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All 40 Durban hotels

Hilton Durban

5.0 of 5
12 - 14 Walnut Road, Durban 4001, South Africa
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Hilton Durban
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Ranked #5 of 40 hotels in Durban
Most recent review
5 of 5 stars Reviewed 18 June 2013
Shakespeare H Johannesburg, South Africa
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264 reviews from our community

Traveller rating
    78
    114
    52
    14
    6
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Families
28
 
Couples
55
 
Solo
30
 
Business
128
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Johannesburg, South Africa
1 review
5 of 5 stars Reviewed 18 June 2013 NEW

I have been using Hilton Hotel in Durban for a number of years and have been exceedingly impressed by the level of professionalism displayed by all the staff at the hotel in making me feel welcome. it is truly my home away from home.

Review collected in partnership with Hilton Hotels & Resorts

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Durban, South Africa
1 review
4 of 5 stars Reviewed 17 June 2013 NEW

The hotel was great, however the rooms need to be redecorated, as the furniture and decor is a but outdated and boring. The food was very good, although if you are eating breakfast in the Executive Lounge you are required to wait 15 - 20 minutes for your eggs, as the waiter has to travel downstairs to collect the eggs.

Review collected in partnership with Hilton Hotels & Resorts

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pretoria, South Africa
1 review
5 of 5 stars Reviewed 17 June 2013 NEW

rooms should have at least a small fridgerators,because sometimes we come with our refreshments from our meetings and there is no place where we can place our drinks to be at least cooler.everything is good except for the refridgerstors.smaller once without deep freezer can be perfact

Review collected in partnership with Hilton Hotels & Resorts

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Johannesburg
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 13 June 2013 NEW

My latest visit was acceptable however a few pointers.... 1. Consistency is key - housekeeping is erratic somedays you receive toiletries etc and somedays the old containers get left in your room etc. 2. Room service needs to pay attention to detail - if a guest requests a specific item and it is agreed to at the time of order... More

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See 5 more reviews by JohannesburgTian for Durban
Melbourne, Australia
1 review
4 of 5 stars Reviewed 11 June 2013

Great service (special early breakfast for runner, ice on hand next to the lift back to your room at the end of the race) and the best location for the Comrades Expo. I'd recommend this hotel for those looking for a couple attending Comrades.

Review collected in partnership with Hilton Hotels & Resorts

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HiltonDurban, General Manager at Hilton Durban, responded to this review
18 June 2013

Mathew S, thank you so much for taking the time to post a review on Trip Advisor. During the Comrades period we try our best to make it most comfortable for the runners . Thank you once again for your comments and looking forward to welcoming you back to Hilton Durban soon. Warm Regards Moe Hamza General Manager More

New York City, New York
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 of 5 stars Reviewed 8 June 2013

Picked as running Comrades and this is the official hotel. Nothing exceptional in the hotel but location next to start was good. The Internet is really expensive and was not included in room price. Good breakfast buffet.

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HiltonDurban, General Manager at Hilton Durban, responded to this review
18 June 2013

Dear Valued Guest, thank you for your constructive feedback. During this period we host most of the comrades runners and we tend to cater for all their meal requirements runner up to the events, with lots of pasta on the menus. We also have a comrades breakfast in the morning of the race that starts at 3am. Thank you once... More

Grahamstown, South Africa
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 of 5 stars Reviewed 7 June 2013

We were very excited to stay at the Hilton in Durban. Its not by any means a 'cheap' hotel so we imagined it would be a great stay. All in all a fairly average stay. Apart from being put in what seemed to be someone elses room (it was a smoking floor and the welcome letter indicated it was intended... More

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HiltonDurban, General Manager at Hilton Durban, responded to this review
10 June 2013

Lauren L,thank you for the constructive feedback. I sincerely apology that we did not meet your expectations on this occasion. Please be aware all your concerns will be addressed with our Front Office Manager and Food and Beverage Manager. The next time you visit the hotel, please advise me in advance so I can ensure all your requirements are met... More

Kuala Lumpur, Malaysia
Top Contributor
55 reviews 55 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 5 June 2013

The high rating is because it is probably the best hotel in town and anyway is by far better than the ones I've seen in my previous visit. Having said this, i was slightly surprised and disappointed. General is not up to a standard to you would expect at an Hilton hotel. The gym is pretty small and so is... More

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See 4 more reviews by Dadde74 for Durban
HiltonDurban, General Manager at Hilton Durban, responded to this review
10 June 2013

Dadde74, thank you for taking the time to post a review on Trip advisor. I am sorry to hear that we were unable to meet your expectations on this stay, however the next time you over at Durban please do let me know so I can ensure all your requirements are met. Looking forward to welcoming you back to Hilton... More

Claremont, South Africa
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 June 2013

First of all, this was a booking made for me and my boyfriend who was running the comrades, this past weekend. He stayed there before and always told me what a great experience he has had. I really expected to have the most amazing experience. As being in this industry myself, what a bad experience it was “service wise” and... More

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JulieNolan13, General Manager at Hilton Durban, responded to this review
6 June 2013

Dear kristal2 It is always good to receive constructive feedback and I thank you, on behalf of my Team. Firstly I would like to sincerely apologise that your recent stay with us did not meet your expectations. I have noted your review comments regarding transfer requests not handled by our Reservations Team, room not ready on arrival, early check-in request,... More

PE, South Africa
1 review
4 of 5 stars Reviewed 5 June 2013

We chose to stay at the Hilton in Durban while running the Comrades Marathon. Everything was brilliant about the stay. Only minor problem was that the breakfast for the runners before Comrades wasn't as good as the one we had last year at the Stay easy in Maritzburg. The breakfast served in the restaurant was excellent.

Review collected in partnership with Hilton Hotels & Resorts

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JulieNolan13, General Manager at Hilton Durban, responded to this review
6 June 2013

Dear Chris V Thank you for your review and your constructive feedback is always appreciated. I have addressed the breakfast quality with our Executive Chef. I hope you had a great run and look forward to welcoming you back next year for the down run. More

 
 
Hilton Durban
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Additional Information about Hilton Durban

Also Known As:
Hilton Durban Hotel Durban
Hilton Durban Hotel
Hilton International Durban
Durban Hilton
Address: 12 - 14 Walnut Road, Durban 4001, South Africa
Phone Number:
Region: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotels in Durban
#3 Luxury Hotels in Durban
Price range (per night): S$135 - 308
Hotel Class:5 star (5*)
Reservation Options:
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