttle stopped at the hotel I thought we have booked the wrong hotel.The outside exterior looks scary.. Inside we found the staff at reception very friendly and attend to all our needs. We had to wait for our room and had something to eat at their restaurant. It was really a very nice lunch.They should just have... More

I probably stay at this place every 6 to 8 weeks, love the look and feel. Love the harbour, and they have great staff too. Do yourself a favour, give it a try. Love the open plan feel of the rooms. Certainly will be a regular for as long as i travel to Durbs.

I attended a Wedding at this so called 4 star Hotel. The food was terrible and tasteless. the staff untrained. They could not sell me passion fruit and lemonade as there was no stock. There was a std price for all beverages. R 20.00 for water and R 20.00 for brandy. How is this at the least okay? When I... More