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All 120 Cape Town Central hotels »

The Westin Cape Town

5.0 of 5
Lower Long Street, Cape Town Central 8000, South Africa (Formerly Arabella Sheraton Grand Hotel)
Hotel amenities
The Westin Cape Town
Ranked #28 of 120 hotels in Cape Town Central
4.5 of 5 stars 575 Reviews
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575 reviews from our community

What travellers say about this hotel
  • Table Mountain(44)
  • Very good(35)
  • Free shuttle(34)
  • Top floor(25)
  • South Africa(24)
  • Great location(19)
  • Convention center(18)
  • Business hotel(17)
  • Executive club(16)
  • Room service(12)
Traveller rating
    356
    151
    42
    15
    11
Only show reviews for Family (46) | Couples (222) | Business (151)
Date Rating
Big Sky, Montana
Contributor
14 reviews 14 reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 26 May 2012 NEW

From the shuttle service from the airport, to check-in, the room and dining you'll find the people, quality and value amazing. The executive floor breakfast and cocktail hour are first class.

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Angelika Hammel, General Manager at The Westin Cape Town, responded to this review
28 May 2012

Dear Neverabadday Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. We look forward to having you stay with us at the Westin Cape Town when next your travels take you to Cape Town. be well Friedrich Schaefer GM More

Miami Beach, Florida
2 reviews
5 of 5 stars Reviewed 25 May 2012 NEW

I recently stayed at the Westin Cape Town which is not really at the waterfront but across the highway in lower downtown Cape Town .However as I am very familiar with CT the location was fine as I was driving most of the time.The hotel is a typical large American hotel with a very cavernous cold lobby .It is not... More

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Angelika Hammel, General Manager at The Westin Cape Town, responded to this review
28 May 2012

Dear swmrmmk We thank you for your feedback with regards to your recent stay at the Westin. The Westin Cape town is classified as a Business Hotel, therefore its location opposite the Cape Town Convention Centre is appealing. We do offer a shuttle service to the V & A Waterfront every 30 minuites from the hotel and return. Our Westin... More

Lausanne, Switzerland
Senior Contributor
24 reviews 24 reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 25 May 2012 NEW

I had work in Cape Town for four days with a colleague and I decided we would stay at the Westin. It was a great decision, I had stayed here before and had really enjoyed my stay. I was greeted very quickly and warmly welcomed back to the hotel (even though my last trip here was 2+ years ago). I... More

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Angelika Hammel, General Manager at The Westin Cape Town, responded to this review
28 May 2012

Dear swissmap Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. We were delighted to hear you enjoyed your stay with us at the Westin Cape Town and we hope to see you again very soon when next your travels take you to Cape Town. be well,... More

ishan23
Contributor
12 reviews 12 reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 24 May 2012

We had booked using cash + points, and upon check in, we were upgraded to a room on the Executive floor (I am an SPG Gold member). The room was very new and modern, and we loved the heated floor in the bathroom! We had a partial view of table mountain from the room. Free wifi is provided in the... More

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Angelika Hammel, General Manager at The Westin Cape Town, responded to this review
28 May 2012

Dear ishan23 Thank you for the positive review of our hotel. We are very happy to know you enjoyed your time at the Westin Cape Town and we hope to see you again very soon for your next stay in Cape Town. be well, Friedrich Schaefer GM More

Ontario
Top Contributor
67 reviews 67 reviews
Reviews in 36 cities Reviews in 36 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 23 May 2012

If you have SPG status there is no reason to stay anywhere else. We stayed using cash and points and I have gold status. Internet at this hotel is free and they have a business center in the lobby. We were upgraded to an executive room - i'm not sure if this is common or not - this included the... More

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Angelika Hammel, General Manager at The Westin Cape Town, responded to this review
28 May 2012

Dear rockohorse I was very pleased to learn how much you enjoyed your stay with us at the Westin Cape Town and I would like to thank you for letting us know how imporessed you were with the service you received. As an SPG Gold and Platinum member, should occupancy allow and upgrade is always offered. The Executive Club Restaurant... More

DUBAI
Senior Contributor
22 reviews 22 reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 19 May 2012

My last stay in this hotel in november was a tragedy and I did make a very bad review because they deserved it. As a business man I can understand if sometime you screw things up if you make it up to your customer, wel....l they did! I felt like the president of th USA during this stay evrything was... More

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Angelika Hammel, General Manager at The Westin Cape Town, responded to this review
28 May 2012

Dear FRENCHBIZTRAVELER Your kind comments are greatly appreicated. Customer caer is amongst our highest priorities and it is always gratifying to receive such praise. We look forward to welcome you back to the Westin when next your travels take you to Cape Town. be well, Friedrich Schaefer GM More

Bristol, United Kingdom
Contributor
13 reviews 13 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 17 May 2012

We had a lovely stay at t0he Westin Cape Town. The room was clean and spacious,bed extremely comfortable, shower was heavenly, views from the room and the spa were to die for, shuttle service to the V&A waterfront was efficient and extremely convenient, valet parking was a nice touch and the valet parking guys and concierge were very helpful and... More

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See 3 more reviews by Shirls2606 for Cape Town Central
Angelika Hammel, General Manager at The Westin Cape Town, responded to this review
28 May 2012

Dear Shirls2606 Thank you very much for the positive review of our hotel. We are very happy ro know you enjoyed your stay with us at the Westin Cape Town and we hope to see you again soon for your next stay in Cape Town. be well, Friedrich Schaefer GM More

Contributor
14 reviews 14 reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 17 May 2012

For me this hotel was the perfect answer in Cape Town. I'm sure there are some boutique hotels along the beach that rival the Westin, but I didn't find them and the Westin seemed as good as it gets. Pros -Modern, updated and clean throughout. Rooms were great and our room had tremendous views of the port, mtns and downtown.... More

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Angelika Hammel, General Manager at The Westin Cape Town, responded to this review
28 May 2012

Dear stl_buzz We were delighted to hear that you had a wonderful stay with us at the Westin Cape Town. Thank you so much for choosing the Westin and we hope to welcome you back when your travels take you to Cape Town again. be well, Friedrich Schaefer GM More

Dubai, United Arab Emirates
Senior Contributor
42 reviews 42 reviews
Reviews in 23 cities Reviews in 23 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 15 May 2012

From the time that I dropped the car of in valet, to check into the room, and being shown all the features of the room, the hotel displays what others should emulate, how to make visitors feel at home. The shuttle to the waterfront was brilliant. Room was spacious, and very close to fixtures and style in my own home.... More

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See 2 more reviews by GoodSport1 for Cape Town Central
Angelika Hammel, General Manager at The Westin Cape Town, responded to this review
28 May 2012

Dear GoodSport1 It was a pelasure to receive such positive feedback with regards to your recent stay at the Westin Cape Town. I would like to thank you for letting us know how impressed you were with the servicde you received. We look forward to having you stay with us in the near future. be well, Friedrich Schaefer GM More

Amsterdam, The Netherlands
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 13 May 2012

We had a really nice stay for four nights at the Westin Cape Town. Due to my status we were upgraded to the Executive Club floor. The corner room was clean, spacious and in great condition. The bed was excellent as usual. Parking, Breakfast, evening cocktails and unlimited Internet was included! This is all an unusual value. The bathroom was... More

Was this review helpful? Yes
Angelika Hammel, General Manager at The Westin Cape Town, responded to this review
28 May 2012

Dear mgeraldlee Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. I have brought your comments to the attention of those concerned. Thank you very much. We would love to welcome you back to the Westin Cape Town when next your travels bring you back to Cape... More

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Additional Information about The Westin Cape Town

  • Westin Cape Town
  • Cape Town Westin
Address: Lower Long Street, Cape Town Central 8000, South Africa (Formerly Arabella Sheraton Grand Hotel)
Price range (per night):* S$229 - 441

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The Westin Cape Town
Show the lowest price for this hotel (from our partners)
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