This hotel is a bit tired and dated but the rooms are clean and spacious. Nice pool and gym. What makes the hotel a bit more special is the staff who in most cases offer great sevice. If you are looking for something hip trendy and up to date stay else where but for good old fashioned customer service you...
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Dear Grettontraveller,
Thank you for taking the time to post your feedback on Trip Advisor. We take all feedback seriously and please know we will be undergoing room and lobby renovations to improve the look and feel of our hotel. I am glad you enjoyed your stay and our hospitality and we hope to see you in the near future....
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It's a typical suburban Hilton - definitely an older property but suites are spacious and well appointed. Decor is not hip, but adequate. Usual great beds.
Kudos for front desk staff, and location, overall cleanliness of property.
Not happy about the wifi speed (simply unacceptable for business use, and I am Hhonors Diamond - they should upgrade their service).
Finally,...
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Dear Danhedonia,
I wanted to personally apologize for this and take full responsibility. After looking into why someone would enter your room when you had requested an early check out and had the Do Not Disturb sign in place, our system showed you leaving at 130pm. I spoke to my front desk agent and to housekeeping and there was a...
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While the hotel is aging, it generally shows well for its age and the huge rooms are as good as ever. Great workout and swimming pool facilities and the executive lounge is excellent.
Dear MJR996,
Thank you for your post. I am glad you enjoyed our facilities and Executive Lounge. We hope to see you in the near future and you will see improvements in our property as it is undergoing renovations.
Sincerely, Gary Levine, General Manager
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We stayed here to attend soe spring training baseball games and we were very thrilled with the service. Room was spacious and well appointed. Clean and ready to get into mid afternoon. The locaion is great as you can hit several ballparks easy from there plus many many restaurants are close. iof you want shopping it also s close..So this...
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Dear Pdaleuski49,
Your post is much appreciated. I am pleased to hear you greatly enjoyed your stay with us. We look forward to having you here at the Hilton Phoenix East/Mesa in the near future.
Sincerely, Gary Levine, General Manager
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I stayed with two daughters recently for a week. I contacted the hotel prior with a message that we would be arriving by a late flight - they had confirmed 7 nights in an East facing room I had requested- but apologized when we got there - our first night had to be in a different room - this was...
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Dear Westcoastseabreeze,
Thank you for taking the time to provide us with helpful feedback. Please accept my sincere apologies for the room mix up. We do everything we can to accommodate our guest requests, but due to high peak season we may fall short. Your housekeeping comments have been addressed with our housekeeping staff and will be fixed immediately. Our...
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Non-smoking room reeked of cigarette smoke; basic, but overpriced hotel.
Dear Valued Guest,
I wanted to thank you for choosing the Hilton Phoenix East Mesa for your family trip. I do apologize that your accomidations left you less than satisfied as we strive to follow our motto "Everyone Leaves Happy" with every guest. Our Housekeeping department has been notified of this and is working on correcting the issue. Again I...
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Four night stay for business. Location near Fiesta Mall provides numerous choices for meals in addition to the hotel. Next to 60 providing rapid access to wherever you need to go in the area. Check-in was very good but had to change rooms due to temperature problems and second room was fine. Very few true balconies but suites do have...
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Thank you for choosing the Hilton Phoenix East Mesa while staying in the valley of the sun and we thank you for your comments. We value our guests feedback and are always striving to make sure every guest leaves happy. It is with great pleasure to read about your stay with us. We hope to see you again soon!
Sincerely,...
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We reserved a wheelchair accessible king bed for two nights with Hilton honors
Points. We arrived at 7:00 PM and were told they made a mistake and gave our room to someone else. This really was entirely inexcusable. You simply don't make a mistake like that. We were given a non accessible queen room instead for the first night and...
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Dear Lakingsrule,
Thank you for the opportunity to provide us with your feedback for your recent stay. We strive to grant all guest’s requests to our best ability and sincerely apologize this did not happen for you. We would love to make things right and would like to speak with you further. Please contact our Front Office Manager, Alex Slingerland,...
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The reception staff were most unfriendly and unhelpful, and the executive lounge was the smallest and worst equipped I've ever seen in a Hilton. Our room was nice, but we looked out over a busy freeway. It was not what we expected from a Hilton hotel - our favourite chain of hotels. A great disappointment.
Dear Jasmin,
Thank you for taking the time to provide us with your feedback. The information you have shared serves as valuable feedback for myself and my staff. I sincerely apologize for the frustration and inconvenience you experienced. Please be assured the situation is not a common one and it is certainly not indicative of the level of guest service...
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The pool was beautiful and the staff was very friendly, unfortunately our room had no hot water, poor ac, and there were extension cords used through out the room for lighting which made the room look cheap and unwelcoming. I feel for the price per night (200.00) you would expect to see a little higher quality.
Dear Malexander1,
Thank you for your feedback and your kind words regarding the pool and staff. I sincerely apologize about your room. The engineering department has been notified of this and I assure you, we will correct our mistake. I sincerely hope that you will give us the opportunity to change your opinion of our establishment by staying with us...
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