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Holiday Inn Phoenix-West

3.0 of 5
1500 N. 51st Ave., Phoenix, AZ 85043
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Holiday Inn Phoenix-West
Ranked #109 of 177 hotels in Phoenix
3.0 of 5 stars 33 Reviews
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33 reviews from our community

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Date Rating
New Auburn, WI
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 26 April 2012

The hotel is dated and the mattresses/furniture need to be replaced. I've stayed here off and on over eight years, but refused to go back because of the heavy criminal activity in the neighborhood. Watching police helicopters shine spotlights over the neighborhood does not put me in the mood for a good night's sleep. The rooms overlook a drain culvert... More

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gmphoenixwest, General Manager at Holiday Inn Phoenix-West, responded to this review
27 April 2012

We appreciate your comments and we have just finished renovation on our lobby, pool, complimentary guest laundry facility and working on finishing all our rooms. We have one floor complete now. The Phoenix Police Department are working on cleaning this area up and it is improving and with their presence regularly in the area it helps keep the crime down.... More

Napa, California
Senior Contributor
28 reviews 28 reviews
Reviews in 20 cities Reviews in 20 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 25 April 2012

The hotel was going thru remodeling and that was probably why the rate was so good...it reeked of thinner or more accurate nail polish remover, almost over whelming but I am sure temporary. Decent bar, good bartender(ess) and front desk staff. Rooms are being upgraded but my room was a little on the older side but that happens. I look... More

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gmphoenixwest, General Manager at Holiday Inn Phoenix-West, responded to this review
27 April 2012

Thank you for taking time out of your busy schedule to give us feedback. During your stay we were just completing the Safe Step tub renovation and tried to keep everyone away as much as possible. We working constantly on upgrading and updating our facility to better our guests. We appreciate you and do hope you will come back on... More

USA
Contributor
15 reviews 15 reviews
Reviews in 12 cities Reviews in 12 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 20 March 2012

We stayed here for 4 nights. The hotel is at 51st Street directly off of I-10. About a 5 minute drive to Maryvale for Spring Training...15-20 minutes for downtown, golf & other stadiums. Pretty easy to get to/from the airport from here. Keep in mind, this is not a hotel to stay at if you like to hang out at... More

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gmphoenixwest, General Manager at Holiday Inn Phoenix-West, responded to this review
27 April 2012

Thank you for your feedback and for staying with us. Yes we have made changes in our restaurant and bar and continue to improve on a daily basis to make our guests stay better and comfortable place to be. Please come again and see our current changes. More

Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 19 March 2012

We stayed at Holiday Inn West Phoenix for 4 nights March 12-16, 2012. My son and I were in town to catch Spring training games. We booked through Hotwire. Overall, we were happy with the hotel. The room was clean, and the property seemed well cared for. I called ahead and reserved a room with 2 double beds, and they... More

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gmphoenixwest, General Manager at Holiday Inn Phoenix-West, responded to this review
27 April 2012

Thank your for taking time out of your schedule to let us know how we are doing. We appreciate your business and look forward to your next stay when you are in town. More

Farmington, Minnesota
Senior Contributor
23 reviews 23 reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 19 March 2012

We stayed in Phoenix on the west side to save some money. I don't know if it was worth it. I consider myself a hotel snob so take my review with a grain of salt. This Holiday Inn was updated and the rooms are nice. The air conditioning is the wall-based unit versus the automatic temp control. The exercise room... More

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IHGCare, Guest Relations Case Manager at Holiday Inn Phoenix-West, responded to this review
20 April 2012

Dear JimgMN, Thank you for taking time out of your busy day to leave us a candid review. I would like to offer a sincere apology that the hotel did not meet your expectations.. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best... More

Hamilton,Michigan
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 23 November 2011

I stayed here when I was in Phoenix for business. The staff was very friendly and helpful. I was conveniently located close to the express ways so I could get to places quickly. The room was clean and nice looking. The business center was good and easily accessible. I did not eat in the restaurant, so I can’t comment on... More

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California
Contributor
13 reviews 13 reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 11 August 2011
2
people found this review helpful

The Hotel is currently going through an upgrade, there is no Gym or swimming pool avaliable, and the reception area is a mess. Room although clean, had no refrigerator and the A/C unit was noisy.

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gmphoenixwest, General Manager at Holiday Inn Phoenix-West, responded to this review
13 August 2011

We apologize for any inconvenience the renovation might have caused. Once it is complete we will have a fabulous newly renovated lobby, restaurant, bar, pool, fitness center, meeting rooms and a newly renovated executive level floor for all our VIP guests. Please give us another try after September 1st. Mary Newland, General Manager More

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Round Rock, Texas
Senior Contributor
33 reviews 33 reviews
Reviews in 24 cities Reviews in 24 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 27 May 2011

It's on me as I meant to book the Holiday Inn Express West (Goodyear) but booked Holiday Inn Phoenix West. I was traveling with my recently graduated 23 year old son; helping him move from Golden, CO to his new job in Tucson, AZ. We stayed in room 321. This is my third stay at a Holiday Inn/Holiday Inn Express... More

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Santa Cruz, CA
Contributor
16 reviews 16 reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 28 April 2011

This hotel is supposed to be being renovated, but it does not appear to be moving very quickly. I found that the room was not well cleaned. The first thing I look at is the corners, along the baseboard. This area had accumulated dust and noticeable particles of dirt. The shower was not as clean as it should have been.... More

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Palm Beach Gardens, Florida
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 9 March 2011

Have stayed here countless times over the past 15 years and the new ownership has made a solid committment to the hotel with the renovated rooms and with more to come I understand. Service great proving that its the people not the building.

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Additional Information about Holiday Inn Phoenix-West

  • Holiday Inn Phoenix West
  • Holiday Inn Phoenix
  • Phoenix Holiday Inn
Address: 1500 N. 51st Ave., Phoenix, AZ 85043
Price range (per night):* S$119 - 161

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Holiday Inn Phoenix-West
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