then don't say anything. BUT other families might fall into the same misfortune if no one shares their true experience at this lodging facility. I reserved a block of rooms for our baseball team during a 4-day tournament in the Phoenix area. My family arrived on the second day and these are the comments I heard when I asked how... More

I made a reservation. Cancelled 2 hours later with front desk. They said they would pass it on to John the Sales Mgr. I looked at credit card bill and was charged for the room. I did not use the reservation and feel that I should not be charged or at least given a refund. But noooooooooo.. They do not... More

The property is next to a chase bank and basically in the parking lot of QT, which is very convenient since their soda and ice machines don't work and somehow the manager cant manage to find time in his very busy schedule of sitting down, to get quarters for the laundry. The "breakfast included" contains EXTREMELY over-cooked eggs (that look... More

The company I work for uses this hotel on a nearly weekly basis. In the few months I have been with this group, fellow employees have had roughly $1,000 worth of combined goods (including a wallet) stolen from their rooms while we were out on a job. When pressed to do ANYTHING, the man at the front desk (whom I... More

Made a reservation and cancelled the next day within their 24 policy. Reservation clerk was unable to give me a cancellation number as computer was mal functioning or whatever. She assured me she would take care of it as soon as someone could help her. Of course was not done. I was charged a month later on my credit card,... More

My boyfriend and I stayed recently mainly because we wanted a good value with a pool for an overnighter. The room was pleasantly surprising. Comfortable king bed with microwave and mini fridge. However, when we went to the pool are we were told by the maintenance staff that they turn off the heat to the pool and jacuzzi April 1.... More

This property is not properly maintained! The room that I stayed in did not have a smoke detector. It was wired in on the ceiling, but no device was there. Another guest told me lady they did not have a smoke detector. The elevator is dirty and looks more like a service elevator than one for guests. Our room smelled... More

Have stayed at this location several times in the past during Phoenix Bike Week......NEVER AGAIN! Property had turned into a dump....broken dryers and washing machines piled in back side of property, rooms were NOT CLEAN.....knew the sheets in our room were previously slept on w/out being changed. Dirty carpet, no refrigerator, no microwave ......had to ask for a refrigerator to... More

Carpet was FILTHY, hadn't been vacuumed, the light in the bathroom was burnt out. When they replaced the light, that is when I noticed the toilet hadn't been cleaned properly. The shower didn't just drip, it RAN all night, and you couldn't shut it off. However, the only part of renovation that hit this room, was the bathroom, and they... More