We booked our anniversary night stay, and we were incredibly impressed with the service, the way we were welcomed and made to feel at home. We will certainly be back and tell everyone of our fantastic experience!

This is a comfortable hotel in a great position that needs to work harder to maintain their reputation as one of CapenTown's best. The housekeeping staff are very friendly and helpful - nothing too much trouble - in contrast to the front desk staff who were often aloof and uncommunicative. Service in the restaurant at breakfast was very slow (allow... More

This is the second time we have stayed in this hotel and again it didn't disappoint. The hotel is in a prime location in walking distance to beautiful restaurants and the beach and only a short drive to the waterfront. We will definitely stay here again.

We were only there for 5 days but the hotel was well work the experience. Beautiful location and in general the staff did everything they could do to help. One small criticism, the service in the restaurant was slow at time but otherwise, I would highly reccommend it.

We had an incredible stay of 5 days in this hotel. Service was first class. Nothing was too much trouble for the staff. We took advantage of a complimentary package at the spa offered and this was amazing. Did not want to leave. Restaurant was unused for dinner so no atmosphere but this was no issue as there were many... More

Nothing comparable to a standard 5 stars hotel. Poor quality of the management. Even the duty manager, a lady, was not kind and not professional, No concierge which is a minimum for an hotel at that price. Quality of the room was low. The shower was an antic one, and the mountain view on the first floor was on a... More

We have just had a lovely stay at the Bay Hotel, the hotel and position was stunning. We arrived at the hotel to be told that the third party agency that had made the booking had gone "bust" no fault of the hotel's I might but they did everything they could to ensure that we had a room booked for... More

First things first -- this is a lovely hotel in a wonderful position and I truly wanted to love it as I had heard so much about it. However we just didn't. It was let down by annoying lapses by a good number of the staff some examples being an apparent lack of knowledge about what should be on the... More

Stayed here in March definetly NOT a 5* hotel. Overall the staff were good the Reception staff helpfull. Arrived from London after a 11hour flight arrived at around 11.00 am had to wait 1 1/2 hours for our room to be ready nobody seemed interested. The rooms to be fair were clean and the decor good but the shower in... More