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Courtyard by Marriott Phoenix North

3.0 of 5
9631 North Black Canyon Highway, Phoenix, AZ 85021
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Courtyard by Marriott Phoenix North
Ranked #77 of 176 hotels in Phoenix
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33 reviews from our community

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Traveller rating
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    12
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Vancouver, Canada
Top Contributor
63 reviews 63 reviews
45 hotel reviews
Reviews in 48 cities Reviews in 48 cities
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed 7 April 2013

I was travelling to Phoenix for four days of work. The company that I was visiting suggested this hotel for its proximity. The hotel is central but on the west side of the city. I visited friends before I checked in; they were quite concerned as this area has a bad reputation. The hotel has the standard Marriott Courtyard fare,... More

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General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review
18 April 2013

Good Afternoon, Thank you for taking the time to post these comments about our hotel. I am pleased to hear that you enjoyed your recent stay and thank you for the kind words you've shared about our friendly staff. I will be sure to share this with my team. I am sorry that your friends were concerned about the reputation... More

New Salisbury, Indiana
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 March 2013

We spent six days in Phoenix and stayed at this hotel for the duration. The room was clean and well-maintained; it was quiet; and the the majority of the staff was friendly. It was easy to find with an easy-off, easy-on to I-17. We would stay here again should we ever visit Phoenix again.

Was this review helpful? Yes
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review
7 April 2013

Greetings from Phoenix Arizona, Thank you for taking the time to post these comments about our hotel. I am pleased to hear that you enjoyed your recent stay and thank you for the kind words you've shared about our friendly staff, our clean and well maintained hotel. I will be sure to share this with my team. If I can... More

Tucson,AZ
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 25 February 2013

Traveled this past weekend for one night booked through that William Shatner thing. Never again will I stay at this place nor will I recommend it. At check-in the front desk girl with the painted on eyebrows did not crack a smile, didn't thank us, nothing. Checked us in gave us our room key and that was it. I assume... More

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See 2 more reviews by QuixotikalOne for Phoenix
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review
19 April 2013

Good Afternoon, Thank you for taking the time to post comments about our hotel. I wanted to sincerely apologize for the inconvenience you experienced while checking into the hotel. The service you received from our Front Office associate was unacceptable and I am very disappointed in the lack of help you received. I am also very disappointed in our staff... More

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Contributor
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4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 January 2013 via mobile

We were in town for the Fiesta Bowl. This hotel was centrally located for what we wanted to do while in the area. The room was nicely appointed. The noises noted by others didn't materialized, although there were a large number of fans staying there. The breakfast was adequate, but a very limited menu. The staff was helpful and attentive.... More

Was this review helpful? Yes 1
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review
8 February 2013

Greetings from Phoenix Arizona, Thank you for taking the time to post comments about our hotel. I am delighted to hear that you enjoyed your stay while you were visiting during The Fiesta Bowl. We all take pride in the hotel and exceeding guest expectations. If I can be of any assistance to you upon your next visit to the... More

Palm Springs, California
Senior Contributor
41 reviews 41 reviews
20 hotel reviews
Reviews in 32 cities Reviews in 32 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 December 2012

Older Courtyard but very clean and very safe. No "bistro" area yet. Still has the old style of cafe. Nice walking, jogging area behind hotel near business park. Rooms near front may have freeway noise since it is pretty close. If you're AAA member make sure you have the card with you. I was asked by front desk man for... More

Was this review helpful? Yes 1
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review
8 February 2013

Greetings from Phoenix Arizona, Thank you for taking the time to post comments about our hotel. I hope you enjoyed your stay. If I can be of any assistance to you upon your next visit to the Phoenix area, please feel free to contact me at your convenience. Thank you for choosing Courtyard by Marriott. Nicole Duval General Manager Phoenix... More

Phoenix, Arizona
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 23 October 2012

This Courtyard was strikingly clean. The linens smelled newly washed and the carpet was clean and in great condition. The room (1 king with sofabed) was spacious and comfortable. The balcony had two chairs and a small table. There were ample towels that were clean and in great condition also. The room was actually quite modern. The bed was comfortable... More

Was this review helpful? Yes 1
See 6 more reviews by tmgatty for Phoenix
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review
6 November 2012

Greetings from Phoenix Arizona, Thank you for taking the time to post these comments about our hotel. I am pleased to hear that you enjoyed your recent stay and thank you for the kind words you've shared about our clean hotel. I will be sure to share this with my team. We do have microwaves and refrigerators available upon request... More

Charlotte, North Carolina
Senior Contributor
47 reviews 47 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 29 September 2012

This was an "average" hotel. it wasn't great, but it wasn't horrible either, and the location worked out well for what we were in town to do. Being next to an Outback was nice, too. There was another restaurant next door as well but we never went there. The property seemed a little dated, but the room was fine and... More

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General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review
13 October 2012

Greetings from Phoenix Arizona, Thank you for taking the time to post these comments about our hotel. I am pleased to hear that you enjoyed your morning breakfast and was impressed by the speedy service. I understand your frustrations with the pillows in the guest rooms. We are in the process of replacing our pillows with bigger and more comfortable... More

Arizona
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 25 September 2012

First, my room had 10 pillows!! Two queen beds, 5 very comfortable pillows each! The staff was amazingly kind and friendly, from check-in, to the housekeeping service, to check-out! They were friendly, answered questions about the area, gave me extra towels for my room, and when I left my Kindle in the room after check-out, they let me come back... More

Was this review helpful? Yes
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review
13 October 2012

Greetings from Phoenix Arizona, Thank you for taking the time to post these comments about our hotel. I am pleased to hear that you enjoyed your recent stay with us and valued our hotel. Thank you for the kind words you've shared about our hotel and associates. I will be sure to share this with my team. If you are... More

padres444
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 7 August 2012

Stayed here for 5 days or so. Would highly recommend. Easy location to find, right off the highway. Plenty of parking, and just a general great feeling about this Courtyard. Also, there is an Outback and a Mexican restaurant in the same parking area of the hotel, and just a few minute walk from your room. In terms of the... More

Was this review helpful? Yes 1
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review
14 August 2012

Greetings from Phoenix Arizona, Thank you for taking the time to post these comments about our hotel. I am pleased to hear that you enjoyed your recent stay with us and valued our hotel. Thank you for the kind words you've shared about our hotel and associates. I will be sure to share this with my team. If I can... More

Spring, Texas
Senior Contributor
35 reviews 35 reviews
26 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 29 April 2012

Made a quick trip to Phoenix to see relatives and catch a few spring training baseball games. Staff seemed friendly and helpful. Room was fine and normally I'd say it was a decent Courtyard location, but the loud neighborhood requires mention. The hotel is right next to I-17 which naturally leads to freeway noise. But I found the bigger problem... More

Was this review helpful? Yes 2
See 3 more reviews by Knights82 for Phoenix
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review
13 October 2012

Greetings from Phoenix Arizona, Thank you for taking the time to post these comments about our hotel. I am pleased to hear that you enjoyed your recent stay and thank you for the kind words you've shared about our friendly staff. I will be sure to share this with my team. I can understand your frustrations with the loud noise... More

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Additional Information about Courtyard by Marriott Phoenix North

Also Known As:
Courtyard By Marriott Phoenix North Hotel Phoenix
Courtyard By Marriott Phoenix North Hotel
Courtyard Phoenix North
Courtyard Phoenix
Phoenix Marriott
Phoenix Courtyard
Courtyard By Marriott Phoenix North Arizona
Address: 9631 North Black Canyon Highway, Phoenix, AZ 85021
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #77 of 176 hotels in Phoenix
Price range (per night): S$99 - 196
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Courtyard North Phoenix Hotel is an ideal home base for your Phoenix, Arizona vacation. Nestled between the 250-store Metrocenter Mall and the Black Canyon Conference Center, our hotel is in the middle of it all. For visitors wanting to see some Major League Baseball, we are located near the spring training facilities for the Mariners, Padres, Brewers, Rangers and Royals. Our hotel is near many premier golf courses and right next to Interstate 17, which provides easy access to Chase Field and Heritage Square Park. At the end of the day, you can relax in our Phoenix, Arizona hotel's secluded, beautifully-landscaped courtyard and take a swim in our outdoor pool. In the comfort of your guest room, you will enjoy luxurious bedding, fluffy pillows and a thick mattress. Those visiting our North Phoenix hotel on business will love the large, flexible workspace, well-lit desk, ergonomic chair and free wireless high-speed internet available in each room. Come stay with us at the Courtyard North Phoenix Hotel. ... more   less 
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