The difference between a poor hotel and a good hotel at this level lies in the details: 1. A good hotel would have informed me (A Diamond member) in advance that the Executive floors and the Executive lounge will not be available when I arrive because they were occupied by a visiting head of state and her entourage. 2. A... More

I recently statyed at the Hilton Durban while attending a conference at the ICC. The hotel is ideally situated if you are attending a function at the ICC as it is literally next door and you can safely walk between the two venues. Hotel amenities are good, but they are showing their age and the hotel will need some refurbishing... More

I have stayed at several hotels in the Durban area and the Hilton was fine to stay at. The room was comfortable and everything worked perfectly fine. Internet is on the pricy side, but as we know internet is still a premium in South Africa. The only very strange thing was the empty mini bar. I agree that it is... More

We stayed at Hilton Durban in March 2012 for 1 night. I booked since it was on special. I previously had a look at the rooms on the internet and was not keen as it looked like a dated hotel. At a rate of R620 per night, we had to try it! I was certainly proven wrong about Hilton Durban.... More

The Hilton was very comfortable and clean. The front desk staff were very friendly and accommodating. The only draw back was the location, not walking distance to any restaurants off property. I enjoyed my stay there and would return there anytime I get back to Durban. More

I booked our stay at the Hilton, Durban for the first night of our honeymoon. I had phoned ahead to inform reception that we would be checking in late due to the wedding. They congratulated me and said they would let the other staff know. Upon arrival, there was nobody at the door, apart from some intoxicated teenagers. Reception staff... More

I was attending an exhibition at the convention centre which is 30 seconds walk from the hotel. Therefore, perfectly located, standard was as expected. There is also a small but decent public bar in the lobby which was ideal for us to meet colleagues after the exhibition. No complaints with the hotel at all. I found the staff from the... More

I stayed here for 1 night with my partner and we chose to upgrade to an executive suite. The front desk attendant was lovely and helpful and the room was as you would expect from a Hilton hotel with some water views. As part of our room we were offered complimentary canapes, beverages, limited free internet access and breakfast. We... More

I stayed here with my husband on our honeymoon. Aside from the theft, bad housekeeping, service desk attendants who were more annoyed then helpful and leaking septic tank, and dodgy area it was ok at best. The male staff was more pleasant then the female. They made a last ditch effort to fix things by moving us to the "executive... More